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All Journal Jurnal Ilmiah Informatika Komputer Syntax Literate: Jurnal Ilmiah Indonesia EXPLORE Quantitative Economics and Management Studies
Cut Maisyarah Karyati
Faculty of Computer Science and Information Technology Gunadarma University Jl.Margonda Raya 100, Depok 16424, Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Quantitative Economics and Management Studies

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The Analysis of User Satisfaction of SMAIT Raudhatul Jannah Cilegon Website Using PIECES Method Safrina, Adhelia Permata; Karyati, Cut Maisyarah
Quantitative Economics and Management Studies Vol. 6 No. 5 (2025)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems4105

Abstract

Technological advancement in the education sector has transformed how institutions communicate and deliver services, particularly through digital platforms such as websites. SMAIT Raudhatul Jannah Cilegon developed its official website to facilitate access to information for teachers, students, and prospective students. However, user satisfaction remains a crucial benchmark for evaluating the effectiveness and quality of such platforms. This study aims to analyze the level of user satisfaction with the SMAIT Raudhatul Jannah website using the PIECES method, which includes six dimensions: Performance, Information, Economy, Control (Security), Efficiency, and Service. The research employs a quantitative approach with 100 respondents, using a questionnaire distributed via Google Form. The data were analyzed through validity and reliability testing, Likert scale assessment, and descriptive statistics using SPSS. The results indicate that overall user satisfaction falls into the "satisfied" category across all PIECES dimensions, with the highest scores in Service (4.19) and Performance (4.14), while Control (Security) scored the lowest (3.89). Some respondents expressed concerns about the website’s visual appeal and data security features. The findings suggest that while the website generally meets user expectations, further improvements are recommended in terms of content presentation, interface design, and security enhancement. This study provides useful insights for school administrators and website developers to optimize website functionality and user experience in educational settings.
Co-Authors Aries Muslim Fadli, Muhammad Zain Kusumawijaya, Ike Putri M Loi, Chandra Willis Safrina, Adhelia Permata Wibowo, Tri Mukti