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PENDEKATAN LEAN SERVICES UNTUK PERBAIKAN PELAYANAN ADMINISTRASI AKADEMIK PERGURUAN TINGGI Wresni Anggraini; Ismu Kusumanto; Ekie Gilang Permata; Melfa Yola
JTI: Jurnal Teknik Industri Vol 6, No 1 (2020): JUNI 2020
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (515.265 KB) | DOI: 10.24014/jti.v6i1.5246

Abstract

Hasil voice of customer pada salah satu universitas terdapat enam jenis waste pada pelayanan pengurusan surat mahasiswa yaitu duplication, delay, lost opportunity to retain or win customers, unclear communication, Movement dan Error in the service transaction . Pemborosan ini menyebabkan banyaknya keluhan mahasiswa terhadap proses pelayanan, sehingga  tingkat Process Cycle Efficiency  saat ini sebesar 0.16%. Penelitian ini bertujuan untuk mengurangi pemborosan dengan menggunakan pendekatan lean services. Pendekatan lean services dengan menggunakan value stream mapping dapat mengidentifikasi nonvalue added activities dan wastes yang paling berpengaruh pada proses pelayanan. Keterkaitan antara satu waste dengan waste yang lain diidentifikasi dengan Waste Relationship Matrix (WRM). Hasil penelitian ini dapat mereduksi waste adalah sebesar 1.24%.
ANALISIS TEKNO EKONOMI PEMANFAATAN SAMPAH PASAR SEBAGAI BAHAN PEMBUATAN PUPUK ORGANIK CAIR Dewi Diniaty; Jaka Prindra illahi; Wresni Anggraini; Ekie Gilang Permata; Silvia Silvia
Spektrum Industri Vol. 18 No. 1: April 2020
Publisher : Universitas Ahmad Dahlan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/si.v18i1.15821

Abstract

The Selasa Panam Market is a traditional market where there are many piles of garbage around the market area. This pile of garbage can cause environmental pollution which causes unpleasant odors. This study aims to manufacture liquid organic fertilizer made from market waste by adding EM4, Yeast, and Whey Kefir, testing the nutrient content of N, P, K in liquid organic fertilizer, analyzing the economic techno of liquid organic fertilizer based on HPP and BEP. This research using a completely randomized design method is used to determine the treatment of making liquid organic fertilizer and variable costs to calculate the cost of production (HPP). Then the BEP method to determine when the break-even point will be reached. Success has been made in the manufacture of liquid organic fertilizers made from market waste giving EM4, Yeast, and Whey Kefir bacteria. N, P, K nutrient content test results obtained sample C has the best results with N values of 0.4129%, P 0.1223%, and K 0.2101%. HPP on organic fertilizer obtained was Rp. 5,222 / liter and BEP obtained as much as 321 liters for a year so that the BEP can be reached within 71 days. With this research can be found knowledge about the use of market waste as an ingredient for making liquid fertilizer and making products that can be used by others.