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ANALISIS KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KECAMATAN KLARI KABUPATEN KARAWANG Ahmad Kevin Maulana; Endang Larasati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research was compiled to find out and analyze the services quality of population administration at Klari Subdistrict Karawang Regency. This research is a descriptive qualitative research. It means researcher collected the data through interviews, observation, and literature. The data information was taken from the Secretary and staff of Klari Subdistrict In this study, researcher used the dimensions of transparency, responsiveness, assurance, empathy and direct evidence to see the Services Quality of population administration at Klari Subdistrict Karawang Regency. Based on observations and interview , the services quality of population administration at Klari Subdistrict is considered to be good enough .Based on ten indicator of five dimension: tangible , reability , responsiviness , assurance , emphaty, only some indicators are still considered low. disadvantages include , the absence of air conditioning like fan and ac, whos affecting the comfortable of community , and then lack of physical facilities like a bench around the counters and waiting room and lacking discipline of some employees .Overall public services in klari is considered to be good, although there are still some things that needs to be repaired and optimized .

Analisis Kualitas Pelayanan Surat Ijin Mengemudi Kendaraan Motor (SIM C) di Polres Semarang 2016 Mila Diansari; Endang Larasati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Bureaucratic reform in a whole of life caused the good governance from various side. The excellent quality of public services being a piority in public sector to fulfilling society needs. The service has impact on public satisfication to services provision. The procurement service of Driving Lisence of Motorcycle (SIM C) is one of task and function of public services that held by Polres Semarang. The purpose study of this research is to analyze the service quality the procurement of Motorcycle Driving License (SIM C) in Polres Semarang. The writer uses Serive Quality method to measure the quality of SIM C services based on principles of public services that refers to transparency, accountability, conditional, participatory rights equality and The balance of rights and obligations. The result show that service has not run optimally. Thus, it could not satisfy the recipient yet. The lacking of dimension is in participation and conditional aspect. The Service by using technology can facilitate the provision of driving license service to conduct Online Service that has not applied yet in Polres Semarang. According to the result, the research is conducted to revamp the complaints from public.

INOVASI SISTEM INFORMASI TENAGA KESEHATAN (SINAKES) ONLINE PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA SEMARANG Nurul Lutfiana; Endang Larasati
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The government which is responsible for implementing the State is required to improve the quality of public services so that the fulfillment of community needs can run well. One way the government can escalate this quality of public services is by creating an innovation. As an effort to improve public services in the field of licensing of health personnel, DPM-PTSP Semarang established a "SINAKES" Online Innovation. This study utilizes the Innovation Attribute theory of SINAKES Online and the theory of Driving Factors and Obstacles to Innovation in the Public Sector, which owned by Rogers and Albury. The results of this study show that SINAKES Online Innovation has relative advantages, suitabilities, complexities, possibilities to try and simplicities to observe. SINAKES Online Innovation has various driving factors, namely, the desire to change for the better, the availability of facilities and infrastructure, and supportive surroundings. However, there are also several inhibiting factors, such as short-term budgets and planning and excessive dependence on high performers. Therefore, to optimize the implementation of SINAKES Online, we need to specifically allocate budgets for its development and IT development training for employees such as holding workshops.

INOVASI PELAYANAN PUBLIK PADA KANTOR SAMSAT KOTA TEGAL (STUDI KASUS PADA PAJAK KENDARAAN BERMOTOR) Gayuh Sih Suwastiti; Endang Larasati; Sundarso Sundarso; Titik Djumiarti
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In order to reach good governance, a government must constantly initiate an innovation. Tegal One Roof System, in regards to achieving good governance, innovates on motor vehicle tax by applying technology-based assessment through online system. However, there are still a number of people who are lack of information about this facility. Furthermore, there is still network/data center problems, middleman/broker, and unmet qualification of the workers. The aim of this research was to analyze innovation of public service in One Roof System of Tegal. Qualitative-descriptive method is employed to depict actual conditions. Data was collected through observation, interview, and photo-taking. Componential Analysis was comprised of relative advantage, compatibility, complexity, trialability, and observability. The result showed that there are still uninformed civilians regarding this online One Roof System Public Service, network/data center problems, middleman/broker, and unmet qualification and shortage of number of the workers, and data input problem. It is suggested that Tegal One Roof System publish its existence of, do repairment on the network system, hire extra workers, upgrade current workers’ qualification, and hold information technology training to its operator. Government is suggested to adopt Tegal online One Roof System in order to enhance its public service.

ANALISIS PENANGANAN KOMPLAIN DI PT PERUSAHAAN LISTRIK NEGARA (PERSERO) RAYON GOMBONG Aprilia Dian Salsabila; Endang Larasati; Mochammad Mustam
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Complain is a part of service for the custumor when they found unpleasent experience when using the service. Most of the complain that usually stated to PT PLN (Persero) Rayon Gombong is about technical issue. The complain from the custumors usually use for success measurement for PT PLN (Persero) Rayon Gombong in giving service. This research will elaborate and analyse more on how PT PLN (Persero) Rayon Gombong to handle a complain. From research result it showed that PT PLN (Persero) Rayon Gombong had not optimally implement their service in handling a complain. This problem appeared because lack of transparancy in handling complain from PT PLN (Persero) Rayon Gombong to the customors. The other obstacles that appeared were weather and geographically bad location which influenced to the complain handling process. Thus, to handle the problem the recommendation for PT PLN (Persero) Rayon Gombong is to be more transparant to the customer so there will be more complain in the future.

ANALISIS INOVASI AJI ARUM (AKTA JADI ANTAR RUMAH) OLEH DISPENDUKCAPIL KABUPATEN SEMARANG M Chairu Ardani; Endang Larasati
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The application of innovation Aji Arum (Birth Certificate is completed delivered to homes) is one of the government's efforts Semarang district to improve the quality of public services, especially in the service of the birth certificate. The purpose of this research is to Describing the implementation of Aji Arum innovations held by Dispendukcapil Semarang Regency and identify supporting and inhibiting factors that influence the implementation of innovation. The theory that used in this research is attribute of innovation by rogers to identify the implementation of innovation and Fontana's theory identifies supporting factors and inhibiting factors for public service innovation. This research used a qualitative descriptive approach. The data collection techniques are interviews, literature studies and documentation. Based on the research, it is known that the implementation of innovation Aji Arum by Dispendukcapil Semarang regency is good enough. It is known from the research based on indicators in the attributes of innovation that is a relative advantage, compability, complexity, triability and observability. but there are some obstacles found in the implementation of innovation : POS officer is not timely, limited human resources, infrastructure and budget. Recommendations of the author is Dispendukcapil need to coordinate with the POS, recruiting contract staff in certain positions and carry out careful planning and pay attention to the priority to be executed so that the budget can be managed more efficiently and effectively.

PROSES INOVASI PELAYANAN KOMUNITAS DIGITAL PEMERINTAH KOTA SEMARANG “SEMARANG DIGITAL KREATIF (SDK)” DI SEMARANG Ira Rahmawati; Endang Larasati
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The development of digital technology demands the society to be able to compete in facing the digital era. In facing the competition in the digital era, the government of Semarang tries to prepare the youth to be able to think creatively and innovatively. Along with the massive development of communities in Semarang, the government of Semarang is involved in helping the communities to develop their hobbies and talents through a digital community namely “Semarang Digital Kreatif (SDK)”. “Semarang Digital Kreatif (SDK) is an innovation made by the government of Semarang in order to provide a place (co-working space) for communities to channel their hobbies and talents with free and internet-based facilities which include meeting room, start up and private room. The facilities provision is intended to encourage the communities and the youth in order to create a product and to develop entrepreneurship. This research uses descriptive method of qualitative approach. The result of this research can be seen from the innovation process of “Semarang Digital Kreatif (SDK)” digital community service through three aspects: opportunity identification, adoption and implementation. In the innovation process of digital community service, there are factors that facilitate and factors that impede the innovation. Factors that facilitate the innovation of “Semarang Creative Digital (SDK)” digital community service are human resource factor and cultural factor. Meanwhile, factors that impede it are the absent of appreciation, the over-dependence on high performer, the inability to face the risk of a change and administration impediment.

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