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All Journal JIMAT (Jurnal Ilmiah Mahasiswa Akuntansi) Undiksha Jurnal Akuntansi Multiparadigma Akuntabel : Jurnal Ekonomi dan Keuangan STATERA: Jurnal Akuntansi dan Keuangan Jurnal Ilmiah Akuntansi dan Bisnis International Journal of Religious and Cultural Studies INVEST : Jurnal Inovasi Bisnis dan Akuntansi Journal of Tourism Economics and Policy Jurnal Akuntansi dan Keuangan Indonesia Inkubis: Jurnal Ekonomi dan Bisnis Reviu Akuntansi, Keuangan, dan Sistem Informasi FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi
I Gusti Ayu Agung Omika Dewi
Universitas Pendidikan Nasional
Religion Humanities Economics, Econometrics & Finance Education Public Health Social Sciences Other

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Understanding the Work Dynamics of Generation Z: The Role of Burnout in the Relationship Between Workload, Organizational Support, and Turnover Intention in the Hospitality Sector in Bali, Indonesia I Putu Adi Pajar Kusuma Dinata; I Gusti Ayu Agung Omika Dewi
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 7 No. 1 (2026): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v7i1.2159

Abstract

The hospitality industry in Bali has experienced significant growth and increasingly relies on young workers, particularly Generation Z employees. However, the dynamic work environment, high service demands, and intense workload often create psychological pressure that may lead to burnout and increase employees’ intention to leave their jobs. This study aims to analyze the influence of workload and organizational support on turnover intention with burnout as a mediating variable among Generation Z employees in the hotel and restaurant sector in Bali. This research employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to Generation Z employees working in the hospitality industry. The sampling technique used purposive sampling, and the data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS software. The findings indicate that workload has a positive influence on burnout and turnover intention, while organizational support has a negative influence on both burnout and turnover intention. In addition, burnout was found to significantly influence turnover intention. The results also reveal that burnout mediates the relationship between workload and turnover intention, as well as between organizational support and turnover intention. These findings highlight the important role of balancing job demands and organizational resources in maintaining employees’ psychological well-being and reducing turnover intention. This study contributes to the development of the Job Demands–Resources (JD-R) theory by emphasizing the mediating role of burnout in explaining the relationship between workload, organizational support, and turnover intention among Generation Z employees. Practically, the findings suggest that organizations, particularly in the hospitality sector, should manage workload proportionally and strengthen organizational support to prevent burnout and improve employee retention.
Co-Authors Aji Dedi Mulawarman Aldhani, Luh Gede Putu Risadhi Bimantara, Andika Rendra Dian Susanthi, I Gusti Ayu Agung Eko Ganis Sukoharsono Gine Das Prena I Gede Cahyadi Putra I Gusti Ayu Agung Pradnya Dewi I Gusti Ayu Agung Pradnya Dewi I Gusti Ayu Agung Sintha Satwika, I Gusti Ayu Agung I Gusti Ayu Diah Utari I Gusti Ngurah Agung Ade Panji Anom I GUSTI NGURAH SANTOSA I Nengah Wirsa I Putu Adi Pajar Kusuma Dinata Ketut Tanti Kustina Krisnanda, Rama Adi Kurnia Uthami, I Gusti Ayu Agung Dewi Lilik Purwanti Luh Gede Natasya Utari Luh Gede Putu Risadhi Aldhani Millawati Milawati Ni Komang Biyantari Ni Luh Rika Suardani Ni Made Dhian Rani Yulianti Ni Made Dwi Ratna Sari Ni Made Niki Premashanti Putu Purnama Dewi Rama Adi Krisnanda Utari, I Gusti Ayu Diah