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All Journal Trikonomika: Jurnal Ekonomi Jurnal Hospitality dan Manajemen Jasa Agora International Journal of Supply Chain Management Petra International journal of Business Studies (IJBS) Jurnal Manajemen dan Pemasaran Jasa
Thomas Santoso
Faculty of Economics, Petra Christian University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Transportation

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GAYA HIDUP MINUM KOPI KONSUMEN DI THE COFFEE BEAN & TEA LEAF PLASA TUNJUNGAN SURABAYA suisa, Kelvianto; febrilia, veronica; santoso, thomas
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Abstract

Penelitian ini bertujuan untuk mengetahui gaya hidup minum kopi konsumen di The Coffee Bean & Tea Leaf Plasa Tunjungan Surabaya. Penelitian ini menggunakan analisis deskriptif kuantitatif terhadap 100 responden sebagai sampel. Berdasarkan hasil penelitian menunjukkan bahwa gaya hidup minum kopi konsumen di The Coffee Bean & Tea Leaf Plasa Tunjungan Surabaya didominasi oleh responden berjenis kelamin laki-laki, berusia 21-30 tahun, mempunyai pendidikan terakhir diploma/S1, berprofesi sebagai wiraswasta, responden dengan rata-rata berkunjung dalam sebulan adalah 2 kali, melakukan pengeluaran rata-rata Rp 2.500.000,- hingga Rp 3.999.999,- dalam sebulan, dan responden berkunjung di The Coffee Bean & Tea Leaf Plasa Tunjungan III dengan teman dan terdapat kecenderungan didominasi oleh gaya hidup dan tren, gaya hidup dan citra, gaya hidup dan krisis, dan gaya hidup dan human interest.
NALISIS PENGARUH KEPUASAN KERJA KARYAWAN TERHADAP KINERJA KARYAWAN MELALUI KOMITMEN ORGANISASIONAL DI KOWLOON PALACE INTERNATIONAL RESTAURANT SURABAYANALISIS PENGARUH KEPUASAN KERJA KARYAWAN TERHADAP KINERJA KARYAWAN MELALUI KOMITMEN ORGANISASIONAL DI KOW Stiven, Frangky; Sutama, Cogito Dino; Santoso, Thomas
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh dari kepuasan kerja karyawan terhadap kinerja karyawan, kepuasan kerja karyawan terhadap komitmen organisasional, dan komitmen organisasional terhadap kinerja karyawan pada Kowloon Palace International Restaurant Surabaya. Teknik analisis data dalam penelitian ini dengan menggunakan Partial Least Square (PLS) dengan proses perhitungan yang dibantu program aplikasi software SmartPLS untuk mengolah data-data kuesioner. Hasil penelitian menunjukkan terdapat pengaruh signifikan antara kepuasan kerja terhadap kinerja karyawan, pengaruh signifikan antara kepuasan kerja terharap komitmen organisasional, pengaruh signifikan antara komitmen organisasional terhadap kinerja karyawan, serta terdapat pengaruh langsung antara kepuasan kerja karyawan terhadap kinerja karyawan melalui komitmen organisasional.
THE EFFECT OF SWITCHING COST AND PRODUCT RETURN MANAGEMENT ON REPURCHASE INTENT: A CASE STUDY IN THE B2B DISTRIBUTION CHANNEL CONTEXT IN INDONESIA Lesmono, Stanley Utomo; Santoso, Thomas; Wijaya, Serli; Jie, Ferry
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Business-to-Business (B2B) market normally deals with fewer customers; thus it creates a close relationship between customers and sellers. This relationship must be managed in a way so that it can encourage customer willingness to purchase again. As such, switching cost risk will become less as the customers keep buying from the same channel. At the same time, good return management system also plays an important role for stimulating re-purchase intent in addition to other factors such as customer satisfaction and customer value. This study aimed to analyse the effect of switching cost and product return management on re-purchase intent with customer satisfaction and customer value playing as moderating variables. Company A, a wholesaler that operates in the construction building material business in East Java was selected as the case study object for examining the relationships among the measured concepts. The survey was completed in three cities in which 200 retail stores of Company Aâ??s customers are located The result showed that switching cost and product return management both had a significant effect on retailersâ?? re-purchase intent. Meanwhile, customer value as a moderating variable did not have a significant effect on how switching cost and product return management affecting re-purchase intent. In addition, customer satisfaction had a significant effect on how switching cost influencing re-purchase intent.
Perceptions of Visitors towards the Implementation of Sustainable Tourism at Kawasan Ekowisata Mangrove Wonorejo, Surabaya Widiawan, Arvin; Santoso, Thomas; Thio, Sienny
Petra International Journal of Business Studies Vol 3 No 1 (2020): JUNE 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.1.9-17

Abstract

The purpose of this study is to determine visitors’ perceptions towards the implementation of sustainable tourism at Kawasan Ekowisata Mangrove Wonorejo (KEMW) as seen from the perspectives of the environmental, economic, as well as social dimensions. The research method used is descriptive quantitative by distributing questionnaires to 101 respondents as KEMW visitors. The study result shows that the implementation of sustainable tourism from the environmental dimension still prioritizes goals that lead to conservation. Sustainable tourism from the economic dimension is directed to provide benefit to the local economy. Whereas from the social dimension, KEMW has given visitors a sense of comfort and security. KEMW management is expected to be able to create more proactive programs, to educate visitors about conservation, and to involve the community to clean up waste in deeper forest areas. Moreover, the management should promote the variety of processed local mangrove products, as well as add facilities that provide easier access for visitors with special needs. Further research can be done by either measuring the level of visitor satisfaction towards the services of KEMW’s employees or identifying the impact of the presence of KEMW on the economic and social characteristics of the local population.
PENGARUH KEMENARIKAN PRODUK DAN SUASANA TOKO TERHADAP MINAT BELI ULANG PADA MINISO DI SURABAYA Catherine, Jennifer Isabella; Santoso, Thomas
Agora Vol 9, No 2 (2021): Agora, Jurnal Mahasiswa Manajemen Bisnis
Publisher : Agora

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Abstract

Minat beli ulang adalah pembelian yang dilakukan berdasarkan pengalaman pembelian yang telah dilakukan pada masa lalu. Adanya minat beli ulang dapat disebabkan oleh kemenarikan produk dan suasana toko. Penelitian ini dilakukan dengan tujuan un­tuk mengetahui adanya pengaruh kemenarikan produk dan suasana toko terhadap minat beli ulang pada Miniso di Surabaya. Jenis penelitian yang digunakan adalah pe­ne­litian kuantitatif dengan sampel sebesar 100 res­pon­den. Pengumpulan data menggunakan angket. Teknik pe­ngo­lahan serta analisis data menggunakan SPSS versi 26. Hasil penelitian menunjukkan bahwa kemenarikan produk dan suasana toko berpengaruh positif dan sig­ni­fi­kan terhadap minat beli ulang.
Mediating effect of creative self-efficacy on the influence of knowledge sharing towards innovative work behavior among millennial knowledge workers Apriadi Cundawan; Nony Kezia Marchyta; Thomas Santoso
Jurnal Manajemen dan Pemasaran Jasa Vol. 14 No. 2 (2021): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (191.726 KB) | DOI: 10.25105/jmpj.v14i2.8873

Abstract

The influx of new workers is starting to be dominated by the millennial generation. This shift provides a demographic advantage for Indonesia as millennial generations are generally aware of the technology. However, to maximize this advantage, the millennial knowledge workers need to have innovative work behavior. The purpose of this study was to examine the effect of knowledge sharing mediated by creative self-efficacy on innovative work behavior among millennial knowledge workers in Surabaya, Indonesia. This research was conducted with a quantitative approach using a questionnaire-based survey involving 145 respondents who were millennial knowledge workers in Surabaya, based on the knowledge worker groups, they were 56 employees, 44 independents, and 45 business operators. This research was analyzed using explanatory research using partial least square. The finding showed that among millennial knowledge workers in Surabaya, knowledge sharing significantly influenced innovative work behavior, meanwhile, creative self-efficacy partially mediated the influence between knowledge sharing and innovative work behavior. However, further examination based on the knowledge worker category showed that creative self-efficacy did not have a mediating effect on the business operator group. 
EMPLOYEE ENGAGEMENT: THE ROLE OF TRANSFORMATIONAL LEADERSHIP, WORK ENVIRONMENT, AND JOB SATISFACTION Sutanto, Eddy; Santoso, Thomas; Halim, Kevin
TRIKONOMIKA Vol 24 No 1 (2025): June Edition
Publisher : Faculty of Economics and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/trikonomika.v24i1.18534

Abstract

This research is crucial for understanding how transformational leadership, a supportive work environment, and job satisfaction collectively enhance employee engagement, an essential factor for driving organizational performance, especially in today’s dynamic and evolving workplace. The study offers practical insights for leaders aiming to foster a more motivated, committed, and high-performing workforce.  It was conducted to see whether transformational leadership and work environment influenced employee engagement with job satisfaction as a mediating variable. The research method was a quantitative study with a purposive sampling technique, with 179 respondents. The data for this research was processed using SmartPLS 3.0. The results showed that transformational leadership and work environment had a positive and significant effect on job satisfaction and employee engagement, job satisfaction had a positive and significant impact on employee engagement, and job satisfaction positively and significantly mediated the effect of transformational leadership and work environment on employee engagement.
Co-Authors Apriadi Cundawan Catherine, Jennifer Isabella Cogito Dino Sutama Ferry Jie, Ferry Frangky Stiven Halim, Kevin Kelvianto suisa Nony Kezia Marchyta Serli Wijaya Sienny Thio Stanley Utomo Lesmono Sutanto, Eddy veronica febrilia Widiawan, Arvin