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All Journal Paramita: Historical Studies Journal KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE JAM : Jurnal Aplikasi Manajemen Jurnal The Messenger
Aida Vitayala S. Hubeis
Program Studi Sosiologi Pedesaan, Sekolah Pascasarjana, Institut Pertanian Bogor
Humanities Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Journal : JAM : Jurnal Aplikasi Manajemen

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Pengaruh Motivasi dan Pelatihan Terhadap Kinerja Pegawai Suku Dinas Perizinan Bangunan Jakarta Desmahadiyanti, Putri Ayu; Hubeis, Aida Vitayala S.; Sunarti, Euis
Jurnal Aplikasi Manajemen Vol. 13 No. 1 (2015)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study is conducted on the basis of the broad duty of civil servant as the world develop into advance and competitive stage. Organization is required to acquire, develop and maintain qualified human resources in order to serve community well since the society becomes more critical especially to the policy in which is made by government. Civil servants must have willingness and enthusiasm supported by good competencies to achieve the goals of the organization. Suku Dinas Perizinan Bangunan Jakarta is an organization which provides services in controlling license and feasibility of a building. The purpose of this study is to examine the influence between motivation and training variable on employee performance. Data collection techniques of this study used observation, interview and questionnaire with semantic scale techniques in three regions, namely East Jakarta, North Jakarta and Central Jakarta. Data analysis was performed by multiple linear regression analysis method. The result of this study reveals that there is a collective and significant effect between motivation and training variable on employee performance. In addition, there is a partial and significant effect between motivator indicator of motivation variable, qualification indicator of training variable and education characteristic on employee's performance.
Analisis Kepuasan Masyarakat terhadap Pembuatan Akta Kelahiran di Depok, Jawa Barat Windyani, Amita Rizka; Hubeis, Aida Vitayala S.; Fahmi, Idqan
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Birth certificate is a basic civil right that should be granted to every citizen. Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) as a birth certificate registration organizers seek to provide excellent service with attention to people's satisfaction. This study aim to analyse the commitment of Disdukcapil in the service of registration of birth certificate, analyse the level of public satisfaction about Disdukcapil's public service, and formulate a strategy to improve the quality of service. The research method is descriptive analysis. The data used are primary and secondary derived from observations, interviews, and questionnaires. Internal officer's perceptions were analyzed using the test of customer service and customer-focused test characteristics. Customers's perceptions were analyzed using SERVQUAL method, Importance Performance Analysis, and Customer Satisfaction Index. The results show that Disdukcapil structural officers have had community-oriented in the implementation of public service. Characteristics that stand out in the application of quality management is readiness to find and eliminate the problems of the people on birth certificate registration. Servqual analysis results show that acceptable performance is still below people's expectations so that the gap is negative. Importance-performance analysis show that the attributes need immediate attention is the service support materials, attitude immediately provide service and a helpful attitude when busy. Overall community satisfaction index had reached Satisfied level.
Co-Authors Amiruddin Saleh Amita Rizka Windyani Desmahadiyanti, Putri Ayu Ekawati S. Wahyuni Euis Sunarti Herien Puspitawati Idqan Fahmi Kuswanti, Ana Lala M Kolopaking Nurmala Katrina Pandjaitan Rilus Kinseng Sakaria J Anwar SATRIYAS ILYAS Thriwaty Arsal