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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Idarotuna: Jurnal Manajemen Pendidikan Islam
Puspa Anggraini
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Religion Education Social Sciences Other

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KEPUASAN PELANGGAN YNAG MENGINAP DI HOTEL GRAND CENTRAL PEKANBARU Puspa Anggraini; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research aims to determine customer satisfaction at hotel Grand Central Pekanbaru to the service quality which consists of five dimensions which are tangible, reliability, responsiveness, assurance, and empathy.This study uses Importance Performance Analysis (IPA) or level of interest analysis and performance or customer satisfaction. The population of this study are all customers who have ever come or have used services at the Grand Hotel Pekanbaru. The sample of this research is 100 respondents from hotel guest by the accidental sampling method. Based on the research that has been done, the data processing indicates that respondents to the Grand Central Hotel Pekanbaru obtain excellent results. Where all the average values indicate the level of conformity the reality and expectations of respondents exceeded from 1 or greater than 100%, which is stated with great satisfaction.Keyword: Customer Satisfaction, Service Quality, Tangible, Reliability, Responsiveness, Assurance, Empathy
Manajemen Evaluasi Pembelajaran PAI Berbasis Aplikasi Liveworksheet di SMP Negeri 3 Lembang Puspa Anggraini; Bildan Muhammad Sya'ban
Idarotuna: Jurnal Manajemen Pendidikan Islam Vol. 2, No. 1 (Mei 2025) Idarotuna: Jurnal Manajemen Pendidikan Islam
Publisher : Fakultas Tarbiyah dan Keguruan dan UPT Publikasi Ilmiah (Universitas Islam Bandung)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/idarotuna.v2i1.7195

Abstract

Technological advancements drive innovation in the management of learning evaluation, including in the field of Islamic Religious Education (PAI). One viable approach is the implementation of digital application-based evaluation, exemplified by the use of Liveworksheet, which supports both the efficiency and effectiveness of the evaluation process. This study aims to describe the management of PAI evaluation based on Liveworksheet in an effort to foster a paperless culture at SMP Negeri 3 Lembang. The research employs a qualitative approach with a case study design, utilizing techniques such as observation, interviews, and documentation to obtain comprehensive data. The findings indicate that evaluation management is conducted through meticulous planning, implementation that is integrated with the learning process, and the use of efficient, environmentally friendly digital evaluation methods. Moreover, the Liveworksheet application not only facilitates teachers in conducting evaluations but also encourages students to become more disciplined, responsible, and environmentally conscious, in alignment with Islamic values.
Co-Authors Bildan Muhammad Sya'ban Firdaus Yusrizal