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The Effect of Rates and Service Quality Towards The Customer Satisfaction of PT Pelabuhan Indonesia III (Persero) Banjarmasin Branch Mawan Budiyanto; RR Yulianti Prihatiningrum
Journal of Social Science Vol. 2 No. 5 (2021): Journal of Social Science
Publisher : Syntax Corporation Indonesia

This study aims to analyze the effect of rates (X1), interactions quality (X2), physical environment quality (X3), and outcomes quality (X4) as partially independent variables on the customer satisfaction (Y) as the dependent variable on users of ship guidance services at PT Pelabuhan Indonesia III (Persero) Banjarmasin Branch. Data were collected by distributing questionnaires to 115 respondents. The samples were determined based on the total sampling technique. There were 115 respondents chosen as the samples. The research site was at PT. Pelabuhan Indonesia III (Persero) Banjarmasin Branch. The unit of analysis was all customers at PT. Pelabuhan Indonesia III (Persero) Banjarmasin Branch. Measurement of variables was conducted using the Likert scale technique with a scale of weights from 1 to 5. These were meant to analyze the effect of variable rates (X1), quality of interactions (X2), quality of physical environment (X3), and quality of results (X4) on customer satisfaction (Y) using techniques multiple linear regression statistics. The results showed that the variable rates (X1), interactions quality (X2), physical environment quality (X3), and outcomes quality (X4) has a positive and significant effect on customer satisfaction partially on PT. Indonesian Port III, Banjarmasin Branch. and outcomes quality (X4) partially had a positive and significant effect on customer satisfaction at PT. Indonesian Port III, Banjarmasin Branch. and outcomes quality (X4) partially had a positive and significant effect on customer satisfaction at PT. Indonesian Port III, Banjarmasin Branch.

Penyuluhan Mengenai Kode Produk Kemasan Plastik Bagi Peningkatan Pengetahuan Ibu-Ibu Kelompok Yasinan As Salaam Banjarmasin Rusniati Rusniati; Ahsanul Haq; RR. Yulianti Prihatiningrum; M. Yudy Rachman
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 2 No. 3: Juni-September 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v2i3.2326

Kegiatan pengabdian kepada masyarakat ini dilaksanakan dengan tujuan terbukanya wawasan mereka dan meningkatnya pengetahuan mereka tentang pengetahuan produk kemasan plastic seperti mampu mengenali kode - kode produk kemasan plastic, memahami makna dari kode-kode produk kemasan plastik dan memahami tentang penggunaan yang tepat untuk produk kemasan plastik terutama sebagai wadah makanan dan minuman. Wawasan para peserta kegiatan pengabdian ini menjadi lebih baik, dan membuat para peserta semakin memperhatikan jenis kemasan plastik melalui kode yang tertera pada kemasan yang mereka gunakan. Kegiatan ini turut pula membantu para peserta menentukan produk kemasan plastik yang aman untuk digunakan sekarang atau akan dibeli selanjutnya.

Penyuluhan Mengenai Kode Produk Kemasan Plastik Bagi Peningkatan Pengetahuan Ibu-Ibu Kelompok Yasinan As Salaam Banjarmasin Rusniati Rusniati; Ahsanul Haq; RR. Yulianti Prihatiningrum; M. Yudy Rachman
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 2 No. 3: Juni-September 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v2i3.2326

Kegiatan pengabdian kepada masyarakat ini dilaksanakan dengan tujuan terbukanya wawasan mereka dan meningkatnya pengetahuan mereka tentang pengetahuan produk kemasan plastic seperti mampu mengenali kode - kode produk kemasan plastic, memahami makna dari kode-kode produk kemasan plastik dan memahami tentang penggunaan yang tepat untuk produk kemasan plastik terutama sebagai wadah makanan dan minuman. Wawasan para peserta kegiatan pengabdian ini menjadi lebih baik, dan membuat para peserta semakin memperhatikan jenis kemasan plastik melalui kode yang tertera pada kemasan yang mereka gunakan. Kegiatan ini turut pula membantu para peserta menentukan produk kemasan plastik yang aman untuk digunakan sekarang atau akan dibeli selanjutnya.

PENGARUH TECHNOLOGY READINESS PADA ATTITUDE, SUBJECTIVE NORM, DAN PERCEIVED BEHAVIOR CONTROL DAN PENGARUHNYA PADA NIAT BELI ONLINE Randi, Ahmad Randi Azwar; Prihatiningrum, Raden Roro Yulianti
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 1 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i1.256

The purpose of this study was to examine and analyze the effect of Technology Readiness on Attitude, Subjective Norms, and Perceived Behavior Control and its Effect on Online Purchase Intention. This type of research is included in explanatory research. The population is visitors to Tokopedia through the website or application. Sampling technique with purposive sampling. Data analysis uses partial least square with the help of Smart-PLS 3.0 program. Hypothesis test results are known that technology readiness affects attitude and subjective norm while perceived behavioral control has no effect. Attitude, subjective norm and perceived behavioral control have an influence on purchase intention. The conclusion of this research is Attitude and subjective norm influenced by Technology readiness has an influence on purchase intention and technology readiness has no influence on perceived behavioral control.

Penyuluhan Mengenai Kode Produk Kemasan Plastik Bagi Peningkatan Pengetahuan Ibu-Ibu Kelompok Yasinan As Salaam Banjarmasin Rusniati Rusniati; Ahsanul Haq; RR. Yulianti Prihatiningrum; M. Yudy Rachman
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 2 No. 3: Juni-September 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v2i3.2326

Kegiatan pengabdian kepada masyarakat ini dilaksanakan dengan tujuan terbukanya wawasan mereka dan meningkatnya pengetahuan mereka tentang pengetahuan produk kemasan plastic seperti mampu mengenali kode - kode produk kemasan plastic, memahami makna dari kode-kode produk kemasan plastik dan memahami tentang penggunaan yang tepat untuk produk kemasan plastik terutama sebagai wadah makanan dan minuman. Wawasan para peserta kegiatan pengabdian ini menjadi lebih baik, dan membuat para peserta semakin memperhatikan jenis kemasan plastik melalui kode yang tertera pada kemasan yang mereka gunakan. Kegiatan ini turut pula membantu para peserta menentukan produk kemasan plastik yang aman untuk digunakan sekarang atau akan dibeli selanjutnya.

ANALISIS EFEKTIVITAS & KONTRIBUSI PAJAK DAERAH TERHADAP PENDAPATAN ASLI DAERAH KOTA BANJARMASIN Rahmiatul, Monica; Prihatiningrum, Raden Roro Yulianti; Rusdayanti Asma
JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN Vol. 3 No. 2 (2022)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jrup.v3i2.50

In connection with this research, this research was carried out to determine the extent of the effectiveness and contribution of local taxes to local original income (PAD) in Banjarmasin City. Secondary data from BPKPAD was used for the 2018-2022 period, showing good effectiveness in 2018-2021, but experiencing a decline in 2022. More appropriate evaluations and strategies need to be developed to achieve optimal effectiveness in collecting regional tax revenues. More appropriate evaluations and strategies need to be developed to achieve optimal effectiveness in collecting regional tax revenues. Despite fluctuations, the overall regional tax contribution is still classified as "Very Good" to the PAD of Banjarmasin City.

Strategi manajemen keuangan UMKM dalam meningkatkan akses pembiayaan dan keberlanjutan ekonomi di Indonesia: Sebuah Narrative Literature Review Nurul Habiburrahmah; Raden Roro Yulianti Prihatiningrum
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.123

This research aims to test the influence of e-Satisfaction, e-Service Quality, e-trust on e-loyalty customer Marketplace Shopee. The approach used in this research is quantitative, with a casual associative research type. The sampling method used nonprobability sampling with the purposive sampling method for 384 users of the Shopee marketplace application. Data collection uses a Google Form questionnaire which is shared via Whatsapp, Instagram and Facebook. Data analysis using SmartPLS 4.0 software. The research results show that e-service quality influences the e-satisfaction of users of the Shopee Marketplace application, e-service quality influences the e-trust of users of the Shopee Marketplace application, e-service quality influences the of e-loyalty Customers of users of the Shopee Marketplace application, , e- Satisfaction has no effect on e-Trust, e-satisfaction has no effect on e-loyalty Customers who use the Shopee Marketplace application, e-trust has no effect on e-loyalty Customers who use the Shopee Marketplace application

Pengaruh Green Trust, Perceived Behavioral Control, and Green Marketing terhadap Green Purchase Intention Gen Z di Banjarmasin pada Lunch Box Tupperware Ramah Lingkungan Nita Damayanti; Raden Roro Yulianti Prihatiningrum
Journal of Management and Business Vol. 1 No. 2 (2025): Journal of Management and Business
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.68105/jomab.v1i2.13

This research was conducted to (1) analyze the influence of green trust on green purchase intention of Tupperware lunch boxes in Banjarmasin, (2) analyze the influence of perceived behavioral control on green purchase intention of Tupperware lunch boxes in Banjarmasin. (3) analyze the influence of green marketing on the green purchase intention of Tupperware lunch boxes in Banjarmasin. This type of research is a quantitative approach. The population in this research is Gen Z in Banjarmasin. The research respondents ware 105 using a purposive samp;ing technique that is gen z in Banjarmasin who know Tupperware lunch box products and were aged 17-24 years. Data obtained using multiple linear regression analysis. The results of this study prove that perceived behavioral control has a positive and significant effect on green purchase intention, the greater the perceived behavioral control, the stronger the consumer's intention to purchase environmentally friendly Tupperware lunch box products. In addition, this study also proves that green marketing has a positive and significant effect on green purchase intention, meaning that green marketing has an important role. Other findings show that there is no effect of green trust on green purchase intention, which shows that there is a decrease in consumer confidence in environmentally friendly Tupperware lunch box products.

Pengaruh Perceived Personalization terhadap Pembelian Impulsif: Peran Mediasi Fear of Missing Out dan Hedonic Motivation pada Konsumen Gen Z Muhammad Azeem Rahman Krisdianto; Laila Refiana Said; Raden Roro Yulianti Prihatiningrum
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 8 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i8.6058

Perkembangan teknologi digital telah mengubah perilaku konsumsi Generasi Z, khususnya dalam aktivitas social commerce berbasis TikTok yang semakin mendorong terjadinya pembelian impulsif. Salah satu fenomena yang berkembang adalah meningkatnya kecenderungan impulsive buying yang dipengaruhi oleh personalisasi konten digital. Penelitian ini menganalisis pengaruh perceived personalization terhadap impulsive buying dengan Fear of Missing Out (FoMO) maupun hedonic motivation sebagai variabel mediasi pada Generasi Z di Kalimantan Selatan. Penelitian ini mengadopsi pendekatan kuantitatif dengan desain kausal dan teknik purposive sampling dengan 153 responden Generasi Z berusia 14–29 tahun yang pernah melakukan pembelian online melalui TikTok. Pengumpulan data dilakukan melalui survei online menggunakan kuesioner maupun dianalisa dengan Structural Equation Modeling–Partial Least Squares (SEM-PLS) menggunakan aplikasi SmartPLS. Hasil penelitian ini membuktikan bahwasanya perceived personalization tidak berpengaruh langsung terhadap impulsive buying. Namun, perceived personalization berpengaruh positif terhadap FoMO dan hedonic motivation. FoMO dan hedonic motivation juga mempunyai pengaruhnya yang positif pada impulsive buying. Secara simultan, FoMO dan hedonic motivation terbukti memediasi pengaruh perceived personalization terhadap impulsive buying. Hal tersebut memberikan indikasi bahwasanya impulsive buying pada Generasi Z lebih banyak dipengaruhinya dari faktor psikologis dibandingkan stimulus langsung dari personalisasi, dengan nilai kontribusi model sebesar 67,0% terhadap variabel impulsive buying, sedangkan sisanya berasal dari model lain di luar penelitian ini.

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