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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara JIPAGS (Journal of Indonesian Public Administration and Governance Studies)
Herwan Parwiyanto
Universitas Sebelas Maret
Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA Is Hadri Utomo; Retno Suryawati; Herwan Parwiyanto
NATAPRAJA Vol 7, No 2 (2019): Public Sector Innovation
Publisher : Yogyakarta State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.482 KB) | DOI: 10.21831/jnp.v7i2.22044

Abstract

The establishment of the Surakarta Complaint Service Unit (ULAS) in 2013 as a non-structural government organization unit that carried out public complaints services. ULAS was formed to improve service quality and ensure the provision of public services in accordance with the principles of good governance, including the realization of public information disclosure in response to complaints from people who are not satisfied with the services they receive. This study examines the effectiveness of ULAS in accepting citizen complaints and the steps of the Surakarta City Government to follow up on these complaints, as well as solutions. All results state the existence of effectiveness, with some special notes on the conditions or variable questions that have answers that do not agree, among others concerning: the target of resolving citizen complaints by ULAS, complaints of citizens against certain problems have not been channeled to more than one OPD, solving problems against Complaints have also not fulfilled the satisfaction and aspirations of citizens, and related infrastructure facilities have not been in line with the development of information technology. Some of these are specific notes regarding the organizational effectiveness of ULAS.
INFODEMICS PANDEMI COVID-19: STUDI PADA KELOMPOK WARGA LANJUT USIA DI KOTA SURAKARTA Asal Wahyuni Erlin Mulyadi; Rino Ardhian Nugroho; Priyanto Susiloadi; Kristina Setyowati; Herwan Parwiyanto; Is Hadri Utomo; Retno Suryawati; Alvian Rachmad Eko Purnomo
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 10, No 1 (2026)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jipags.v10i1.34958

Abstract

Infodemik selama pandemi Covid-19 telah menjadi tantangan global, terutama bagi kelompok lanjut usia yang lebih rentan terhadap misinformasi. Penelitian ini bertujuan untuk menganalisis dampak infodemik terhadap warga lanjut usia di Kota Surakarta. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara tertulis melalui pertanyaan terbuka (open-ended) yang disebarkan menggunakan google form. Metode ini dipilih karena pada saat penelitian ini berlangsung diberlakukan Pembatasan Sosial Berskala Besar (PSBB) oleh pemerintah. Hasil penelitian menunjukkan bahwa lansia mengalami kecemasan akibat paparan informasi yang berlebihan serta kesulitan dalam memilah informasi yang kredibel. Kondisi tersebut dipengaruhi oleh rendahnya literasi digital dan tingginya ketergantungan pada sumber informasi yang kurang terpercaya, seperti grup WhatsApp dan media sosial. Hasi penelitian ini juga merekomendasikan penerapan pendekatan berbasis transparansi, partisipasi, dan kolaborasi dalam penanganan infodemik, termasuk peningkatan literasi digital bagi lansia serta optimalisasi peran pemerintah dalam penyediaan informasi yang akurat dan tepercaya. Dengan strategi yang tepat, dampak negatif infodemik dapat diminimalkan guna melindungi kesehatan mental dan kesejahteraan lansia.
Co-Authors Alvian Rachmad Eko Purnomo Asal Wahyuni Erlin Mulyadi Is Hadri Utomo Is Hadri Utomo Kristina Setyowati Nugroho, Rino Ardhian Priyanto Susiloadi Retno Suryawati