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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Riset Rumpun Agama dan Filsafat
Aulia Permata Sari
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KOMUNIKASI ORGANISASI DALAM PENERAPAN LIMA NILAI BUDAYA KERJA PADA PELAYANAN HAJI DI KANTOR KEMENTERIAN AGAMA KOTA PEKANBARU Aulia Permata Sari; Muhammad Firdaus
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi I Januari - Juni 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Work culture is a philosophy based on the view of life as values that become the nature, habits and driving forces, entrenched in the life of a group of society or organization. In 2015 the work culture has been set by the Ministry of Religious Affairs of the Republic of Indonesia to become one of the guidelines of employees in carrying out their duties and responsibilities in work. Before the five work culture in the Office of the Ministry of Religious Pekanbaru city employees are still less discipline in work after the existence of these five cultural will facilitate employees in running duties and responsibilities as an employee. The purpose of this research is to know the application of the five values of work culture at the Hajj service at the Office of Religious Ministry of Pekanbaru city.Descriptive approach of qualitative method was used in this study. Research subjects are Section Head Hajj and Umrah operations, employees in Section Hajj and Umrah, Hajj Pilgrimage and Candidate Hajj pilgrims and pilgrims taking subject based on purposive methods. The object of research is the application of work culture. In Techniques collecting the data the researcher conducted interviews, observation and documentation.The results of this study indicate that the application of the five values of work culture seen in terms of communication down and up. Integrity, communications by conducting coaching to employees while communication to the problem in the service of Hajj. Professionalism, communication downstairs and providing good examples while communication upwards at the meeting. Innovation, communication below provides guidance and supervision while communication upwards requesting a proposal to superiors. Responsibility of communication down by giving the task of communication up to him giving a monthly job report. Exemplary, communications given the discipline in the form of discipline while communicating the issues of opinion in the service of Hajj. Communication barriers can be divided into two parts: technical barriers and human barriers. Technical barriers such as lack of existing facilities and infrastructure need support from superiors about the problems of facilities and pre-facilities. Human barriers are a factor in the prospective pilgrims and different pilgrims and employees should be responsible for serving pilgrims and pilgrims.
Profesionalisme Tour Leader dalam Pelayanan Jamaah Umrah Studi Pengalaman Magang Mahasiswa UINSU di PT Amar Madani Masyhur Islamic Tour and Travel Muhammad Gilang Ramadhan; Abdul Halim; Ranse Wirani; Aulia Permata Sari; Indita Rinanty Br. Damanik; Sholatiah Sholatiah; Muhammad Arif Fadhilah; Annisa Rahma Aulia
Jurnal Riset Rumpun Agama dan Filsafat Vol. 3 No. 2 (2024): Oktober: Jurnal Riset Rumpun Agama dan Filsafat
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrafi.v3i2.8560

Abstract

This study aims to analyze the internship experience of UINSU students at PT Amar Madani Masyhur Islamic Tour and Travel in the context of professionalism in serving Umrah pilgrims by tour leaders. The analysis focuses on four main aspects: the company’s profile and history, tour leader service management, forms of services provided, and the effectiveness of services in enhancing pilgrims’ satisfaction. Tour leader professionalism plays a crucial role in ensuring a smooth spiritual journey through responsive, structured, and integrity-based assistance. The research employs a qualitative-descriptive method with a field study and participatory observation approach, including interviews, documentation, and service evaluation during the internship program. The findings indicate that PT Amar Madani Masyhur implements a well-organized tour leader management system, covering administrative services, manasik guidance, ritual assistance, as well as accommodation and transportation services that effectively meet pilgrims’ needs. The novelty of this study lies in integrating institutional profile analysis with students’ practical experiences in understanding professional standards of competent, integrity-driven, and service-oriented tour leaders.
Co-Authors Abdul Halim Annisa Rahma Aulia Indita Rinanty Br. Damanik Muhammad Arif Fadhilah Muhammad Firdaus Muhammad Gilang Ramadhan Ranse Wirani Sholatiah Sholatiah