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All Journal Nursing News : Jurnal Ilmiah Keperawatan Jurnal Ilmu Kebidanan (Journal of Midwivery Science) Indo-MathEdu Intellectuals Journal Jurnal Ilmu Kebidanan (Journal of Midwivery Science) PEKBIS Sewagati: Jurnal Pengabdian Masyarakat Indonesia Dewantara: Jurnal Pendidikan Sosial Humaniora Jurnal Pendidikan dan Ilmu Sosial Botani: Publikasi Ilmu Tanaman dan Agribisnis
Lastri Lastri
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Agriculture, Biological Sciences & Forestry Arts Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : PEKBIS

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FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN WAJIB PAJAK (STUDI PADA WAJIB PAJAK ORANG PRIBADI KPP PRATAMA TAMPAN PEKANBARU) Lastri Lastri; Vince Ratnawati; Novita Indrawati
PEKBIS Vol 10, No 3 (2018)
Publisher : Program Studi Pendidikan Ekonomi Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (148.083 KB) | DOI: 10.31258/pekbis.10.3.209

Abstract

This study aims to analyze the effect of system quality, information quality, securityand confidentiality on the taxpayer's personal satisfaction of the users of e-filling fortax reporting, and also want to investigate the moderating role of service quality. Thepopulation in this study are all individual taxpayers who use e-filling system as taxreporting in Tax Office Pratama Tampan Pekanbaru. The sampling technique usedaccidental sampling method which resulted sample of 100 respondents. We usedmultiple linear regression and moderated regression analysis for hypothesis testing.The results showed that security and confidentiality did not affect taxpayersatisfaction, while system quality, information quality have significant effect ontaxpayer satisfaction. We also found that the service quality moderates the effect ofquality system, information quality, security and confidentiality on taxpayersatisfaction.
Co-Authors Astuti Eka Christina Uliarta Gultom DzulīŦkar DLH Elviana Elviana Endang Sutedja Erni Erni Kiagus Muhammad Zain Basriwijaya Lenni Marliza Nadzira Putri Syifa Nelmita Nelmita Ngesti W. Utami Novita Indrawati Pri Hastuti Restu S.T Sihombing Ronasari Mahaji Putri Satrio Theophilus Telaumbanua Sindi Claudia Br. Pinayungan Siti Hardiyanti Munthe Tri Anisa Vince Ratnawati Vincentius Mikael Lumbantoruan