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All Journal Jurnal Ilmiah Mahasiswa FEB PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Economics and Business Journal Jurnal Adijaya Multidisiplin Journal of Management and Informatics PESHUM OPTIMA
Firda Meisaroh
Institut Teknologi Nasional Malang
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Journal of Management and Informatics

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THE EFFECT OF E-SERVICE QUALITY ON REPURCHASE INTENTION THROUGH E-TRUST AND E-SATISFACTION (STUDY OF B2B EMOS MARKETPLACE’S USER IN MALANG) Firda Meisaroh; Sudarmiatin Sudarmiatin; Agus Hermawan
Journal of Management and Informatics Vol 1 No 3 (2022): Desember : Journal of management and informatics
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jmi.v1i3.142

Abstract

EMOS Marketplace as one of the business to business (B2B) e-commerce which is in great demand by customers, especially pharmacies, clinics and private hospitals. Along with the development of technology in the industrial era 5.0, where customers become decision makers and can determine for themselves which distributor to choose to buy the pharmaceutical products needed at this time. This research is a quantitative research using a descriptive research design and path analysis techniques. There are consisting of 200 pharmacists that become respondents by using Slovin formula approach. The results of this study indicate that variables E-Service Quality, E-Trust, E-Satisfaction and Repurchase Intention have a positive and significant. Based on the results of this study, suggestions that researchers can convey to EMOS Marketplace to continues improvement include increasing customer security standards, adding a product search feature based on manufacturers and WhatsApp notifications to find out order status. Hopefully EMOS Marketplace always create continuous innovation (continues improvement) in terms of service. So that customers will feel trusted and satisfied with EMOS Marketplace
THE EFFECT OF E-SERVICE QUALITY ON REPURCHASE INTENTION THROUGH E-TRUST AND E-SATISFACTION (STUDY OF B2B EMOS MARKETPLACE’S USER IN MALANG) Firda Meisaroh; Sudarmiatin Sudarmiatin; Agus Hermawan
Journal of Management and Informatics Vol. 1 No. 3 (2022): December : Journal of Management and Informatics
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

EMOS Marketplace as one of the business to business (B2B) e-commerce which is in great demand by customers,especially pharmacies, clinics and private hospitals. Along with the development of technology in the industrialera 5.0, where customers become decision makers and can determine for themselves which distributor to chooseto buy the pharmaceutical products needed at this time. This research is a quantitative research using a descriptiveresearch design and path analysis techniques. There are consisting of 200 pharmacists that become respondentsby using Slovin formula approach. The results of this study indicate that variables E-Service Quality, E-Trust, E-Satisfaction and Repurchase Intention have a positive and significant. Based on the results of this study,suggestions that researchers can convey to EMOS Marketplace to continues improvement include increasingcustomer security standards, adding a product search feature based on manufacturers and WhatsApp notificationsto find out order status. Hopefully EMOS Marketplace always create continuous innovation (continuesimprovement) in terms of service. So that customers will feel trusted and satisfied with EMOS Marketplace.
Co-Authors Abdillah, Rizky Adilla, Nur Agung Winarno Agus Hermawan Agus Hermawan Elduis, Ariafianie Lisma Wanti Reni Rupianti Rizki Chrisulianti Sudarmiatin