Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Economic Education Analysis Journal
Is Hadri Utomo
Universitas Sebelas Maret
Economics, Econometrics & Finance Education Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA Is Hadri Utomo; Retno Suryawati; Herwan Parwiyanto
NATAPRAJA Vol 7, No 2 (2019): Public Sector Innovation
Publisher : Yogyakarta State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.482 KB) | DOI: 10.21831/jnp.v7i2.22044

Abstract

The establishment of the Surakarta Complaint Service Unit (ULAS) in 2013 as a non-structural government organization unit that carried out public complaints services. ULAS was formed to improve service quality and ensure the provision of public services in accordance with the principles of good governance, including the realization of public information disclosure in response to complaints from people who are not satisfied with the services they receive. This study examines the effectiveness of ULAS in accepting citizen complaints and the steps of the Surakarta City Government to follow up on these complaints, as well as solutions. All results state the existence of effectiveness, with some special notes on the conditions or variable questions that have answers that do not agree, among others concerning: the target of resolving citizen complaints by ULAS, complaints of citizens against certain problems have not been channeled to more than one OPD, solving problems against Complaints have also not fulfilled the satisfaction and aspirations of citizens, and related infrastructure facilities have not been in line with the development of information technology. Some of these are specific notes regarding the organizational effectiveness of ULAS.
Effectiveness of Dynamic Archive System (SIKD) in Dynamic Archival Management in Vocational School Arinta Kusumawardhani; Irsyadul Ibad; Chairul Huda Atma Dirgatama; Is Hadri Utomo; Retno Suryawati
Economic Education Analysis Journal Vol 12 No 1 (2023): Economic Education Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/eeaj.v12i1.64879

Abstract

This study aims to measure the level of effectiveness of the Dynamic Archival Information System (SIKD) in managing archives. The data analysis technique used in this research is descriptive qualitative with simple tabulation calculations. Data collection techniques used interviews, literature studies and questionnaires given to 33 respondents using SIKD with 6 dimensions of the Delone and Mclean models namely system quality, information quality, service quality, use, customer satisfaction and added benefits. The results showed that the dynamic archive information system (SIKD) implemented in the School of Vocation of Universitas Sebelas Maret has been good and effective to help manage the dynamic archive. The lowest score of 2.85 is obtained in service quality dimension, because there are some types of users that can use. The 90% respondents constituting 27 letter recorders highly affect the response based on the feedback given by Structural Official user type. An in-depth interview indicates that the constraint found related to the slow response is due to human resource or the preoccupation of structural officials. Meanwhile, the overall results of the calculations show that SIKD is effective in managing official scripts in vocational schools.
Co-Authors Arinta Kusumawardhani Chairul Huda Atma Dirgatama Herwan Parwiyanto Irsyadul Ibad Retno Suryawati