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Lailatul Istiqomah Dewi
Jurusan Administrasi Publik
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ANALISIS KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI KABUPATEN TEGAL (DI LIHAT DARI IKM) Lailatul Istiqomah Dewi; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v2i2.2310

Abstract

The test vehicle is a vehicle assigned to address safety issues in the field of publictransport safety concerns for users at both the regional and national level. This study aims toidentify and menganilisis quality of services performed by the Department of Transportation,Communication and Information Tegal regency. Type used is descriptive qualitative, by usingreference measurements on basis of the satisfaction indext KEP MENPAN No.63/7/2003which consists of 14 elements "relevan", "valid" and "reliable". The result of the satisfactionindex calculation for obtaning a yield of 74,08 or in the good category (B). To improve thequality of care testing of motor vehicles so much better, employee testing vehicles in Tegalregency should pay attention to the service user satisfaction by adding facilities andinfrastructure, as well as providing strict sanctions or penalties for employees who absentduring working hours or working days..
ANALISIS KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI KABUPATEN TEGAL (DI LIHAT DARI IKM) Lailatul Istiqomah Dewi; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (49.708 KB) | DOI: 10.14710/jppmr.v2i2.2356

Abstract

The test vehicle is a vehicle assigned to address safety issues in the field of public transport safety concerns for users at both the regional and national level. This study aims to identify and menganilisis quality of services performed by the Department of Transportation, Communication and Information Tegal regency. Type used is descriptive qualitative, by using reference measurements on basis of the satisfaction indext KEP MENPAN No.63/7/2003 which consists of 14 elements "relevan", "valid" and "reliable". The result of the satisfaction index calculation for obtaning a yield of 74,08 or in the good category (B). To improve the quality of care testing of motor vehicles so much better, employee testing vehicles in Tegal regency should pay attention to the service user satisfaction by adding facilities and infrastructure, as well as providing strict sanctions or penalties for employees who absent during working hours or working days
Co-Authors Aloysius Rengga Nina Widowati