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All Journal Jurnal MD Binus Business Review JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Journal of Leadership in Organizations Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Prosiding Seminar Nasional Program Pengabdian Masyarakat MANAGER: Journal of Management and Administration Science INJECT Interdisciplinary Journal of Communication
Meika Kurnia Puji Rahayu
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Social Sciences Other

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ORGANIZATIONAL CULTURE DYNAMICS DURING CRISIS: KEY ENABLERS AND BARRIERS IN HOSPITAL CONTEXT Meika Kurnia Puji Rahayu
MANAGER: Journal of Management and Administration Science Vol. 4 No. 3 (2026): MANAGER: Journal of Management and Administration Science, April 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v4i3.1450

Abstract

This qualitative study aims to ascertain employees' comprehension of the new organizational culture and the facilitating and obstructive variables in its implementation within a hospital in Indonesia.  The research background indicates that there was a need to shift the foundational principles and assumptions guiding organizational operations from innovation and competition to safety and resilience as a result of the catastrophe that transpired.  This study examines two research questions: (1) To what extent do employees understand the company culture?  (2) What are the facilitating and obstructive variables in the changing of organizational culture?  The research design employs qualitative phenomenology using a case study approach.  The data gathering methods employed in this study included (1) semi-structured interviews, (2) unstructured observations, and (3) documentation.  Data analysis encompasses data reduction, data presentation, and data verification (formulating conclusions).  The study's results reveal that certain staff remain uninformed about the new organizational culture within the institution.  In addition, a contributing aspect to the implementation of organizational culture is the crisis (pandemic) itself.  Elevated anxiety, augmented workload, inadequate communication, and absence of norms hinder the establishment of organizational culture.  This study's findings suggest two recommendations, (1) there is a necessity for enhanced socialization of the new organizational culture, encompassing all work units, (2) the hospital must develop instruments, such standard operating procedures, posters, and organizational culture manuals, to aid in the internalization and execution of the new organizational culture.
Co-Authors Awang Dirgantara Putra Chinyabuuma Bengibabuya Esther Dian Azmawati Heriyadi Heriyadi Heru Kurnianto Tjahjono Isthofaina Astuty Laela Niswatin Septi Ani Qurdiana Suko Rina Adibatunabillah