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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Brilliant International Journal of Management and Tourism
Eka Yudhyani
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Kualitas Pelayanan dan Kepercayaan Konsumen Terhadap Loyalitas Konsumen Melalui Kepuasan Konsumen Sebagai Variabel Intervening pada Jasa Bongkar Muat Petikemas PT Kaltim Kariangau Terminal Bogie Bramanto; Eka Yudhyani; Evi Kurniasari Purwaningrum
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 9 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i9.8856

Abstract

The decreasing process of loading and unloading flow means that port service users must provide extra operations to the company. In addition, this condition also shows that the quality of service and services at PT Kaltim Kariangau Terminal still needs to be improved, because the work achievements in equipment readiness show a decreasing percentage every year. The purpose of this study is to determine the effect of service quality trust on consumer satisfaction, to determine the effect of consumer satisfaction, the effect of service quality and trust on consumer loyalty, to determine the effect of service quality and customer trust on consumer loyalty through consumer satisfaction at PT Kaltim Kariangau Terminal Container Loading and Unloading Services The method used in this study is quantitative research, the analysis tool is Partial Least Square (PLS) with a population of 137 companies represented by their operational staff, so that all research populations will be used as samples. Field Work Research and Library Research). Service quality and consumer trust have a positive and significant effect on consumer satisfaction, consumer satisfaction, service quality and consumer trust have a positive and significant effect on customer loyalty, service quality and consumer trust have a positive and significant effect on customer loyalty through customer satisfaction, trust has a positive and significant effect on customer loyalty through customer satisfaction in container loading and unloading services of PT Kaltim Kariangau Terminal
ANALYSIS OF THE EFFECT OF CAPITAL AND RECEIVABLES ON THE COMPANY'S FINANCIAL PERFORMANCE Nurfitriani; Eka Yudhyani; Rina Masitho Haryadi; Danna Solihin; Catur Kumala Dewi
Brilliant International Journal Of Management And Tourism Vol. 2 No. 3 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i3.745

Abstract

The purpose of writing this journal is to determine the existence of working capital, receivables that are focused on the results of financial performance produced based on financial ratios as a calculation tool in cash turnover, accounts receivable turnover, and inventory turnover which determines how much affects the results of financial performance to obtain company profitability so that the company has the finances to obtain company assets with Asset turnover (ROA). This journal research method is carried out using quantitative methods using descriptive research. The population in this analysis is a financial statement to determine the feasibility of financial performance in a company. The research sample is the entire population or what is often referred to as a saturated sample. The method used in collecting this data is to use literature study research and related research results. The results of previous research show that capital and receivables have a significant effect on the financial performance of how a company can manage capital and receivables as a source of company income in carrying out company activities, and financial statements are carried out using financial ratio calculation tools as a form of improvement and if the output in the financial statements can meet the company's obligations to pay the passiva of the company's assets that determine the size and The company's small profitability so that it can be a transparent decision making on the feasibility of financial performance in a company.
Co-Authors Bogie Bramanto Catur Kumala Dewi Danna Solihin Danna Solihin Desi Caprianti Eddy Soegiarto Evi Kurniasari Purwaningrum Nurfitriani Purwaningrum, Evi Kurniasari Rina Masitho Haryadi