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All Journal Elkom: Jurnal Elektronika dan Komputer Jurnal Informatika Dan Tekonologi Komputer (JITEK) Jurnal Informatika Dan Tekonologi Komputer
Neilin Nikhlis
Universitas Sains dan Teknologi Komputer
Computer Science & IT Control & Systems Engineering Education Other

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ANALISIS TINGKAT KEPUASAN PENGGUNA GOOGLE CLASSROOM DI MASA PANDEMI MENGGUNAKAN TEKNIK EUCS Neilin Nikhlis; Dendy Kurniawan
Jurnal Informatika Dan Tekonologi Komputer (JITEK) Vol. 2 No. 1 (2022): Maret : Jurnal Informatika dan Teknologi Komputer
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.732 KB) | DOI: 10.55606/jitek.v2i1.103

Abstract

Google Classroom merupakan salah satu platform e-learning yang digunakan untuk perkuliahan online di masa pandemi COVID-19 (Coronavirus Disease). Sebagai salah satu platform e-learning yang paling banyak digunakan, maka menarik untuk mengevaluasi kepuasan pengguna Google Classroom untuk tujuan perbaikan di masa depan. Metode yang digunakan dalam penelitian ini adalah End User Computing Satisfaction (EUCS), Penampilan menunjukkan bahwa mereka puas dengan aplikasi Google Classroom, persentase nilai rata-rata yang diperoleh EUCS 75,5%,
ANALISIS PENGARUH KUALITAS LAYANAN WEBSITE TERHADAP LOYALITAS PELANGGAN E-COMMERCE BUKALAPAK Dendy Kurniawan; Neilin Nikhlis
Elkom : Jurnal Elektronika dan Komputer Vol 13 No 2 (2020): Desember: Jurnal Elektronika dan Komputer
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/elkom.v13i2.535

Abstract

E-commerce competition in Indonesia makes e-commerce companies compete to develop strategies to win the competition. Customer loyalty is an important factor to lead in the competition. This research focuses on how much influence website service quality has on customer loyalty. This research is also to find out which website quality factors have the most influence on customer loyalty with customer satisfaction as a mediating factor. The factors that influence e-commerce customer loyalty are analyzed using concepts including the dimensions of service quality consisting of (physical evidence, reliability, responsiveness, assurance, empathy) and Corporate Image as the variable that influences and Customer Satisfaction as the variable that is affected. The sample in this study were 96 respondents. With the sampling method using the purposive sampling method. The results obtained that there is a positive and significant influence between the dimensions of service quality and company image on customer satisfaction. Keywords: E-commerce website, Service Interaction Quality, Customer Satisfaction
ANALISIS PENGARUH KUALITAS LAYANAN WEBSITE TERHADAP LOYALITAS PELANGGAN E-COMMERCE BUKALAPAK Dendy Kurniawan; Neilin Nikhlis
Elkom : Jurnal Elektronika dan Komputer Vol 13 No 2 (2020): Desember: Jurnal Elektronika dan Komputer
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/elkom.v13i2.535

Abstract

E-commerce competition in Indonesia makes e-commerce companies compete to develop strategies to win the competition. Customer loyalty is an important factor to lead in the competition. This research focuses on how much influence website service quality has on customer loyalty. This research is also to find out which website quality factors have the most influence on customer loyalty with customer satisfaction as a mediating factor. The factors that influence e-commerce customer loyalty are analyzed using concepts including the dimensions of service quality consisting of (physical evidence, reliability, responsiveness, assurance, empathy) and Corporate Image as the variable that influences and Customer Satisfaction as the variable that is affected. The sample in this study were 96 respondents. With the sampling method using the purposive sampling method. The results obtained that there is a positive and significant influence between the dimensions of service quality and company image on customer satisfaction. Keywords: E-commerce website, Service Interaction Quality, Customer Satisfaction
ANALISIS TINGKAT KEPUASAN PENGGUNA GOOGLE CLASSROOM DI MASA PANDEMI MENGGUNAKAN TEKNIK EUCS Neilin Nikhlis; Dendy Kurniawan
Jurnal Informatika Dan Tekonologi Komputer (JITEK) Vol. 2 No. 1 (2022): Maret : Jurnal Informatika dan Teknologi Komputer
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jitek.v2i1.103

Abstract

Google Classroom merupakan salah satu platform e-learning yang digunakan untuk perkuliahan online di masa pandemi COVID-19 (Coronavirus Disease). Sebagai salah satu platform e-learning yang paling banyak digunakan, maka menarik untuk mengevaluasi kepuasan pengguna Google Classroom untuk tujuan perbaikan di masa depan. Metode yang digunakan dalam penelitian ini adalah End User Computing Satisfaction (EUCS), Penampilan menunjukkan bahwa mereka puas dengan aplikasi Google Classroom, persentase nilai rata-rata yang diperoleh EUCS 75,5%,
Co-Authors Dendy Kurniawan Dendy Kurniawan