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All Journal Jurnal Kesehatan Komunitas Jurnal Keperawatan Abdurrab JURNAL PHOTON Al-Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Jurnal Olahraga dan Kesehatan (Orkes)
Jihan Natassa
Universitas Hang Tuah Pekanbaru
Agriculture, Biological Sciences & Forestry Chemistry Dentistry Health Professions Nursing Physics Public Health Social Sciences Veterinary

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Journal : JURNAL PHOTON

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HUBUNGAN PELAYANAN DOKTER TERHADAP PERSEPSI MUTU PASIEN PESERTA BPJS DI INSTALASI RAWAT JALAN RSUD ARIFIN ACHMAD PEKANBARU TAHUN 2015 Jihan Natassa; Desma Arviana
Sistem Informasi Vol 6 No 02 (2016): Jurnal Photon
Publisher : LPPM Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jp.v6i02.482

Abstract

According to indonesian lawno.44 2009 article 2 about the hospital said that hospitals must remain capableimprove services of better quality to fulfilledhighest degree of health.While according to indonesianlaw no 24 states that in 2011 about BPJS,BPJS aimed to provide certainty for social protection and welfare of all the people .The purpose of this research is to know the relationship of doctor servicesagainst the perception of patient qualityparticipants of BPJS in outpatient installation ArifinAchmad Hospital Pekanbaru 2015. The kind of this research is analytic quantitative research, with a design cross sectional. Research carried out time for the month ofmay-june 2015. Total Sample are 196 peopleswhichisthe participants of BPJS who is visiting out patient installation in ArifinAchmad Hospital Pekanbaru. The sample collection technique is accidental of sampling Analysis that been used is bivariat and univariat. From the results of research shows that there is meaningful relationship between medical doctor skills with perception of patients p value = 0,005 (p<alpha 0,05), The attitude of the doctor with patientsperception p value = 0,000 (p<alpha 0,05), Information dissemination doctor with patientsperceptionp value = 0,004 (p<alpha 0,05),Punctuality of doctorservicesp value = 0,005 (p<alpha 0,05). Can be concluded that there is the relationship between doctor services against the perception of patient quality participants of BPJS in outpatient installation ArifinAchmad Hospital Pekanbaru. Hence it is expected to chairman of hospital management in order to repair and improve quality of service doctor.
HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT TENTARA PEKANBARU Jihan Natassa; - Afrizah
Sistem Informasi Vol 7 No 02 (2017): Jurnal Photon
Publisher : LPPM Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jp.v7i02.512

Abstract

Satisfaction beginning of the acceptance of the patient first came to the patient leaves the hospital (Herlambang, 2016). Four-level military hospital pekanbaru 01.07.04 has a fundamental duty to implement health care outpatient and inpatient, where the value BOR 25,08 %, Initial surveys are known to many complain to the patients so that they are less satisfied. Intention of this research is what is there is relationship quality of care and patient’s satisfactioninpatient unit four level military hospital Pekanbaru 2016. This Research method is analytic quantitative with research desain use transversal crosscut approach (sectional cross) its responder is patients inpatient in the mounth of May until June 2016.This Research Sample counted 87 people patients inpatient. Technique intake ofsample isnon probability sampling. Analysis the used is analysis of univariat bivariate and with test of Chi-Square, measure instrument the used is data processing and questionnaires use computerization. Result of research show there are relation between reability (Value P 0,003,value of OR=4,313), assurance (Value P 0,034, value of OR=2,833),tangibles (Value P 0,006, value of OR=3,882), emphaty (Value P 0,022, value of OR=3,257), responsiveness (Value P 0,003,value of OR=4,308) with patient satisfaction in the inpatient unit four level military hospital Pekanbaru 2016. Suggested to the relevan agencies, namely the military hospital to improve the quality of services provided to inpatient through training to health workers.
Co-Authors - Afrizah Ahmad Satria Efendi, Ahmad Satria Bayu Afdhal Masril Desma Arviana Feby Ihsan Ayu Fiona Syafitri Syafitri Hayana Hayana Ira Rachmathika Nila Puspita Sari Rachman Lubis Raviola Raviola Reynha Ayuningsih Rheyna Ayuningsih Rita Rostandi Sherly Silvia Sri Desfita, Sri Sri Wardani Ummil Munawaroh Wasis Syahwanda Wulan Sari Yeyen Gumayesty