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All Journal Seminar Nasional Informatika (SEMNASIF) SMATIKA AkMen JURNAL ILMIAH Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ekonomi dan Bisnis Kontemporer Harmoni Sosial : Jurnal Pengabdian Dan Solidaritas Masyarakat Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Fatmasari Fatmasari
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : AkMen JURNAL ILMIAH

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ANALISIS PELAYANAN PRIMA (SERVICE EXCELLENT) PADA PT. XYZ CABANG MAKASSAR DALAM PENINGKATAN KEPUASAN PELANGGAN Fatmasari Fatmasari
AkMen JURNAL ILMIAH Vol 5 No 4 (2008): AKMEN Jurnal Ilmiah
Publisher : Lembaga Penelitian dan Publikasi Nobel Indonesia

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Abstract

This Research is executed as a mean to know how prima service system (service excellent) what is applied by PT. XYZ Branch the Makassar in improving cutomer satisfaction. Analyse the data used is descriptively that is give the prima service system picture of PT. XYZ in the effort make-up of cutomer satisfaction. Result of research, showing, that prima service (service excellent) what is done by PT. XYZ Branch the Makassar will very influencing is make-up of cutomer satisfaction. Especial variable causing the mentioned of caused by its is prima service in post service sell the motorbike honda which have been applied by company to all its cutomer so that induce at make-up of satisfaction of cutomer by doing cooperation with the cutomer (stakeholder) to do the post service sell to the direct consumer, goodness of service and also maintenance of regency area / town, ready also spare part and purchasing return the product of motor honda from cutomer which w ish to sell the return. This matter give the positive impact at satisfaction of cutomer and also progressively the wide-speading of areal market which can be included by company in its sale
Pengaruh Personality Dan Spiritualitas Di Tempat Kerja Terhadap Kinerja Dosen Di Makassar Badaruddin Badaruddin; Fatmasari Fatmasari
AkMen JURNAL ILMIAH Vol 18 No 3 (2021): AkMen JURNAL ILMIAH
Publisher : Lembaga Penelitian dan Publikasi Nobel Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37476/akmen.v18i3.2112

Abstract

This research is intended as an academic effort to find out more about the performance of lecturers and the factors that influence it. Personality factor is the best factor used to predict employee performance. Another factor that affects performance is a factor related to the work environment, namely Workplace Spirituality. This study uses a quantitative approach and applies survey research to take samples and distribute online questionnaires as a data collection tool. All returned e-questionnaires were verified, and the number of final respondents used as research data was 178 lecturers. This amount is considered appropriate because it has fulfilled the requirements for the number of research samples. The data analysis technique used SPSS assistance. The results of the study indicate that increasing the capacity of the lecturer's personality in carrying out professional duties as a lecturer will have an impact on improving the performance of the lecturer. Likewise with the improvement of working environment conditions that are able to foster a meaningful feeling at work, a feeling of being connected to the community and the enforcement of institutional values ​​that are in line with the values ​​believed by lecturers will have an impact on improving the performance of lecturers
Co-Authors Badaruddin Evi Yulianingsih Febriyanti Panjaitan Merzi Tamara Oktaviani Mistriyanti Mistriyanti Mita Tri Murtiningsih Mutia Mawardah Nia Oktaviani Ratna Dewi Selia Tasya Susan Dian Purnamasari Yessi Novaria Kunang