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All Journal Jurnal Kebijakan Kesehatan Indonesia Jurnal Manajemen Kesehatan Indonesia Journal TEPAT: Teknologi Terapan untuk Pengabdian Masyarakat ARTERI : Jurnal Ilmu Kesehatan Jurnal Abdi Masyarakat Indonesia Hasanuddin Journal of Public Health Journal of Public Health and Pharmacy PROMOTIF: Jurnal Pengabdian Kepada Masyarakat
Rini Anggraeni
Fakultas Kesehatan Masyarakat Universitas Hasanuddin
Humanities Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Medicine & Pharmacology Nursing Public Health Other

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Gambaran Kepuasan Petugas Kesehatan dan Peserta Jaminan Kesehatan Nasional di Provinsi Sulawesi Selatan, Sulawesi Tenggara dan Sulawesi Barat Tahun 2014 Rini Anggraeni; Alimin Maidin; Nur Hanifah
Jurnal Kebijakan Kesehatan Indonesia Vol 5, No 1 (2016)
Publisher : Center for Health Policy and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (60.898 KB) | DOI: 10.22146/jkki.v5i1.36078

Abstract

Introduction: The objectives of National Health Insurance scheme (JKN) are to improve the access of community to health services and to improve the quality of health services. In order to achieve those objectives, the JKN implementation needs to be monitored regularly to gain the minimum level of patient satisfaction (80%). Method: The research goal was to identify the obstacles of JKN implementation related to satisfaction of health care workers and patient with JKN programs. The research informants were the hospital, health center, Health District office, BPJS Office and family physicians and patients. The research used a qualitative approach and using purposive sampling method. The triangulation methods used through observation ang collected primary and secondary data. Results and Discussions: The research found several constraints in the implementation of JKN related to satisfaction of health care workers and patients. Some patients in health centers were unsatisfied with the services (timely and care classes and administrative services). The patients also feel disappointed with the limitation of drugs that given only for a week consumption. The respondents also unsatisfied with the membership system for newborn babies. The number of patient satisfaction with the referral system was also low because the cost for referral transport was not covered by the JKN. The health workers also feel unsatisfied in regards of payment system they received because it was not equal with their workload. The numbers of human resources also are still lacking. Conclusions: There are patients who were unsatisfied with the services they received. The health workers were also unsatisfied with the financial payment systems. It was recommended that the BPJS needs to conduct patient satisfaction surveys regularly to improve the JKN program quality as well as providers and patients’ satisfaction. Latar Belakang: Program Jaminan Kesehatan Nasional secara umum dibuat untuk mempermudah masyarakat dalam mengakses pelayanan kesehatan dan mendapatkan pelayanan kesehatan yang bermutu. Untuk itu, pelaksanaan JKN perlu dipantau agar dapat tercapai tingkat kepuasan 80% terhadap BPJS dari fasilitas kesehatan. Metode: Mengidentifikasi kebijakan dan hambatan pelaksanaan Sistem Jaminan Kesehatan Nasional dalam aspek kepuasan petugas kesehatan dan pasien peserta Jaminan Kesehatan Nasional melalui monitoring dan evaluasi yang dilaksanakan oleh RS, BPJS, puskesmas, dinas kesehatan, Bappeda, dokter keluarga, dan pasien. Metode yang digunakan adalah pendekatan kualitatif dengan pemilihan responden dilakukan dengan teknik Purposive Sampling Rasional dan sasaran penggunaan dan pengumpulan data menggunakan triangulasi data primer, data sekunder, dan observasi. Hasil dan Diskusi: Ditemukan kendala dalam pelaksanaan JKN yang terkait dengan aspek kepuasan petugas kesehatan dan pasien peserta JKN. Masih ada pasien rawat inap di puskesmas yang kurang puas terhadap pelayanan yang mereka terima dalam hal ketepatan waktu pelayanan, hak kelas perawatan dan pelayanan administrasi di puskesmas. Selain itu, masih ada pasien yang merasa kecewa dengan batasan pemberian obat yang diberikan hanya untuk satu minggu, dan pasien merasa kurang puas dengan sistem kepesertaan bagi bayi baru lahir. Kepuasan terhadap system rujukan juga masih kurang karena pertanggungan masih belum menutupi biaya rujukan dan distribusi penempatan rumah sakit rujukan yang jauh dari tempat tinggal peserta.Bagi petugas kesehatan, masih ada petugas yang menyatakan kurang puas dengan pembagian jasa yang tidak sebanding dengan beban kerja yang terus meningkat dan SDM yang jumlahnya sedikit. Kesimpulan: Masih ada peserta yang menyatakan tidak puas dengan pelayanan yang didapatkannya. Selain itu masih ada petugas kesehatan yang menyatakan belum puas dari segi finansial. Oleh karena itu, pihak BPJS bekerjasama dengan institusi pendidikan atau pengkajian yang bersifat independen perlu melakukan survei kepuasan pasien peserta JKN dan survei kepuasan petugas kesehatan secara rutin dan berkesinambungan.
Studi Implementasi Sistem Rujukan Berjenjang Antar Fasilitas Kesehatan Tingkat Lanjut di Era JKN di Provinsi Sulawesi Selatan Nur Arifah; Rini Anggraeni; Adelia U. A. Mangilep
Jurnal Manajemen Kesehatan Indonesia Vol 9, No 1 (2021): April 2021
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.9.1.2021.45-52

Abstract

One of the determinants of achieving quality control and cost control is the implementation of tiered referral health. This research was motivated by the absence of research on the implementation of referrals from FKTP to FKTL. Data from RSUP Dr. Wahidin Sudirohusodo’s annual report showed in 2015 and first half of 2016, >60% cases in class A hospital were level 1 severity case which should still be handle in class D and C hospitals. This affects the accumulation of patiens in tertiary hospitals and inefficient use of resources. It is a qualitative research with phenomenology approach to determine the implementation of a tiered referral system between advanced health facilities in JKN era in South Sulawesi. The results shows most of referral were made due to facilities limitation and inavailability of specialist.  There were referrals which made based on patients requests not based on clinical reasons. It is also found hospital staff who did not know about the existing of standard operational procedure of referral in the hospital. Some hospital staff has no knowledge on the referral regulation nor about hospital classification. This research is expected to be able to contribute to the development of science and can be used as input for hospitals and BPJS in an effort to improve the optimization of tiered referral services. Based on the results of the study it is recommended to improve facilities and infrastructure that can support the provision of referral services in hospitals.
Penguatan Imunisasi Dasar Lengkap melalui Edukasi pada Ibu Bayi dan Balita di Desa Mappakalompo, Sulawesi Selatan Rini Anggraeni; Alifa Lulu Feisha; Tiara Muflihah; Fauziah Muthmainnah; M. Arie Rifky Syaifuddin; Waode Sitti Nurul Aulyah; Ika Rezki Pratiwi; Sulindah H. Sultan; Atjo Wahyu; Muhammad Rachmat
Jurnal Abdi Masyarakat Indonesia Vol 2 No 4 (2022): JAMSI - Juli 2022
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.402

Abstract

Imunisasi merupakan upaya memberikan kekebalan pada bayi dan anak dengan memasukkan vaksin ke dalam tubuh agar tubuh membuat zat anti untuk mencegah penyakit tertentu. Menurunnya kunjungan imunisasi bayi dan balita dapat mengakibatkan meningkatnya risiko terjangkit penyakit yang dapat dicegah dengan imunisasi sehingga dikhawatirkan terjadinya kejadian luar biasa. Edukasi ini bertujuan untuk meningkatkan pengetahuan ibu yang mempunyai bayi/balita di Desa Mappakalompo, Kabupaten Takalar, Sulawesi Selatan, mengenai imunisasi dasar lengkap. Metode yang digunakan yaitu penyuluhan secara door-to-door menggunakan leaflet dan membagikannya sebagai media edukasi. Sebanyak 38 orang ibu bayi dan balita di tiga dusun berhasil dijangkau. Sejumlah 35 leaflet berhasil dibagikan kepada ibu bayi dan balita sebagai media edukasi. Hasil pre-test dan post-test dianalisis menggunakan uji Wilcoxon signed-rank, diperoleh nilai p=0,000 (p<0,05). Hal ini berarti terdapat perbedaan pengetahuan ibu mengenai imunisasi dasar lengkap sebelum dan sesudah penyuluhan secara door-to-door.
Analisis Bauran Pemasaran di Rumah Sakit Pendidikan Universitas Hasanuddin Sabran Sabran; Rini Anggraeni
ARTERI : Jurnal Ilmu Kesehatan Vol 1 No 1 (2019): November
Publisher : Puslitbang Sinergis Asa Professional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (432.314 KB) | DOI: 10.37148/arteri.v1i1.18

Abstract

Nowadys, hospital is facing of global competiton era in every field. More or less of new patient is one of the problem of hospital. as a new hospital that has a marketing unit and will develop more of excellent service programs, hospital have to do evaluation of mix marketing programs that have implementated. the purpose of this study is. The kind of this study was a descriptive study with qualytatif approach by indeepth interview , observation and secondary data. There were eight respondent that choosen by purposive sampling. The results of this study were marketing process of hasanuddin university hospital was still has not a pattern yet, just promotion. Service price was base on unit cost of every installation. Then, easy to find outpatient installation because it was at the first floor, the kind of promotion media were brochure, sticker, magazine, website and company visitation. There was hospital funding for training to develop of human resources ability, admission for service easily, prepare of facilities by priority scale. The conclusion of this study was all of marketing mix have attentioned by hospital in making of marketing program.But also have to optimalisation of another product that still has not favorite yet and increase of promotion by electronic or mass media.
Edukasi perilaku hidup bersih dan sehat untuk meningkatkan pengetahuan murid sekolah dasar Rini Anggraeni; Alifa Lulu Feisha; Tiara Muflihah; Fauziah Muthmainnah; M. Arie Rifky Syaifuddin; Waode Sitti Nurul Aulyah; Ika Rezki Pratiwi; Sulindah H. Sultan; Atjo Wahyu; Muhammad Rachmat
PROMOTIF: Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 1 (2022): PROMOTIF: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um075v2i12022p65-75

Abstract

Tidak semua anak sekolah dasar mengetahui Perilaku Hidup Bersih dan Sehat (PHBS), khususnya pada kondisi pandemi Covid-19. Kegiatan ini bertujuan untuk meningkatkan pengetahuan mengenai PHBS tatanan sekolah bagi murid Sekolah Dasar Negeri (SDN) 224 Mannyampa, Kabupaten Takalar, Sulawesi Selatan. Edukasi dilakukan dengan metode simulasi permainan kartu kuartet PHBS, ceramah menggunakan tayangan presentasi, pemutaran video animasi & lagu, dan tanya jawab. Kegiatan ini diikuti oleh 27 orang murid dari kelas 2 sampai 5. Peserta sangat antusias dan memberikan respons positif serta berpartisipasi aktif dalam kegiatan edukasi. Hasil analisis menggunakan uji-t berpasangan menunjukkan perbedaan skor pengetahuan peserta sebelum dan sesudah diberikan edukasi (p-value=0,002; p<0,05). Edukasi ini meningkatkan pengetahuan murid sekolah dasar mengenai PHBS tatanan sekolah di masa pandemi Covid-19.
HUBUNGAN KUALITAS PELAYANAN DAN KEPUASAN PASIEN DENGAN LOYALITAS PASIEN DI RSUP DR. TADJUDDIN CHALID MAKASSAR Noor Aliyah; Alimin Maidin; Rini Anggraeni
Hasanuddin Journal of Public Health Vol. 5 No. 2: JUNE 2024
Publisher : Faculty of Public Health, Hasanuddin University, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30597/hjph.v5i2.32935

Abstract

Latar Belakang:  RSUP Dr. Tadjuddin Chalid, Makassar merupakan institusi pelayanan kesehatan yang diharapkan meningkatkan loyalitas pasiennya. Penurunan loyalitas pasien terjadi tahun 2020 - 2022. Penurunan loyalitas berkaitan dengan kualitas pelayanan dan kepuasan pasien. Oleh karena itu masalah hubungan loyalitas pasien  dengan kualitas pelayanan dan kepuasan pasien, penting diketahui guna meningkatkan kemampuan rumah pelayanan kesehatan. Tujuan: Penelitian ini bertujuan untuk mengetahui hubungan loyalitas pasien dengan kualitas pelayanan dan kepuasan pasienn. Metode: Jenis penelitian ialah observasional analitik desain cross sectional study. Populasi penelitian adalah pasien poliklinik tahun 2022. Data sampel sebanyak 425 pasien, dianalisis secara univariat dan bivariat menggunakan uji Chi-Square. Hasil: Hasil analisis univariat menunjukkan bahwa responden memberi tanggapan yang baik pada semua dimensi kualitas, kepuasan dan Loyalitas. Analisis bivariat menunjukkan hubungan yang signifikan antara Kualitas pelayanan dan Kepuasan pasien dan Loyalitas pasien. Kesimpulan: Penelitian ini menunjukkan hubungan yang signifikan antara kualitas pelayanan dan  kepuasan pasien terhadap loyalitas pasien. Manajemen rumah sakit dapat meningkatkan loyalitas dengan meningkatkan kualitas pelayanan dan kepuasan pasien.Latar Belakang:  RSUP Dr. Tadjuddin Chalid, Makassar merupakan institusi pelayanan kesehatan yang diharapkan meningkatkan loyalitas pasiennya. Penurunan loyalitas pasien terjadi tahun 2020 - 2022. Penurunan loyalitas berkaitan dengan kualitas pelayanan dan kepuasan pasien. Oleh karena itu masalah hubungan loyalitas pasien  dengan kualitas pelayanan dan kepuasan pasien, penting diketahui guna meningkatkan kemampuan rumah pelayanan kesehatan. Tujuan: Penelitian ini bertujuan untuk mengetahui hubungan loyalitas pasien dengan kualitas pelayanan dan kepuasan pasienn. Metode: Jenis penelitian ialah observasional analitik desain cross sectional study. Populasi penelitian adalah pasien poliklinik tahun 2022. Data sampel sebanyak 425 pasien, dianalisis secara univariat dan bivariat menggunakan uji Chi-Square. Hasil: Hasil analisis univariat menunjukkan bahwa responden memberi tanggapan yang baik pada semua dimensi kualitas, kepuasan dan Loyalitas. Analisis bivariat menunjukkan hubungan yang signifikan antara Kualitas pelayanan dan Kepuasan pasien dan Loyalitas pasien. Kesimpulan: Penelitian ini menunjukkan hubungan yang signifikan antara kualitas pelayanan dan  kepuasan pasien terhadap loyalitas pasien. Manajemen rumah sakit dapat meningkatkan loyalitas dengan meningkatkan kualitas pelayanan dan kepuasan pasien.
Hospital Size and Cybersecurity Practices: Evaluating Nurses' Awareness in Indonesia Irwandy Irwandy; Adelia U. Ady Mangilep; Rini Anggraeni; Noer Bahry Noor; Andi Niartiningsih; Nur Latifah; Andi Azisah Bari’ah
Journal of Public Health and Pharmacy Vol. 5 No. 3 (2025)
Publisher : Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jphp.v5i3.6412

Abstract

Introduction: This study aimed to evaluate nurses' knowledge, attitudes, and practices (KAP) regarding cybersecurity in healthcare settings, focusing on variations across hospitals of different sizes. Cybersecurity is critical in the digitalization of healthcare, yet gaps in awareness and training persist, particularly in developing countries. With increasing cyber threats targeting healthcare institutions globally, this study seeks to address the underexplored role of nurses in safeguarding hospital information systems. Methods: This cross-sectional study was conducted in three government hospitals in Makassar, Indonesia, from [start month/year] to [end month/year]. A total of 331 nurses participated, representing hospitals of varying organizational sizes and bed capacities. Data were collected using structured questionnaires, assessing KAP related to cybersecurity. Ethical approval was obtained from [name of ethics committee], and written informed consent was secured from all participants. Data were analysed using descriptive and inferential statistics, with significance set at p < 0.05. Results: The study revealed significant gaps in nurses' cybersecurity knowledge, attitudes, and practices. Awareness of hospital cybersecurity policies was low (43.2%), particularly in larger hospitals. Hospital 3, the smallest, exhibited higher awareness (59.0%) compared to Hospital 1 (35.8%) and Hospital 2 (39.6%) (p = 0.03). Risky behaviours, such as using personal devices for sensitive data transfer, were prevalent (77.0%), with the highest incidence in larger hospitals. Statistical analyses confirmed significant variations in cybersecurity KAP based on hospital size and organizational complexity. Conclusion: This study highlights the critical need for targeted cybersecurity training programs, particularly for nursing staff in larger hospitals, through raising awareness of social engineering attacks, email scams, and infection detection. By addressing gaps in awareness and practices, hospitals can enhance data protection and mitigate risks. Future research should explore tailored interventions and organizational factors influencing cybersecurity in healthcare systems to inform global health policies.
Efektifitas Pelatihan Strategic Planning Metode Kombinasi untuk Meningkatkan Pemahaman dan Kepuasan Peserta di Dinas Kesehatan Kabupaten Pinrang Irwandy .; Adelia U. Ady Mangilep; Rini Anggraeni; Farhah Husain Ghanus; Nur Latifah Salman
JURNAL TEPAT : Teknologi Terapan untuk Pengabdian Masyarakat Vol 7 No 1 (2024): Community Development
Publisher : Faculty of Engineering UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25042/jurnal_tepat.v7i1.467

Abstract

Pinrang Regency is an area with a Regional Medium Term Development Plan (RPJMD) period which will end in 2024 as well as a five-year strategic plan belonging to the Health Service. However, due to simultaneous national regional head elections in 2024, Pinrang Regency has not been able to produce this document due to the fact that a definitive regional head has not yet been elected. To fill the gaps in planning documents while waiting for the Regional Representatives to be elected, the Ministry of Home Affairs instructed them to prepare a strategic plan for the 2025-2026 period. Based on this, an activity with the right method is needed to help the Health Service be able to understand and create strategic plan documents quickly. This community service aims to provide training to the Pinrang District Health Service using a combination method (delivery of material, case studies, and preparation simulations) and assess its effectiveness to increase participants' understanding and satisfaction. The training was held for 2 days and was attended by 30 participants. The results of the Pre-Test quantitative analysis showed that the participants' level of understanding was 10 - 20% understanding and very understanding regarding the material provided, then there was an increase in the Post-Test results, where participants' understanding was 60 - 70% understanding and very understanding. This shows that the activity objectives have been achieved.
Capacity Building for Islamic Boarding School Students through Health Management Training at Alam Indonesia Islamic Boarding School, Barru Regency Rini Anggraeni; Nurmala Sari; Herlina Hamzah; Yuyun Widaningsih; Nur Latifah Salman; Andi Azisah Bari’ah
JURNAL TEPAT : Teknologi Terapan untuk Pengabdian Masyarakat Vol 8 No 2 (2025): Collaboration for Accelerated Community Achievement
Publisher : Faculty of Engineering UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25042/jurnal_tepat.v8i2.624

Abstract

Islamic boarding schools (pesantren) often face health problems such as overcrowding, poor sanitation, and low awareness of clean and healthy living behavior (PHBS). This community service program aimed to improve students’ knowledge and skills in managing health at Pondok Pesantren Alam Indonesia, Barru Regency, through a Training of Trainer (ToT) approach. The program, conducted by the Faculty of Public Health, Hasanuddin University, involved 52 students from junior and vocational levels. Activities included lectures, group discussions, practical sessions, and knowledge tests with 40 questions. Results showed that most students achieved good (34.62%) and fair (30.77%) knowledge levels and improved healthy habits such as eating fruits and vegetables, drinking enough water, and exercising regularly. The program effectively increased students’ awareness and skills in health management and strengthened cooperation between the pesantren and the local government.
Co-Authors Adelia U. A. Mangilep Adelia U. Ady Mangilep Adelia U. Ady Mangilep Alifa Lulu Feisha Alifa Lulu Feisha Alifa Lulu Feisha Alimin Maidin Alimin Maidin Andi Azisah Bari’ah Andi Azisah Bari’ah Andi Niartiningsih Atjo Wahyu Atjo Wahyu Atjo Wahyu Farhah Husain Ghanus Fauziah Muthmainnah Fauziah Muthmainnah Fauziah Muthmainnah Herlina Hamzah Ika Rezki Pratiwi Ika Rezki Pratiwi Ika Rezki Pratiwi Irwandy . Irwandy Irwandy M. Arie Rifky Syaifuddin M. Arie Rifky Syaifuddin M. Arie Rifky Syaifuddin Muhammad Rachmat Noer Bahry Noor Noor Aliyah Nur Arifah Nur Hanifah Nur Latifah Nur Latifah Salman Nurmala Sari Sabran Sabran Sulindah H. Sultan Sulindah H. Sultan Sulindah H. Sultan Tiara Muflihah Tiara Muflihah Tiara Muflihah Waode Siti Nurul Aulyah Waode Sitti Nurul Aulyah Waode Sitti Nurul Aulyah Yuyun Widaningsih