Dina Riana
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Chronic Rhinosinusitis Patient with Nasal Polyp Characteristics at Otorhinolaryngology-Head and Neck Surgery Outpatient Clinic, Dr. Hasan Sadikin General Hospital, Bandung Dina Riana; Arif Dermawan; Wijana Wijana; Ongka Muhammad Saifuddin
International Journal of Integrated Health Sciences Vol 4, No 2 (2016)
Publisher : Faculty of Medicine Universitas Padjadjaran

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Abstract

Objective: To evaluate chronic rhinosinusitis (CRS) with nasal polyp (NP) characteristics in patients with routine visits to the Otolaryngology-Head and Neck Surgery outpatient clinic of Dr. Hasan Sadikin General Hospital, Bandung.Methods: This descriptive retrospective cross-sectional study was conducted at the Rhinology-Allergy Outpatient Clinic, Departement of Otolaryngology-Head and Neck Surgery, Dr. Hasan Sadikin General Hospital, Bandung, in the period of January 2014 to December 2014. Data were obtained from medical records and the sampling method used was total sampling. A total of 100 CRS with NP patients were evaluated. Nasal endoscopy examinations were performed. Patients were classified based on age into 10–20 years, 21–31 years, 32–42 years, 43–53 years, and >54 years groups. Results: Chronic rhinosinusitis with NP incidences were mostly found in male patients compared to females. There were several CRS cases with NP risk factors, including smoking and allergy. Conclusions: In the study, CRS with NP patients may possibly have one or more risk factors. Smoking is the major risk factor from CRS with NP after allergy. Keywords: Nasal polyp, nasal endoscopy, rhinosinusitis, risk factor DOI: 10.15850/ijihs.v4n2.834
ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF OUTPATIENT SERVICES IN THE INTERNAL MEDICINE POLYCLINIC OF THE PRABUMULIH GENERAL HOSPITAL Dina Riana; Akhmad Dwi Priyatno; Chairil Zaman; Sutriana Sabrina N; Indra Martiandra
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 10 No. 2 (2025): Cendekia Medika: Jurnal STIKes Al-Ma'arif Baturaja
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v10i2.542

Abstract

Public satisfaction is influenced by healthcare services because it is one of the factors contributing to improving the quality of healthcare services. The results of the public satisfaction survey have fluctuated over the past three years, from 2022 to 2024. In 2022, the SKM score was 81.25 in the first semester and 80.70 in the second semester, in 2023, 81.70 in the first semester and 81.35 in the second semester, and in 2024, 82.425 in the first semester and 85.2 in the second semester. The research method used a cross-sectional approach. The population consisted of outpatients receiving treatment at the internal medicine polyclinic at Prabumulih General Hospital. A purposive sampling technique was used to obtain 88 respondents. The study found no correlation between age, gender, and assurance on patient satisfaction. However, the variables that were correlated with patient satisfaction were education (p-value = 0.021), tangibles (p-value = 0.035), reliability (p-value = 0.008), responsiveness (p-value = 0.001), and empathy (p-value = 0.001). The final multivariate analysis revealed that the dominant variable influencing satisfaction was responsiveness, with a p-value = 0.009 and an Exp(B) value of 22.654. Conclusion: There is a significant correlation between education, tangibles, reliability, responsiveness, and empathy on outpatient satisfaction at Prabumulih City Hospital. Responsiveness was the dominant variable