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All Journal JAM : Jurnal Aplikasi Manajemen Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Law and Economics Journal of Business Application
jondry adrin hetharie
SEKOLAH TINGGI ILMU EKONOMI DAN MANAJEMEN (STIEM) RUTU NUSA AMBON
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Journal : Journal of Business Application

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Kajian Literatur Terhadap Peran Transfer Pengetahuan Dalam Konteks Perusahaan Multinasional Hetharie, Jondry Adrin; Rieuwpassa, Abraham
Journal of Business Application Vol. 1 No. 2 (2022): Journal of Business Application
Publisher : Program Studi Administrasi Niaga STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v1.i2.p74-93

Abstract

The purpose of this study is to demonstrate and summarize the important aspects of knowledge transfer in the context of multinational corporations. Design/methodology /approach; the review of aspects of SD is based on 15 journals published from 2005 to 2015 academic database, namely Emerald, by looking at the keywords "knowledge transfer" and "Multinational Corporation". Findings; through a literature review, this paper recommends To increase the competitive advantages of a global company, HR activities need to focus on developing its international capabilities. Companies that have successfully globalized their HR activities describe 5 important characteristics found in the literature review. Research limitations/implications; only used 15 journals as study sources. Originality/value; this study presents a literature review on important aspects of multinational companies, namely: knowledge transfer.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Perusahan Daerah Air Minum (PDAM) Liensky, Gledis; Hetharie, Jondry Adrin
Journal of Business Application Vol. 1 No. 1 (2022): Journal of Business Application
Publisher : Program Studi Administrasi Niaga STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v1.i1.p54-63

Abstract

This research entiled the effect of service quality on customer satisfaction at PDAM Dobo city. Based on problems related to customer satisfaction in this case related to the quality of service that has not been optimal. The aim of this study is to determine the effect of tangible, responsiveness, reliability, assurance, dan emphaty on user satisfaction of PDAM kota Dobo. The population oh this research are all customers of PDAM Dobo City with a total sample of 76 respondents. The data collection method is the questionnaire method. The validity unit uses total correlation, while the reliability test uses Cronbach alpha. The classical assumption test includes the normality test, the linearity test, the multicollinearity test, and the heteroscedasticity test, test t and test F. The results of this study indicate that (1) There is a positive and significant effect of Tangibles on customer Satisfaction at PDAM City of Dobo (2) There is a positive and significant effect of Responsiveness on Customer Satisfaction in PDAM City of Dobo (3) There is a positive and significant effect of Reliability on Customer Satisfaction in PDAM City of Dobo (4) There is a positive and significant influence of Assurance on Customer Satisfaction at PDAM City of Dobo (5) There is a positive and significant influence of Emphaty on Customer Satisfaction at PDAM city of Dobo.
Co-Authors Hukunala, Sandy Victor Lakatua, Robbi Djefri Liensky, Gledis Manuhutu, Kiz Inalessy Natten, Simson Rieuwpassa, Abraham