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All Journal Jurnal Manajemen Terapan dan Keuangan Journal of Business Studies and Management Review
Ade Titi Nifita
Universitas Jambi
Humanities Decision Sciences, Operations Research & Management Social Sciences

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INOVASI PRODUK DAN PENGARUHNYA TERHADAP KEPUTUSAN PEMBELIAN BATIK JAMBI MARYANA Ade Titi Nifita; Fenny Tialonawamarni
Jurnal Manajemen Terapan dan Keuangan Vol. 9 No. 03 (2020): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v9i03.12050

Abstract

The purpose of this research are : (1) To identified and analyzed the impact of the product innovation simoutanously and partially towards the decision of Batik Jambi Maryana’s purchase. (2) To identified and analyzed the most dominant variable of the product innovasion that influenced the decision of purchasing Batik Jambi Maryana. This research is held in Jambi City and its sorroundings, by doing the survey methods. The sample came from 100 people that lives in Jambi and had purchased Batik Jambi Maryana more than once. The data was processed by using multiple regression analist tools. The research shows that all variable on the product innovation has an impact to the purchase decision both simoutanously and partially. Whilst the most dominant variable are complexity and communicability.
THE EFFECT OF SERVICE QUALITY APPLICATION BASED OF CAPSULE TRANS BUS JAMBI CITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE Dwi Kurniawan; Feny Tialonawarmi; Ade Titi Nifita
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (390.184 KB) | DOI: 10.22437/jbsmr.v4i1.10845

Abstract

Digitalization in the transportation sector is a necessity. At the same time, several cities in Indonesia have already carried the concept of smart city. Jambi city government which launced the Kota Trans Capsule Bus, the first application based bus in Indonesia. The presence of the capsule bus is an innovation in public transportation with comfortable, modern, high technology and certainly supports Jambi as a smart city in Indonesia. The purpose of this study was to examine and analyze the effect of service quality application based of Capsule Trans City Bus on customer loyalty through customer satisfaction as an intervening variable. The analysis test tool used is SmartPLS v.3.3.0 and use the SEM (Structural Equation Model) analysis method. The results showed that the coefficient of indirect paths through the variable (I) customer satisfaction has a vue of 0.662 is greater than the path coefficient is 0.075. this means that the service quality of application based trans Jambi City Capsule Bus affect on customer loyalty but non diretly, namely through the intervening variable customer satisfaction. It means that customer satisfaction mediates between the influence of service quality on customer loyalty.
Co-Authors Dwi Kurniawan Tialonawarmi, Feny