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All Journal Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Jurnal Manajemen Inovasi
Regi Miranda
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN, DAN CITRA MEREK TERHADAP NIAT BELI ULANG JASA TRANSPORTASI P.O SIMPATI STAR DI KOTA BANDA ACEH Regi Miranda; Nurdasila Nurdasila
Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Vol 5, No 2 (2020): Mei
Publisher : Departemen Manajemen

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Abstract

This study aims to measure “the effect of service quality, trust, and brand image on repurchase intentions on P.O Simpati Star transportation services in the city of Banda Aceh” the sample used in this study was the users of P.O Simpati Star transportation services in the city of Banda Aceh, amounting to 180 respondents. Data collection equipment used in this study was a questionnaire. The sampling technique used was purposive sampling. Multiple linear regression is used as a method of analysis to determine the effect of all the variables involved. Based on the results of multiple linear regression analysis, it indicates that service quality, trust, and brand image have a positive effect on repurchase intentions  
PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN, DAN CITRA MEREK TERHADAP NIAT BELI ULANG JASA TRANSPORTASI P.O SIMPATI STAR DI KOTA BANDA ACEH Regi Miranda; Nurdasila Nurdasila
Jurnal Manajemen Inovasi Vol 11, No 1 (2020): Jurnal Manajemen Inovasi: April
Publisher : Departemen Manajemen, Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.381 KB) | DOI: 10.24815/jmi.v11i1.16535

Abstract

This study aims to measure “the effect of service quality, trust, and brand image on repurchase intentions on P.O Simpati Star transportation services in the city of Banda Aceh” the sample used in this study was the users of P.O Simpati Star transportation services in the city of Banda Aceh, amounting to 180 respondents. Data collection equipment used in this study was a questionnaire. The sampling technique used was purposive sampling. Multiple linear regression is used as a method of analysis to determine the effect of all the variables involved. Based on the results of multiple linear regression analysis, it indicates that service quality, trust, and brand image have a positive effect on repurchase intentions
Co-Authors Nurdasila Darsono Nurdasila Nurdasila