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All Journal Binus Business Review ComTech: Computer, Mathematics and Engineering Applications
Maria Grace Herlina
Bina Nusantara University
Computer Science & IT Economics, Econometrics & Finance Engineering Mathematics

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Strengthening Service Performance in Indonesian Public Sector Aninda Rahmasari; Maria Grace Herlina; Dicky Hida Syahchari
Binus Business Review Vol. 13 No. 1 (2022): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v13i1.7946

Abstract

Quality service has become increasingly important in the public sector. Government services and their quality requirements are developing in response to changes in customers’ needs and expectations. The primary objective of the research was to strengthen public sector performance. It used a sustainable service view by examining professional public service as a mediating variable of service-oriented competence, socio-emotional ability, and workplace spirituality on sustainable service performance in Indonesia. A structured questionnaire was sent to public sector employees using a non-probability sampling method with convenience sampling. The Structural Equation Modeling (SEM) was used to test the research hypotheses using the SmartPLS version 3.2.9. After assessing the measurement model, the results show that service-oriented competence, socio-emotional ability, and workplace spirituality affect sustainable service performance significantly. Furthermore, the professional public service strengthens the relationship of service-oriented competence, socio-emotional ability, and workplace spirituality on sustainable service performance. It also implies a novel result by demonstrating that professional public service can mediate service-oriented competence, socio-emotional ability, and workplace spirituality toward sustainable service performance. Although hard skills are essential for knowledge of service-oriented competence, the research findings show that soft skills, particularly socio-emotional ability, will assure the public sector’s sustainable service performance. Therefore, soft skill development is very important for enhancing socio-emotional abilities.
Mobile-Based Car Diagnostic Application Using Onboard Diagnostic-II Scanner Karto Iskandar; Alfred Tambayong; Muhammad Rafif Fawwaz Mulya; Steven Cendra Elfanlie; Maria Grace Herlina
ComTech: Computer, Mathematics and Engineering Applications Vol. 14 No. 2 (2023): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v14i2.9138

Abstract

Mobile applications today serve as versatile tools across diverse sectors, enhancing human productivity through specialized software on electronic devices. Implementation of the mobile application can also be applied to vehicles, with inspection and checking functions assisted by the Onboard Diagnostic-II (OBD-II) scanner. The research aimed to develop an integrated mobile application that utilized the OBD-II scanner and Data Acquisition System (DAS) to monitor vehicle health and provide timely service reminders. Vehicle information was taken by the DAS process into a Diagnostic Trouble Code (DTC) from the vehicle itself. The method applied the waterfall model, which consisted of communication, planning, modeling, construction, and evaluation. The problem analysis and requirements gathering for developing the application involves the interview method and Google Forms-generated questionnaires with 101 responses. Then, the research used OBD-II series ELM327 and ELM 327 IC devices for testing. The research results in an application developed for vehicle diagnostics using a recommendation system through notifications that provide vehicle health information and service time reminders to users. This application consists of eight modules, with the main module being able to provide recommendations for vehicle owners. These recommendations are helpful for users to maintain the health of their vehicles regularly. Further research is recommended to enhance the development of the application, aiming to create a more comprehensive user interface.
The Role of Social Capital, Social Media Marketing, and Entrepreneurial Orientation in the Success of Small and Medium Enterprises in the Tourism Industry Dicky Hida Syahchari; Maria Grace Herlina; Azizah Omar
Binus Business Review Vol. 14 No. 3 (2023): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v14i3.10352

Abstract

The rapid growth of tourism sector can positively impact the performance of Small and Medium Enterprises (SMEs) in the tourism industry. However, the performance of tourism SMEs largely depends on how many domestic and international tourists arrive in Indonesia. The research aimed to determine the effect of social capital, social media marketing, and entrepreneurial orientation on the performance of tourism SMEs in Greater Jakarta. These indicators were adapted from several previous researchers. The research applied a quantitative approach. The primary data were obtained through interviews and questionnaires from 116 tourism SMEs. Then, the research analyzed the data using a Likert scale and Partial Least Squares-Structural Equations Model (PLS-SEM). The results support the acceptance of all three hypotheses, indicating that social capital, social media marketing, and entrepreneurial orientation significantly impact the performance of SME tourism. The research suggests substantial implications for tourism businesses and policies in Greater Jakarta. Strengthening social capital is essential for SMEs by requiring networking with business partners, suppliers, and local communities. Similarly, promoting marketing through social networks and investing in content strategies, targeted advertising, and collaboration with influencers are necessary. SMEs must apply an entrepreneurial perspective by encouraging innovation, new opportunities, and adaptation. Last, the government and stakeholders must support programs and policies that stimulate the development of these elements that contribute to the growth and sustainability of the tourism sector in the region.
Co-Authors Alfred Tambayong Aninda Rahmasari Azizah Omar Dicky Hida Syahchari Karto Iskandar Muhammad Rafif Fawwaz Mulya Steven Cendra Elfanlie