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All Journal Nomosleca Widya Komunika: Jurnal Komunikasi Pendidikan
Amida Windari Fitria
Universitas padjadjaran
Education Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences

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MODEL KOMUNIKASI PELAYANAN PUBLIK AKADEMIK DI SLB NEGERI A KOTA BANDUNG Amida Windari Fitria; Hanny Hafiar; Centurion C. Priyatna
Jurnal Nomosleca Vol 5, No 2 (2019): Oktober 2019
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/nomosleca.v5i2.3442

Abstract

Abstract Public service is one of the activities that must be carried out by the institution properly. Every institution, including schools, has internal and external publics that need to be served. One of the external publics for SLBN A in Bandung City is the academic public who conducts research, service, and teaching practice for SLB teacher candidates. The intensity of academic public visits is quite high, so excellent public service communication is needed. The purpose of this study was to determine the communication model of academic public service in SLB Negeri A Bandung City. The method used is exploratory case study, with a single case. Data collected by interview, observation and literacy tracking. The informants were chosen purposively consisting of management at the school, teachers, students, parents of students, alumni, and also the academic public itself. The results show that: communicators or parties providing services to the academic public are Administrative, Public Relations, School Principals, RD Coordinators and Teachers. The message conveyed is about the communication procedures in academic public services which have seven stages. The media used are face-to-face communication (formal and informal) and media communication (Whatsapp, Telephone, Correspondence and Disposition). The communicant is an academic public including students, lecturers, researchers and observers who carry out the PPL / PPG / PKL program, final research (thesis, thesis and dissertation), non-final research (grants and projects). Academic public feedback is carried out by providing research reports to SLBN A Bandung. Keywords: communication model, public service, academic public, SLBN A Bandung.DOI: https://doi.org/10.26905/nomosleca.v5i2.3442
Kendala dalam pelayanan lembaga kepada publik akademik di SLB Negeri A Kota Bandung Amida Windari Fitria; Hanny Hafiar; Centurion C Priyatna
Widya Komunika Vol 9 No 2 (2019): Jurnal Komunikasi dan Pendidikan - WIDYA KOMUNIKA
Publisher : Jurusan Ilmu Komunikasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (10.393 KB) | DOI: 10.20884/1.wk.2019.9.2.2226

Abstract

Sekolah Luar Biasa Negeri A (SLBN A) Kota Bandung, merupakan salah satu lembaga pendidikankhusus bagi siswa dengan hambatan penglihatan. Terdapat banyak publik akademis yangmelakukan berbagai aktivitas di lembaga ini, meliputi: penelitian, pengabdian maupun programPPL, PKL, dan PPG. Tingginya kualitas kegiatan yang dilakukan oleh publik akademismenimbulkan kendala tersendiri yang dihadapi pihak sekolah. Oleh karena itu penelitian iniberupaya untuk memetakan kendala yang dihadapi dalam pelayanan publik akademik oleh SLBNA Kota Bandung. Penelitian ini dilakukan dengan menggunakan pendekatan kualitatif denganjenis metode studi kasus. Teknik pengumpulan data dilakukan dengan cara wawancara, observasidan studi literatur. Adapun key informan dipilih dengan menggunakan teknik purposif. Hasilnyamenunjukkan bahwa kendala yang dihadapi pada komunikasi dalam pelayanan publik akademikterdiri dari: kendala pengaturan waktu; Pengadaan dan pensosialisasian materi;Pengkoordinasian; Pengkondisian Situasi. Oleh karena itu diharapkan lembaga dapat mulaimembuat panduan pelayanan teknis berupa pedoman pengenalan ketunanetraan yang dapatdipelajari publik akademis sebelum memulai aktivitasnya di lingkungan lembaga. Selain itu perlupula dirumuskan tentang tata tertib aktivitas di lingkungan SLBN A Kota Bandung, sebagaipanduan yang dapat dijadikan patokan oleh publik akademis dalam melakukan aktivitasnya agartidak menimbulkan masalah baru.
Co-Authors Centurion Chandratama Priyatna Hanny Hafiar