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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Jurnal Tataloka
Ahmad Zaini Miftah
Universitas Muhammadiyah Bandung
Civil Engineering, Building, Construction & Architecture Other

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IMPORTANCE PERFORMANCE ANALYSIS KUALITAS PELAYANAN BADAN PENGELOLAAN PENDAPATAN DAERAH KOTA BANDUNG Ahmad Zaini Miftah; Yogi Suprayogi Sugandi; Dedi Sukarno
NATAPRAJA Vol 7, No 1 (2019): Governance
Publisher : Yogyakarta State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (529.528 KB) | DOI: 10.21831/jnp.v7i1.23165

Abstract

Delivering public service is an important matter where the performance of government institution is equally related to the public satisfactions. This study conducted from nine types of taxes in Bandung Municipal City. Survey has been held to assess the public satisfactions of the tax service performance in Bandung Municipal City for future tax service improvement and innovation to society. Importance-Performance Analysis is being used to measure the service attributes that provided by the authorized government institutions alongside SERVQUAL model from Parasuraman et al. (1985). The results indicate that there is no further handling from the submitted complaint by taxpayers, the limited infrastructure to pay the tax and also the media to convey their dissatisfaction toward current service. Hence, the tax payment system integration is needed which providing tax information base and require procedure to educate the taxpayer and improve accountability of authorized the local government institution.
Upaya Mendorong Kolaborasi menuju Pengembangan Struktur Ruang Bernuansa Knowledge Based di Era Disrupsi Ridwan Sutriadi; Ahmad Zaini Miftah
TATALOKA Vol 22, No 4 (2020): Volume 22 No. 4, November 2020
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/tataloka.22.4.643-662

Abstract

This paper explores the development of multi centre urban spatial structures, as the development of three classical models, namely monocentric, sectoral, and multiple nuclei. By implementing a literature study method on studies of the global development of urban spatial structures which began from the 1960s until the 2000s era, lessons learned for Indonesia can be taken in promoting sustainable urban spatial structure.  The thought of developing urban spatial structure starts from the awareness of urban expansion beyond its administrative boundaries in the 1960s (urban field), the importance of the systemic context in the development of urban spatial structures (1970s), the systemic concept must be supported by the collaboration of mutual cooperation among city’s functions in the concept of inter-city networks (1980s), spatial planning integration between core cities and suburbs which emerge urban areas (1990s). In 2000s era, the development of polycentric could be located in one urban area or among urban areas, also highly connected with innovation as a reflection of the use of knowledge for urban centers (2010s era).  During the decades, it can be concluded that multi city centers lead to the enrichment of urban function in the sense of public interest and common concern, especially symbolizes continuing knowledge based innovation which could interfere market and existing values (disruption era),  so collaboration among city centers is needed to perform a sustainable synergic urban spatial structure.
Co-Authors Dedi Sukarno Ridwan Sutriadi Yogi Suprayogi Sugandi