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All Journal Jurnal Ilmiah Teknik Industri PERFORMA : Media Ilmiah Teknik Industri Jurnal Pengabdian Masyarakat dan aplikasi Teknologi
Eko Pujiyanto
Universitas Sebelas Maret
Computer Science & IT Engineering Industrial & Manufacturing Engineering Other

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Design of The Proposed Improvement to OVO’s Electronic Money Payment Services in Grab Online Transportation Services Dinnur Swaraswati; Eko Pujiyanto; Muhammad Hisjam
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9035

Abstract

The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system. As an electronic payment instrument, OVO cooperates with one of the online-based transportation services, Grab. However, the success of a company can be seen from the quality of service in meeting the satisfaction of the community or customers. The success of the company in providing quality services can be determined by the Service Quality (Servqual) approach, that is a method used to measure service quality from the attributes of each dimension, so that a gap value will be obtained that is the difference between consumers' perceptions of services that has been received in the hope that will be received. The objective to be achieved is to propose a design in the form of alternative solutions for the priority of improving the quality of electronic money OVO services in Grab applications. Data were collected through a questionnaire using non-probability sampling techniques with a total sample of 140 respondents. The study found the main problems, namely in the dimensions of compensation, responsiveness, and Privacy/Security.
Designing The Improvement of SPAM UNS Water Dispenser Service Quality Yosua Natalianto; Eko Pujiyanto; Wahyudi Sutopo
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9413

Abstract

SPAM (Sistem Pengolahan Air Minum or Drinking Water Treatment System) UNS was established in 2015 to meet the drinking water needs of the UNS academic community by providing 129 dispensers and water tap machines spread across buildings at UNS. A survey conducted by UNS students in 2017 showed that 54 % of students were not sure of the quality of UNS SPAM water. So the service quality questionnaire was distributed to 160 UNS students randomly and it was found that only 3 % of respondents stated that they used SPAM UNS water dispenser very often. Processing results shown the highest gap value is in the reliability dimension, with CTS namely cleanliness and flow of water. From the survey regarding the cleanliness and flow of the water carried out the DPMO value of the process was 332,589 (1, 930 sigma) . Recommendations for improvement are in the form of several SOPs to improve the cleanliness and quality of SPAM UNS water dispenser services.
Perancangan Perangkat Pembelajaran Internet of Things (IoT) dan Pengenalan Robotika Kepada Siswa Sekolah Menengah di Surakarta Sekitarnya Pringgo Widyo Laksono; Retno Wulan Damayanti; Cucuk Nur Rosyidi; Eko Pujiyanto; Wakhid Ahmad Jauhari; Anindya Rachma Dwicahyani
Jurnal Pengabdian Masyarakat dan aplikasi Teknologi (Adipati) Vol 2, No 2 (2023)
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pemahaman dan keterampilan pada siswa sekolah menengah mengenai Internet of Things (IoT) dan teknologi robotika adalah hal yang penting untuk menjawab tantangan global. Melalui pengenalan IoT dan robotika, siswa mendapatkan kesempatan untuk merancang, membangun, dan memprogram perangkat IoT dan robot secara langsung. Tujuan program ini adalah untuk memperkenalkan siswa pada konsep dan penerapan teknologi serta membantu mereka mengembangkan keterampilan yang relevan untuk dunia kerja abad ke-21. Siswa diharapkan dapat meningkatkan pemahaman mereka tentang IoT dan robotika, sehingga mereka lebih siap menghadapi tuntutan dunia kerja yang semakin berkembang di era revolusi industri 4.0. Selain itu, mitra industri yang terlibat dalam program ini, CV Enuma Technology, akan mendapatkan manfaat dalam mengembangkan produk media pembelajaran yang dapat dikomersilikilkan di pasar secara lebih luas. Melalui program ini, mitra industri dapat meningkatkan kualitas produk yang dibutuhkan oleh konsumen serta meningkatkan daya saing di pasar teknologi yang terus berkembang.
Perancangan Mesin Sortir dan Optimasi Proses Sortir Biji Kopi dengan Metode Taguchi dan Grey Relational Analysis Shafry Yusuf Al Juni; Eko Pujiyanto; Roni Zakaria Raung; Muhammad Hisjam
Performa: Media Ilmiah Teknik Industri Vol 23, No 1 (2024): Performa: Media Ilmiah Teknik Industri
Publisher : Industrial Engineering, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.23.1.84221

Abstract

Komoditas biji kopi harus memenuhi kriteria SNI 01-2907-2008. Kriteria utama kualitas biji kopi adalah ukuran biji kopi dan kadar kotoran. Untuk memenuhi standar tersebut, mesin sortasi telah dirancang untuk menyortir biji kopi sesuai dengan kelasnya. Pengembangan mesin sortasi dilakukan untuk meningkatkan kualitas biji kopi secara bersamaan, yaitu menyortir biji kopi dan mengurangi kotoran biji kopi, sehingga hasil sortasi biji kopi memenuhi kriteria SNI 01-2907-2008. Proses penyortiran biji kopi dilakukan dengan menggunakan ayakan (screen) yang dikocok dan dikombinasikan dengan arah angin dan kekuatan angin yang sesuai. Respon yang diukur adalah biji kopi yang cacat dan proporsi kotoran yang berhasil dipisahkan. Faktor-faktor yang diteliti adalah kecepatan putaran motor, kecepatan blower, dan sudut ayakan. Optimasi multi respon secara simultan dilakukan dengan menggunakan metode Taguchi dan Gray Relational Analysis. Hasil pengaturan level optimal adalah kecepatan motor 800 rpm, kecepatan blower 800 rpm, dan sudut ayakan 15°.   
Co-Authors Anindya Rachma Dwicahyani Cucuk Nur Rosyidi Dinnur Swaraswati Muhammad Hisjam Muhammad Hisjam Pringgo Widyo Laksono Retno Wulan Damayanti Roni Zakaria Raung Shafry Yusuf Al Juni Wahyudi Sutopo Wakhid Ahmad Jauhari Yosua Natalianto