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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Economic Education Analysis Journal Dinamisia: Jurnal Pengabdian Kepada Masyarakat Spirit Publik : Jurnal Administrasi Publik
Retno Suryawati
Universitas Sebelas Maret
Humanities Economics, Econometrics & Finance Education Social Sciences Other

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EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA Is Hadri Utomo; Retno Suryawati; Herwan Parwiyanto
NATAPRAJA Vol 7, No 2 (2019): Public Sector Innovation
Publisher : Yogyakarta State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.482 KB) | DOI: 10.21831/jnp.v7i2.22044

Abstract

The establishment of the Surakarta Complaint Service Unit (ULAS) in 2013 as a non-structural government organization unit that carried out public complaints services. ULAS was formed to improve service quality and ensure the provision of public services in accordance with the principles of good governance, including the realization of public information disclosure in response to complaints from people who are not satisfied with the services they receive. This study examines the effectiveness of ULAS in accepting citizen complaints and the steps of the Surakarta City Government to follow up on these complaints, as well as solutions. All results state the existence of effectiveness, with some special notes on the conditions or variable questions that have answers that do not agree, among others concerning: the target of resolving citizen complaints by ULAS, complaints of citizens against certain problems have not been channeled to more than one OPD, solving problems against Complaints have also not fulfilled the satisfaction and aspirations of citizens, and related infrastructure facilities have not been in line with the development of information technology. Some of these are specific notes regarding the organizational effectiveness of ULAS.
Implementation Strategy of Bringing Smart Mobility into Reality Kristina Setyowati; Herwan Parwiyanto; Retno Suryawati
Spirit Publik: Jurnal Administrasi Publik Vol 16, No 1 (2021)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2735.27 KB) | DOI: 10.20961/sp.v16i1.46011

Abstract

High urban vehicle growth rate results in high traffic jam rate and makes the portrait of urban transportation dull. It is a challenge and an opportunity all at once to provide smart mobility system. Smart mobility is a mobility system enabling the arrival at destination through less mobility, move freely, and less travel time. This study aims to find out the implementation strategy in bringing Smart Mobility into Reality. The strategies used were firstly, diversification strategy, the synchronization and cooperation with Central and Provincial governments. Secondly, it is aggressive strategy involving the strategy of applying E-Gov through IT Development, strategy of reinforcing the integration between Transportation modes and strategy of developing Office Strategy Plan referring to Master plan of Smart City. The method employed was qualitative one. Techniques of collecting data used were FGD and data documentation, while data analysis was carried out using A Procedure for Data Analysis. The result of research showed that there is a diversification strategy including providing smart public transportation (BST and feeder) and agglomeration transportation (TransJateng). Meanwhile, aggressive strategy includes 1) the strategy of intensifying the application of e-Gov through and developing IT of public transportation in “buy the service” scheme using TEMAN bus application, 2) strategy of reinforcing integration between Transportation modes in the form of improving accessibility of public transportation (BST) with feeder and agglomeration transportation (TransJateng), and 3) improving smart mobility by improving service quality and accessibility of public transportation.
E-Catalogue Utilization Counseling for Small and Medium Enterprises Association in Surakarta City Kristina Setyowati; Septyanto G. Prakoso; Is Hadri Utomo; Herwan Parwiyanto; Retno Suryawati; Rino A. Nugroho; Priyanto Susiloadi; SA Santoso
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 6 (2023): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v7i6.15377

Abstract

The existence of the e-catalog program began to grow rapidly in Indonesia. However, currently, the understanding of SMEs related to the use of e-catalogs is still low. Moreover, currently, most of the consumers and public facilities built have started to use digital technology, so SMEs must be able to integrate their business with technological developments, especially through e-catalogs to make it easier to market their goods and services. The e-catalog is currently aimed at encouraging revenue growth in the SME sector and the government sector to reduce corruption rates related to the procurement of government goods and services. This community service is carried out by providing counseling related to e-catalogs to the Solo UMKM Association (PUS). The results of this counseling show that counseling related to the e-catalog is in accordance with the needs of UMKM players in Surakarta City and answers the concerns of UKM players in Surakarta City regarding how to access and use the e-catalog itself so that it can support the achievement of the government's target of using e-catalogs.
Effectiveness of Dynamic Archive System (SIKD) in Dynamic Archival Management in Vocational School Arinta Kusumawardhani; Irsyadul Ibad; Chairul Huda Atma Dirgatama; Is Hadri Utomo; Retno Suryawati
Economic Education Analysis Journal Vol 12 No 1 (2023): Economic Education Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/eeaj.v12i1.64879

Abstract

This study aims to measure the level of effectiveness of the Dynamic Archival Information System (SIKD) in managing archives. The data analysis technique used in this research is descriptive qualitative with simple tabulation calculations. Data collection techniques used interviews, literature studies and questionnaires given to 33 respondents using SIKD with 6 dimensions of the Delone and Mclean models namely system quality, information quality, service quality, use, customer satisfaction and added benefits. The results showed that the dynamic archive information system (SIKD) implemented in the School of Vocation of Universitas Sebelas Maret has been good and effective to help manage the dynamic archive. The lowest score of 2.85 is obtained in service quality dimension, because there are some types of users that can use. The 90% respondents constituting 27 letter recorders highly affect the response based on the feedback given by Structural Official user type. An in-depth interview indicates that the constraint found related to the slow response is due to human resource or the preoccupation of structural officials. Meanwhile, the overall results of the calculations show that SIKD is effective in managing official scripts in vocational schools.
Co-Authors Arinta Kusumawardhani Chairul Huda Atma Dirgatama Herwan Parwiyanto Irsyadul Ibad Is Hadri Utomo Kristina Setyowati Priyanto Susiloadi Rino A. Nugroho SA Santoso Septyanto G. Prakoso