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All Journal Jurnal Infra International Journal of Supply Chain Management
Stanley Utomo Lesmono
Program Studi Teknik Informatika
Computer Science & IT Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Perencanaan Enterprise Architecture pada Perusahaan Personal Care PT X Lesmono, Stanley Utomo; Setiawan, Alexander; Gunawan, Ibnu
Jurnal Infra Vol 3, No 1 (2015)
Publisher : Jurnal Infra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

PT X is a company engaged in manufacturing personal care products. The company has used production information system to support their business process. A fraction of the business processes in PT X still has information system that is recorded manually. In this thesis, analysis and design of enterprise architecture for creating information systems to support the company’s business process uses the framework of enterprise architecture planning. The first step begins with analyzing the business model and business strategy. The second step is observing the condition of information technology in company right now, what problems that have to be faced and the need of information technology in the future. The last step is designing data architecture, application architecture and technology architecture that is accordance with purpose, business strategy and business process in company. The results of the data architecture design are data entities and information sub-systems that exist in the company. The design of application architecture is application list. As for the technology architecture design using Client / Server Architecture, Message Bus and Service Oriented Architecture Pattern.
THE EFFECT OF SWITCHING COST AND PRODUCT RETURN MANAGEMENT ON REPURCHASE INTENT: A CASE STUDY IN THE B2B DISTRIBUTION CHANNEL CONTEXT IN INDONESIA Lesmono, Stanley Utomo; Santoso, Thomas; Wijaya, Serli; Jie, Ferry
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (555.23 KB)

Abstract

Business-to-Business (B2B) market normally deals with fewer customers; thus it creates a close relationship between customers and sellers. This relationship must be managed in a way so that it can encourage customer willingness to purchase again. As such, switching cost risk will become less as the customers keep buying from the same channel. At the same time, good return management system also plays an important role for stimulating re-purchase intent in addition to other factors such as customer satisfaction and customer value. This study aimed to analyse the effect of switching cost and product return management on re-purchase intent with customer satisfaction and customer value playing as moderating variables. Company A, a wholesaler that operates in the construction building material business in East Java was selected as the case study object for examining the relationships among the measured concepts. The survey was completed in three cities in which 200 retail stores of Company Aâ??s customers are located The result showed that switching cost and product return management both had a significant effect on retailersâ?? re-purchase intent. Meanwhile, customer value as a moderating variable did not have a significant effect on how switching cost and product return management affecting re-purchase intent. In addition, customer satisfaction had a significant effect on how switching cost influencing re-purchase intent.
Co-Authors Alexander Setiawan Ferry Jie, Ferry Ibnu Gunawan Serli Wijaya Thomas Santoso