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EFEKTIVITAS PELAKSANAAN PROGRAM DINAMIKA KELOMPOK DENGAN METODE OUTBOUND PADA DIKLAT FUNGSIONAL AUDITOR DI PUSDIKLATWAS BPKP Yuniar Palupi; Syamsul Maarif; Joko Affandi
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 3 No. 1 (2017): JABM Vol. 3 No. 1, Januari 2017
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.3.1.23

The objective of this research is to analyze the implementation effectiveness of the group dynamic program using outbound method. The training is organized by Pusdklatwas BPKP and attended by all the government internal auditors in Indonesia. The research uses Structural Equation Modeling (SEM) with Partial Least Square approach. The effectiveness of the program is scored using Kirkpatrick’s Four Level Training Evaluation model by measuring the participant’s perception on the implemented training, the learning process, and the benefit that can be obtained from the training. The result shows that as an output, the training influences the participants learning process positively and significantly (trust, openness, responsibility, interdependency, self confidence, & stress management). In addition, as a short term result the training also gives a positive and significant impact to the learning condition and for the medium term result is the adaptive performance of the participants.Keywords: audit, employee, performance, psychology, SEM AbstrakTujuan dari penelian ini adalah menganalisis efektivitas pelaksanaan program dinamika kelompok dengan metode outbound yang diselenggarakan oleh Pusdiklatwas BPKP untuk seluruh auditor internal pemerintah dari seluruh Indonesia. Penelitian ini dianalisis menggunakan Structural Equation Modeling (SEM) dengan pendekatan Partial Least Square (PLS). Efektivitas program dinilai dengan menggunakan teori evaluasi pelatihan empat level yang dikemukakan oleh Kirkpatrick, dengan mengukur persespi peserta program tentang pelaksanaan program, serta pembelajaran dan manfaat yang dirasakan oleh peserta program. Hasil dari penelitian ini menunjukkan bahwa program efektif pada setiap tahapan evaluasi. Hasil menunjukkan bahwa program ini secara positif dan signifikan berpengaruh terhadap pembelajaran peserta (trust, openness, responsibility, interdependency, self confidence, & stress management) sebagai output, dan juga berpengaruh secara positif dan signifikan terhadap suasana pembelajaran yang terbentuk sebagai hasil jangka pendek, dan terhadap kinerja adaptif peserta sebagai hasil jangka menengah.Kata kunci: audit, kepegawaian, kinerja, pelatihan, psikologi, SEM

PENGARUH FAKTOR-FAKTOR MOTIVASI TERHADAP KINERJA PEGAWAI DI PT. BANK BNI SYARIAH KANTOR CABANG JAKARTA BARAT DAN BOGOR Atika Dyah Perwita; Rita Nurmalina; Joko Affandi
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 3 No. 1 (2017): JABM Vol. 3 No. 1, Januari 2017
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.3.1.102

BNI Syariah as a shariah public bank is committed to fulfill and complete the plan in developing the human resource from time to time to support the performance and provide the best service for the stakeholder and also to create world class human capital. The organization’s effort to increase the productivity both in financial and non financial aspect has experienced various constraints; one of them is the declining of the employee’s performance due to the declination of the motivation. The objective of the research is to study the most influential motivation factors to the employee’s performance. The data is collected using the annual report of the company, conducted interviews and questionnaire with differential semantic scale. The data is analyzed with Partial Least Square (PLS). The result shows that both motivation and hygiene factor influence the employee’s performance. The most influenced factor in both offices is hygiene. The most dominant indicator in hygiene factor reflection in developing the performance of the employee is the working condition and interpersonal relationship. Keywords: hygiene factor, performance, extrinsic motivation, intrinsic motivation motivator AbstrakBNI Syariah sebagai Bank Umum Syariah berkomitmen untuk memenuhi dan menyempurnakan rencana pengembangan SDM dari waktu ke waktu untuk menunjang kinerja dan layanan yang terbaik kepada para stakeholder serta mewujudkan world class human capital. Usaha organisasi untuk meningkatkan produktivitasnya baik dalam aspek finansial maupun non finansial mengalami berbagai hambatan, salah satunya adalah penurunan kinerja karyawan yang disebabkan oleh penurunan tingkat motivasi karyawan. Tujuan penelitian ini adalah mengkaji faktor-faktor motivasi yang paling berpengaruh terhadap kinerja pegawai. Teknik pengumpulan data menggunakan data laporan tahunan perusahaan, wawancara dan Kuesioner dengan skala semantic differential. Analisis data dilakukan dengan metode Partial Least Square (PLS). Hasil analisis pengaruh faktor-faktor motivasi terhadap kinerja menunjukkan bahwa motivator dan hygiene factor keduanya berpengaruh terhadap kinerja pegawai. Adapun faktor-faktor yang paling berpengaruh terhadap kinerja pegawai PT. Bank BNI Syariah Kantor Cabang (KC) Jakarta Barat dan Bogor adalah hygiene factor. Indikator yang paling dominan dalam merefleksikan hygiene factor dalam membangun kinerja pegawai adalah kondisi kerja dan hubungan interpersonal.Kata kunci: hygiene factor, kinerja, motivasi ekstrinsik, motivasi intrinsik, motivator

HUBUNGAN PENERAPAN SISTEM PENGGAJIAN DENGAN KOMITMEN DAN PRODUKTIVITAS KARYAWAN PT. DWIPAHASTA UTAMADUTA Priyo Tri Nugroho; Syamsul Maarif; Joko Affandi
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 3 No. 1 (2017): JABM Vol. 3 No. 1, Januari 2017
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.3.1.152

The objective of the research is to discover the perception of the employee on the implementation of payroll system in PT Dwipahasta Utamaduta; know the relationship between the implementation of payroll system with the commitment of PT Dwipahasta Utamaduta employee and give a policy solution. The research uses qualitative and quantitative approach. To analyze the relationship, the research used Rank Spearman to analyze the existing or non-existing inter variable correlation. The result of the research shows that 1) most of the employee knows, understands, and feels the payroll system implementation is suitable with the real condition; 2) a one way relation and significant relationship between the payroll system with the commitment of the employee; 3) a one way relation and significant relationship between the payroll system with the productivity of the employee; 4) the management implements consistently the payroll system and evaluates periodically. Keywords: commitment, semantic difference, productivity, payroll systemAbstrakPenelitian ini bertujuan mengetahui persepsi karyawan terhadap penerapan sistem penggajian di PT Dwipahasta Utamaduta; mengetahui hubungan antara penerapan sistem penggajian dengan komitmen karyawan PT Dwipahasta Utamaduta; mengetahui hubungan antara penerapan sistem penggajian dengan produktivitas kerja karyawan PT Dwipahasta Utamaduta; dan memberikan solusi kebijakan yang seharusnya diambil perusahaan. Pendekatan penelitian menggunakan kualitatif dan kuantitatif. Uji korelasi menggunakan korelasi Rank Spearman untuk menganalisis ada tidaknya hubungan antar variabel. Hasil penelitian menunjukkan bahwa 1) mayoritas karyawan mengetahui, memahami dan merasakan sistem penggajian yang diterapkan sudah sesuai kondisi yang sebenarnya; 2) hubungan yang searah dan signifikan antara sistem penggajian dengan komitmen karyawan; 3) hubungan yang searah dan signifikan antara sistem penggajian dengan produktivitas karyawan; 4) manajemen secara konsisten menerapkan sistem penggajian dan dievaluasi secara berkala. Kata kunci: komitmen, perbedaan semantik, produktivitas, sistem penggajian

ANALISIS KEPUASAN NASABAH TERHADAP PELAYANAN FRONTLINER BANK X KANTOR CABANG KHUSUS SUDIRMAN Andani Fauzita Vidyandari; Matunun Parulian Hutagaol; Joko Affandi
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.1

Abstract: Customer satisfaction is the key to a service company's success, especially in the banking industry with its increasingly fierce competition. Customer satisfaction is measured by staff services, where interaction between customers and staff is the key. Unsatisfactory frontline staff's (forntliner) services can lower the bank's image in customers' eyes. This study aimed to analyze customer satisfaction with the frontliner's services at Bank-X official branch of Sudirman. The data were collected using a questionnaire with a convenience sampling technique to select the respondents. The analysis method used was SERVQUAL method and gap analysis where customer satisfaction would be known from the difference between customer perceptions of received service with customer expectations. The results showed that customer expectations were higher than perceptions of the frontliner's services, but that did not mean that Bank X's frontliner's services were of poor quality. Respondents who chose Bank X as the main bank compared to other banks and the Cartesius diagram results showed no need to improve service attributes, showing that the customer's opinion on the service is already good. The majority of the respondents' characteristics were office workers, highly educated, and earn more than 5 million rupiahs would certainly have high aspirations. Therefore their expectations of service would also be higher. What needs to be done by Bank X's frontliners is to maintain the quality of existing services and cut down the waiting time for customers by installing the self-service system. Keywords: customer satisfaction, frontliner, gap analysis, Importance Performance Analysis, SERVQUAL

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