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All Journal Journal Industrial Servicess Jurnal Ilmiah Teknik Industri Jurnal Pengabdian Masyarakat dan aplikasi Teknologi
Eko Pujiyanto
Universitas Sebelas Maret
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation Other

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Design of The Proposed Improvement to OVO’s Electronic Money Payment Services in Grab Online Transportation Services Dinnur Swaraswati; Eko Pujiyanto; Muhammad Hisjam
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9035

Abstract

The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system. As an electronic payment instrument, OVO cooperates with one of the online-based transportation services, Grab. However, the success of a company can be seen from the quality of service in meeting the satisfaction of the community or customers. The success of the company in providing quality services can be determined by the Service Quality (Servqual) approach, that is a method used to measure service quality from the attributes of each dimension, so that a gap value will be obtained that is the difference between consumers' perceptions of services that has been received in the hope that will be received. The objective to be achieved is to propose a design in the form of alternative solutions for the priority of improving the quality of electronic money OVO services in Grab applications. Data were collected through a questionnaire using non-probability sampling techniques with a total sample of 140 respondents. The study found the main problems, namely in the dimensions of compensation, responsiveness, and Privacy/Security.
Designing The Improvement of SPAM UNS Water Dispenser Service Quality Yosua Natalianto; Eko Pujiyanto; Wahyudi Sutopo
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9413

Abstract

SPAM (Sistem Pengolahan Air Minum or Drinking Water Treatment System) UNS was established in 2015 to meet the drinking water needs of the UNS academic community by providing 129 dispensers and water tap machines spread across buildings at UNS. A survey conducted by UNS students in 2017 showed that 54 % of students were not sure of the quality of UNS SPAM water. So the service quality questionnaire was distributed to 160 UNS students randomly and it was found that only 3 % of respondents stated that they used SPAM UNS water dispenser very often. Processing results shown the highest gap value is in the reliability dimension, with CTS namely cleanliness and flow of water. From the survey regarding the cleanliness and flow of the water carried out the DPMO value of the process was 332,589 (1, 930 sigma) . Recommendations for improvement are in the form of several SOPs to improve the cleanliness and quality of SPAM UNS water dispenser services.
Perancangan Perangkat Pembelajaran Internet of Things (IoT) dan Pengenalan Robotika Kepada Siswa Sekolah Menengah di Surakarta Sekitarnya Pringgo Widyo Laksono; Retno Wulan Damayanti; Cucuk Nur Rosyidi; Eko Pujiyanto; Wakhid Ahmad Jauhari; Anindya Rachma Dwicahyani
Jurnal Pengabdian Masyarakat dan aplikasi Teknologi (Adipati) Vol 2, No 2 (2023)
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pemahaman dan keterampilan pada siswa sekolah menengah mengenai Internet of Things (IoT) dan teknologi robotika adalah hal yang penting untuk menjawab tantangan global. Melalui pengenalan IoT dan robotika, siswa mendapatkan kesempatan untuk merancang, membangun, dan memprogram perangkat IoT dan robot secara langsung. Tujuan program ini adalah untuk memperkenalkan siswa pada konsep dan penerapan teknologi serta membantu mereka mengembangkan keterampilan yang relevan untuk dunia kerja abad ke-21. Siswa diharapkan dapat meningkatkan pemahaman mereka tentang IoT dan robotika, sehingga mereka lebih siap menghadapi tuntutan dunia kerja yang semakin berkembang di era revolusi industri 4.0. Selain itu, mitra industri yang terlibat dalam program ini, CV Enuma Technology, akan mendapatkan manfaat dalam mengembangkan produk media pembelajaran yang dapat dikomersilikilkan di pasar secara lebih luas. Melalui program ini, mitra industri dapat meningkatkan kualitas produk yang dibutuhkan oleh konsumen serta meningkatkan daya saing di pasar teknologi yang terus berkembang.
Developing a readiness instrument for LPG-to-induction stove transition: A Technoware, Humanware, Infoware, and Orgaware (THIO) approach Hasna Wahidaturrasyidah Anshori; Retno Wulan Damayanti; Eko Pujiyanto
Journal Industrial Servicess Vol 12, No 1 (2026): April 2026
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v12i1.38518

Abstract

The transition to induction stoves is a strategic effort to support decarbonization and electrification goals. The success of this transition depends not only on policy and infrastructure, but also on technical, social, informational, and institutional readiness. This study aims to develop and validate a readiness assessment instrument based on the Technoware, Humanware, Infoware, and Orgaware (THIO) framework to evaluate the readiness of stakeholders — including household users and institutional actors — in the transition process. A sequential qualitative–quantitative approach was applied, involving a systematic literature review and expert validation to ensure content validity, followed by empirical testing through a survey of 260 respondents. Data were analyzed using Confirmatory Factor Analysis (CFA). The results show that all indicators across the four THIO dimensions are valid and reliable, with factor loadings, composite reliability, and average variance extracted all exceeding the recommended thresholds. The measurement model also achieved a good overall fit. The validated instrument provides a robust and multidimensional tool for assessing readiness for the transition to induction stoves. Practically, it can be immediately utilized by government agencies, energy institutions, and related stakeholders as a diagnostic tool to systematically identify readiness gaps across technical, human, informational, and organizational dimensions, thereby supporting evidence-based prioritization and phased planning of energy transition programs. Overall, this study contributes to strengthening readiness measurement approaches for clean and sustainable energy transitions.
Co-Authors Anindya Rachma Dwicahyani Cucuk Nur Rosyidi Dinnur Swaraswati Hasna Wahidaturrasyidah Anshori Muhammad Hisjam Pringgo Widyo Laksono Retno Wulan Damayanti Wahyudi Sutopo Wakhid Ahmad Jauhari Yosua Natalianto