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All Journal Jurnal Ilmu Sosial dan Ilmu Politik Jurnal Ilmu Sosial dan Ilmu Politik JURNAL ILMU BUDAYA Systemic: Information System and Informatics Journal Progresif: Jurnal Ilmiah Komputer Jurnal Teknologi Dan Sistem Informasi Bisnis JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Malcom: Indonesian Journal of Machine Learning and Computer Science
Lambang Trijono
Universitas Gadjah Mada
Arts Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Progresif: Jurnal Ilmiah Komputer

 1 
Pengukuran Kinerja Sistem E-Learning UNITOMO Menggunakan Framework ITIL V4 Zisti Shinta Maharrani; Lambang Probo Sumirat; Yudi Kristyawan
Progresif: Jurnal Ilmiah Komputer Vol 20, No 1: Februari 2024
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/progresif.v20i1.1811

Abstract

The E-Learning System of Dr. Soetomo University in Surabaya provides academic services for hybrid learning, also known as E-Learning. This system has been running for a long time and has received many complaints from users, such as server downtime during exams, repeated material uploads, and service management issues. To support operational and incident management, an evaluation is needed to ensure the system runs smoothly and to determine the optimal quality of service. This study focuses on the ITIL V4 framework tailored to the needs and conditions by utilizing practices such as Incident Management, Monitoring and Event Management, Service Continuity Management, Service Desk Management, and Service Request Management. An analysis is conducted by distributing questionnaires to directly involved users, including lecturers, students, heads of study programs, and academic affairs sub-department heads. Based on the calculation results, the maturity level of the Unitomo E-Learning System is still at level 3 (Defined) with a score of 3.37. Recommendations include improving documentation, standardizing the assessment of system service quality, and providing good user training and support to enhance performance.Keywords: E-Learning; Information Technology Infrastructure Library V4 Framework; Service Evaluation AbstrakSistem E-Learning Universitas Dr. Soetomo Surabaya memiliki pelayanan akademik untuk pembelajaran hybrid atau disebut E-Learning. Sistem ini telah berjalan lama dan banyak keluhan yang diterima pengguna seperti permasalahan server down saat ujian, upload materi berulang, dan manajemen layanan. Untuk mendukung operasional sekaligus pengelolaan insiden layanan IT diperlukan evaluasi yang bertujuan memastikan sistem berjalan baik dan mengetahui kualitas layanan berjalan optimal. Dalam penelitian ini berfokus pada framework ITIL V4 menyesuiakan kebutuhan dan kondisi dengan menggunakan praktik Incident Management, Monitoring and Event Management, Service Continuity Management, Service Desk Managament, dan Service Request Management. Analisa dilakukan dengan menyebarkan kuesioner kepada pengguna yang terlibat langsung dalam pengguna, yaitu Dosen, Mahasiswa, Kaprodi dan Kasubbag TU Akademik. Berdasarkan hasil perhitungan maturity level sistem E-Learning Unitomo masih berada di level 3 (Defined) dengan nilai 3.37. Rekomendasi yang dapat diberikan berupa peningkatan pendokumentasian, standarisasi penilaian kualitas layanan sistem, serta penyediaan pelatihan dan dukungan pengguna yang baik untuk meningkatkan kinerja.Kata kunci: E-Learning; Framework Infrastructure Technology Information Library V4; Evaluasi Layanan
Rancang Bangun Sistem Informasi Pengenalan Kebudayaan Kabupaten Nagekeo Berbasis Web Angi, Charles; Sumirat, Lambang Probo; Santoso, Budi
Progresif: Jurnal Ilmiah Komputer Vol 21, No 1: Februari 2025
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/progresif.v21i1.2588

Abstract

The E'tu tradition, a customary boxing ritual in Nagekeo Regency, holds high cultural value but is gradually being forgotten due to the lack of digital documentation. This scarcity creates difficulties in accessing information about its history, meaning, and ritual procession, particularly for the younger generation and outsiders. This study aims to develop a web-based information system to introduce and preserve the E'tu ritual. The method employed is the Waterfall model, which encompasses requirements analysis, system design, implementation, testing, and system maintenance. Development is carried out using the Laravel framework with PHP as the programming language and MySQL as the database for structured data storage. Test results indicate that the system can effectively present historical information, meanings, processions, and visual documentation of the E'tu ritual in an easily accessible manner. Consequently, this platform supports the preservation of local culture while facilitating the dissemination of accurate information to both the younger generation and tourists, serving as a strategic step in promoting the cultural heritage of Nagekeo Regency in the digital era.Keywords: Information System; E'tu Ritual; Culture; Web; Laravel AbstrakTradisi E'tu, tinju adat di Kabupaten Nagekeo, memiliki nilai budaya tinggi namun mulai terlupakan karena minimnya dokumentasi digital. Hal ini menyebabkan kesulitan akses informasi mengenai sejarah, makna, dan prosesi ritual, terutama bagi generasi muda dan masyarakat luar. Penelitian ini bertujuan mengembangkan sistem informasi berbasis web untuk memperkenalkan dan melestarikan ritual E'tu. Metode yang digunakan adalah model Waterfall yang meliputi analisis kebutuhan, perancangan, implementasi, pengujian, dan pemeliharaan sistem. Pengembangan dilakukan dengan framework Laravel menggunakan bahasa PHP dan basis data MySQL untuk penyimpanan data secara terstruktur. Hasil pengujian menunjukkan bahwa sistem mampu menyajikan informasi sejarah, makna, prosesi, dan dokumentasi visual ritual E'tu dengan mudah diakses oleh masyarakat. Dengan demikian, platform ini mendukung pelestarian budaya lokal sekaligus memudahkan penyampaian informasi yang akurat kepada generasi muda dan wisatawan, serta menjadi langkah strategis promosi warisan budaya Kabupaten Nagekeo di era digital.Kata Kunci: Sistem Informasi; Ritual E'tu; Kebudayaan; Web; Laravel
Co-Authors Angi, Charles Budi Santoso DWI CAHYONO Dwi Riyono, Ady Fajar Firmansyah, Moh. Azriel Gilang Cahyono Hidayat, Rachmad Noer Krido Eko cahyono KRISTIAWAN KRISTIAWAN Litafira Syahadiyanti Santosa, Gabriel Adven Dwi Zisti Shinta Maharrani