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All Journal IKEMAS: Jurnal Ilmu Kesehatan Masyarakat Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja
Indra Martiandra
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Health Professions Nursing Public Health

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Faktor-Faktor Yang Berhubungan Dengan Kinerja Petugas Kesehatan Di Puskesmas Gandus Palembang Tahun 2017 Mutmainah, Siti; Amar Muntaha; Indra Martiandra
IKEMAS: Jurnal Ilmu Kesehatan Masyarakat Vol 6 No 1 (2018): Jurnal Kesehatan Masyarakat (IAKMI) Provinsi Sumatera Selatan
Publisher : Pengurus Daerah Ikatan Ahli Kesehatan Masyarakat (IAKMI) Provinsi Sumatera Selatan

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Abstract

Every person who solely aims to improve the healthiness can be considered as the human resources in aspect of Health. All the human resources, which take part in that aspect, carry the performance in one organization, both for the Head and the workers. This study is conducted in order to know the factors that are related to the performance of the health workers at Puskesmas Gandus Palembang 2017. The method of this study is analytical with research design cross sectional. The total of the samples are 35 respondents. Questionnaire is used in the data collection, as this study is a quantitative research. The Univariate, Bivariate, and Multivariate with logistic regression method is used to analyze the data. The result of the analysis by using Univariate shows that the variables of good work experience is about 45.7%, appropriate education 25.7%, teamwork 34.3%, appreciation 57,1%, and good instruction 27.7%. Analysis of Bivariate shows that the variables of work experience, education, and teamwork are not related to the performance. The variable of appreciation have a relation with the performance by having P value of 0.006 and OR value of 9.750, and the variable of instruction have also a relation with the performance by having P-value of 0.011 and OR value of 9.500. Multivariate analysis shows that the variable that is significant and strongly affects the performance is the variable of Appreciation (P ? value = 0.006, OR = 9.750). In conclusion, it is known that Appreciation is the most dominant variable that affects the performance of the Health Workers at PuskesmasGandus Palembang. It is suggested that the Head of the Puskesmas should give more appreciation and instruction so that it can increase the performance of the Health workers there.
ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF OUTPATIENT SERVICES IN THE INTERNAL MEDICINE POLYCLINIC OF THE PRABUMULIH GENERAL HOSPITAL Dina Riana; Akhmad Dwi Priyatno; Chairil Zaman; Sutriana Sabrina N; Indra Martiandra
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 10 No. 2 (2025): Cendekia Medika: Jurnal STIKes Al-Ma'arif Baturaja
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v10i2.542

Abstract

Public satisfaction is influenced by healthcare services because it is one of the factors contributing to improving the quality of healthcare services. The results of the public satisfaction survey have fluctuated over the past three years, from 2022 to 2024. In 2022, the SKM score was 81.25 in the first semester and 80.70 in the second semester, in 2023, 81.70 in the first semester and 81.35 in the second semester, and in 2024, 82.425 in the first semester and 85.2 in the second semester. The research method used a cross-sectional approach. The population consisted of outpatients receiving treatment at the internal medicine polyclinic at Prabumulih General Hospital. A purposive sampling technique was used to obtain 88 respondents. The study found no correlation between age, gender, and assurance on patient satisfaction. However, the variables that were correlated with patient satisfaction were education (p-value = 0.021), tangibles (p-value = 0.035), reliability (p-value = 0.008), responsiveness (p-value = 0.001), and empathy (p-value = 0.001). The final multivariate analysis revealed that the dominant variable influencing satisfaction was responsiveness, with a p-value = 0.009 and an Exp(B) value of 22.654. Conclusion: There is a significant correlation between education, tangibles, reliability, responsiveness, and empathy on outpatient satisfaction at Prabumulih City Hospital. Responsiveness was the dominant variable
Co-Authors A.A. Ketut Agung Cahyawan W Akhmad Dwi Priyatno Amar Muntaha Chairil Zaman Dina Riana Sutriana Sabrina N