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All Journal Binus Business Review Jurnal Pariwisata Nusantara
Yuliana Yuliana
Bina Nusantara University
Economics, Econometrics & Finance Social Sciences

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Pengaruh Trainee terhadap Kinerja Karyawan di Unit Front Office di Hotel X Ancol Jakarta Yuliana Yuliana
Binus Business Review Vol. 2 No. 1 (2011): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v2i1.1130

Abstract

Front office (FO) is the poster image of a hotel. That is because this part of the first to welcome guests and can be regarded as the image of the hotel. Therefore, the officer who was in the front office should be able to serve guests with the best service so the guest will satisfaction can be realized and the image is formed with a good hotel. The existence of the front office as an image other than the hotel, as well as the information center. Customers only know part of this front office that can provide all the information you need, be it a hotel facilities as well as all information related to guest attractions such as location, schedule a show or concert. Hence, a front office staff should be kept up to date on the information circumstances surrounding the hotel and also the hotel. Officers in the unit front office should be able to well communicate and able to provide the needed of the guest. Because of limited number of employees, the trainees are very instrumental in petrified duties and responsibilities in the front office. Its presence will bring influence to the performance of employees in the front office. 
Exclusive Cultural Event Strategies for Advancing Sustainable Tourism in Bali Ganang Aditiyo Prakoso; Yuliana Yuliana; Victor Bangun Mulia
Jurnal Pariwisata Nusantara (JUWITA) Vol. 5 No. 1 (2026): Jurnal Pariwisata Nusantara
Publisher : PROGRAM STUDI PARIWISATA SYARAH, FAKULTAS EKONOMI DAN BISNIS ISLAM, UNIVERSITAS ISLAM NEGERI MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/juwita.v5i1.15415

Abstract

Purpose: This research aims to analyze strategies for developing exclusive cultural events to support sustainable tourism in Bali by focusing on cultural preservation, community involvement, and quality visitor experiences rather than increasing tourist numbers alone. Method: This study uses a qualitative case study approach. Data were collected through in-depth interviews with five experts in event management and tourism. The data were then analyzed using the SWOT framework to identify strengths, weaknesses, opportunities, and threats related to the implementation of exclusive cultural events in Bali. Result: The findings show that Bali has strong advantages, such as authentic cultural heritage, a well-known destination image, and institutional support. Opportunities also come from the growing global demand for quality tourism and collaboration across sectors. However, challenges remain, including limited human resource capacity, lack of technological innovation, and the continued dominance of mass tourism trends. Contribution: This research contributes to event management and tourism studies by showing that curated, immersive, and community-based cultural events can become an effective strategy for sustainable tourism development. The findings can help policymakers, tourism stakeholders, and event organizers design tourism programs that protect culture, strengthen local communities, and improve destination sustainability.
Co-Authors Prakoso, Ganang Aditiyo Victor Bangun Mulia