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All Journal JEJARING Cloud Information Aptekmas : Jurnal Pengabdian Kepada Masyarakat
dede Irawan
Universitas Kuningan
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IMPLEMENTASI ELECTRONIC COSTUMER RELATIONSHIP MANAGEMENT (E-CRM) SEBAGAI SISTEM INFORMASI DALAM PENINGKATAN LAYANAN PESERTA DIDIK DI BIMBEL EXPRESS BERBASIS CRM TOUCHING APPLICATION dian lesmana; Fahmi Yusuf; dede Irawan
Cloud Information Vol 4, No 2 (2019): Cloud Information
Publisher : Sistem Informasi Fakultas Ilmu Komputer Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Non-formal education is an every opportunity where there is regular and directed communication outside of school, where a person gets information, knowledge, training or guidance according to his age and life needs with the aim for developing the level of skills, attitudes of participant that is efficient and effective in the family and even the community and country. In Indonesia, education is placed as a must for every Indonesian citizen. However, the current non-formal education is less popular. It can be identified with the number of existing unemployment, this will have a bad impact if it is left unchecked ("Education Observer, Darmaningtyas friday (3/4) Jakarta, kompas.com). This makes most non-formal educational institutions in Indonesia, especially EXPReSS, finds difficulty to get students, therefore the solution that is considered appropriate for this problem is CRM Operations. The purpose of this study is to apply the Customer Relationship Management (CRM) method in the Student Service Information System guided by EXPReSS, where the application of Operational Customer Relationship Management (CRM) is applied to the chat, discount, online registration and academic information functions to facilitate students in obtaining information and satisfying service. So that the relationship between the tutoring and students can be better. This information system is made in web-based, using the PHP programming language and MySQL as its database.
PELATIHAN PENGGUNAAN MEDIA SOSIAL DAN INTERNET SEBAGAI MEDIA PROMOSI PRODUK DESA CIJEMIT Heru Budianto; Aji Permana; Dede Irawan; Adam Nurfauzan Subiyanto; Mita Hanifah Salma
Aptekmas Jurnal Pengabdian pada Masyarakat Vol 5 No 1 (2022): APTEKMAS Volume 5 Nomor 1 2022
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (240.377 KB) | DOI: 10.36257/apts.v5i1.4342

Abstract

Promotion is a support in product marketing and sales. Promotion aims to ensure products are distributed to consumers. Cijemit Village is a village in the Ciniru Kuningan sub-district, West Java, which has village potential both in terms of culinary and tourism produced both individually and in groups. But so far the product is still not widely known due to the limited media promotion and marketing area. So far, people in Cijemit village are familiar with e-commerce sites, social media and others, but their use is still not optimal and limited for entertainment consumption and online shopping with the COD system. The service activities carried out aim to provide knowledge, insight, and knowledge in the form of seminars and training in the use of social media for product promotion so that they can develop. The implementation of this activity includes providing understanding, insight, knowledge and skills in managing promotions using social media in this case Facebook, Instagram and blogs. Based on the results of the analysis and discussion, it was found that there was an increase in knowledge, insight and knowledge in the use of social media as a promotional medium and increasing awareness of the use of social media in improving people's welfare.
Penerapan Customer Relationship Management Analitycal Menggunakan Query analyzer pada penjualan berbasis Online Dede Irawan; Putri Maulin Merdekawati
JEJARING : Jurnal Teknologi dan Manajemen Informatika Vol 7, No 1 (2022)
Publisher : Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/jejaring.v7i1.6746

Abstract

Kehadiran teknologi berbasis komputer diberbagai bidang sangat banyak memberikan kemudahan yang berarti. Sehingga setiap kegiatan yang berhubungan dengan jalannya usaha akan lebih cepat dan tepat. OutVin Store merupakan toko online yang menjual segala jenis fashion wanita yang penjulannya masih melalui aplikasi BBM sehingga pembelian dan penjualan terbatas serta penyimpanan data yang masih manual menuntut untuk dirancang dan dibuatkan toko online berbasis website dan penyimpanan data yang terkomputerisasi. Oleh karena itu diperlukan suatu sistem komputerisasi yang dapat menanggulangi proses penjualan dan pembelian serta penyimpanan data sehingga penjualan dan pembelian bisa mencakup wilayah yang lebih luas serta data lebih aman. Maka digunakan metode customer relationship management yaitu manajemen hubungan pelanggan yang mengatur dan mencari cara bagaimana agar bisa memuaskan konsumen sehingga konsumen lebih luas dan menerapkannya ke website yang bisa membuat proses jual beli lebih luas. Sistem dirancang dengan menggunakan diagam konteks, flowmap, DFD level 0, DFD level 1 dan ERD. Sistem ini mengelola data barang, data jual beli, dan data konsumen. Di dalam sistem, CRM Analitycal diterapkan dalam laporan order, lapoan fashion mana yang paling banyak dibeli, laporan wilayah yang paling banyak melakukan transaksi dan laporan konsumen mana saja yang paling banyak melakukan transaksi. Hasil perancangan diimplementasikan ke dalam bahasa pemrograman PHP dan MySQL. Sistem ini dapat memudahkan konsumen untuk berbelanja barang-barang di OutVin Store serta memudahkan pemiliknya untuk menyimpan dan mengolah data-data yang ada.Kata kunci : Customer Relationship Management, Customer Relationship Management Analatycal Teknologi, Penerapan, Manajemen Hubungan Pelanggan, Sistem Informasi.
Co-Authors Adam Nurfauzan Subiyanto Aji Permana dian lesmana Fahmi Yusuf Heru Budianto Mita Hanifah Salma Putri Maulin Merdekawati