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Fathimatus Zahro Fazda Oktavia
Politeknik Negeri Malang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA Fathimatus Zahro Fazda Oktavia
Kompartemen : Jurnal Ilmiah Akuntansi Vol. 20 No. 2 (2022): KOMPARTEMEN, Vol 20 No 2, September 2022
Publisher : Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/kompartemen.v20i2.13564

Abstract

One of the electronic tax systems used in Indonesia is e-Filing which results in an increase in the number of users. However, the high intensity of using the system does not guarantee that the system is successful and fully supports user needs. This study was conducted to determine the determinants of e-Filing user satisfaction by adopting several models of measuring system success formulated by Delone and Mclean. This research contributes to measuring and providing improvements to the entire tax information system in Indonesia. The study was conducted using a survey method (questionnaire) and purposive sampling on 562 lecturers of the State Polytechnic of Malang. Using the multiple linear regression statistical method and in accordance with the hypothesis in the study, the results showed that partially System Quality, Information Quality and Service Quality had a positive effect. and significant to User Satisfaction. In addition, simultaneously System Quality, Information Quality and Service Quality have a positive and significant effect on User Satisfaction.
Co-Authors Aang Afandi Afifah Nur Laili Ananda Dwita Ramadhani Anik Kusnawati Annisa Fatimah Annisa Fitriana Apit Miharso Bakhrudin Bakhrudin Bakhrudin Beatrix Brigita Tapiory Dharmawan Iqbal Akbar Dyah Metha Nurfitriasih Dyah Metha Nurftriasih Farisa Nur Maula Hesti Wahyuni Hosam Alden Riyadh A.Alazeez Indrayati Jarnuzi, Ahmad Kurnia Ekasari Lia Agustina Meidya Krisagita Nabila Dhiya Ulhaq Nabilla Lailatuz Zaidah Nurafni Eltivia Padma Adriana Sari Putri Nadiah Zain Samporna Rosy Aprieza Puspita Zandra Titania Dwiandini Vuvut Selviana Widi Dwi Ernawati Wijayanti, Rika Yunia Afiatin