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Luh Made Wijayati
Politeknik Negeri Bali
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ANALISIS KEPUASAN PELANGGAN SPG PRO MELALUI CEI PADA PENANGANAN GROUP EVENT SHERATON BALI KUTA RESORT Ni Ketut Narti; Luh Made Wijayati; I Wayan Putrana; Ni Putu Ika Pratami Sukarsa
Forum Manajemen STIMI Handayani Denpasar Vol 17 No 1 (2019): Jurnal STIMI Vol. 17 No. 1 - 2019
Publisher : Forum Manajemen STIMI Handayani Denpasar

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Abstract

The development of tourism, especially in the MICE sector in Bali is growing rapidly. That’s what makes most hotel business in Bali provide the best service for guests who come with business purpose. As well as Sheraton Bali Kuta Resort that provides special services for handling events and customers who hold events for themselves or others who are referred to as onsite contact. Starwood which is the owner company of Sheraton strengthen the communication with the customer in handling event through loyalty program for someone called as onsite contact this is SPG Pro where this program have interesting advantages for its member. This is an example of how Sheraton Bali Kuta Resort is very concerned about customer satisfaction especially SPG Pro customers. Through a survey of CEI (Customer Experience Index) of Sheraton Bali Kuta Resort, renew the quality of its services so that it matches the expectations of every customer.This study aims to find out how customer satisfaction SPG Pro in handling events at Sheraton Bali Kuta Resort through servei CEI. Of the 90 respondents, researchers used 50 samples that have passed the CEI survey. From result of sample which is processed by CSI analysis technique (Customer Satisfaction Index) it is known that SPG Pro customer is satisfied with amount of satisfaction equal to 77,43% and from 5 dimension of service quality, assurance is dimension which has highest score in relation between expectation and service quality.
FAKTOR KOMPENSASI SUASANA ORGANISASI KEPEMIMPINAN DAN KARAKTERISTIK PEKERJAAN TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. KASMIL KOSMOS BALI Ni Ketut Narti; Ni Wayan Sukartini; Luh Made Wijayati; Anak Agung Raka Sitawati
Forum Manajemen STIMI Handayani Denpasar Vol 11 No 1 (2013): Jurnal STIMI Vol. 11 No. 1 - 2013
Publisher : Forum Manajemen STIMI Handayani Denpasar

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Abstract

This research has three purposes. To know the availability orunavailability of the partial signifi cant infl uence of compensation, organizationalatmosphere, leadership and work characteristic factors toward work satisfactionof PT. Kasmil Kosmos employees. To know the availability or unavailability of asimultaneous signifi cant infl uence of the compensation, organizational atmosphere, leadership and work characteristic factors toward work satisfaction of PT. Kasmil Kosmos employees. To know the most dominant factors toward work satisfactionof PT. Kasmil Kosmos employees. The result of this research is anticipated to beused as a consideration in determining a policy in improving the employees’ worksatisfaction. The hypothesis are submitted in this research. Compensation, organizationalatmosphere, leadership and work characteristic factors that have a partial signifi cantinfl uence toward work satisfaction of PT. Kasmil Kosmos employees. Compensation,organizational atmosphere, leadership and work characteristics factors that have asignifi cant simultaneous infl uence toward work satisfaction of PT. Kasmil Kosmosemployees. Respondents in this research are the entire 256 employees of PT.Kasmil Kosmos. The hypothestical examination is conducted by using the FactorRegression Model analysis technique, with its problem-solving technique whichis by an analysis factor and a multiple linier regression factor. By using SPSS forwindow 15 programme, the result shows that work satisfaction indicators of PT.Kasmil Kosmos employees have a high loading factor over 0.5806 so that all theseindicators can confi rm and represent formation factors including: compensation,organizational atmosphere, leadership and work characteristics factors. Afterhaving been analyzed by applying the multiple linear regression technique, theresult shows that the compensation, organizational atmosphere, leadership andwork characteristic factors have a partial and simultaneous signifi cance to worksatisfaction of PT. Kasmil Kosmos employees. This is shown by R 0.995 The mostdominant infl uencing factor to work satisfaction of PT. Kasmil Kosmos employees isshown by the compensation factor at a value of beta coeffi cient of 0.273The implication of this research result may create a better work satisfaction ofemployees, so that the object of the organization seen from the manpower viewpointcould be realized. The company should remain to observe factors which may create work satisfaction, because by the existence of satisfaction in the work, employeeswill show good performance or quality of work so that employees will be moreproductive.
FAKTOR FINANSIAL DAN NON FINANSIAL MEMPENGARUHI RENTABILITAS PADA LEMBAGA PERKREDITAN DESA (LPD) DI KABUPATEN JEMBRANA PERIODE TAHUN 2011-2013 Ni Ketut Narti; I Wayan Sukarta; Luh Made Wijayati; Ni Ketut Lasmini
Forum Manajemen STIMI Handayani Denpasar Vol 13 No 2 (2015): Jurnal STIMI Vol. 13 No. 2 - 2015
Publisher : Forum Manajemen STIMI Handayani Denpasar

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Abstract

Lembaga Perkreditan Desa (LPD) is a financial institution owned Pakramanin Bali. Formation of Lembaga Perkreditan Desa (LPD) is the government’s effortsto address the economic disparities in urban areas with rural areas, especially inBali. The success of an LPD can not be separated from the LPD’s ability to obtainprofit. Healthy least LPD can be measured by indicators of rentabilitas. rentabilitasof a company is shown by a comparison between profits with the capital to generateprofits. This study aimed to determine the effect of cash flows, the effectiveness ofdebt management, loan to deposit ratio, the number of customers and the locationof the rentabilitas of the LPD in Jembrana Regency period in 2011-2013 eithersimultaneously or partially. Data analysis techniques used in this research is multiplelinear regression analysis technique analysis results Ŷ =0,026 + 0,001 X + 0,532X2+ 0,672 X3 + 0,005 X4 - 0,083 X. F test analysis results indicate that the variablerate cash flows, the effectiveness of debt management, loan to deposit ratio, thenumber of customers and locations simultaneously influence on rentabilitas in theLPD in Jembrana Regency period 2011-2013. T test showed that the effectiveness ofdebt management (3,207) and loan to deposit ratio (17,101) is significant positiveeffect on rentabilitas while the level of cash turnover(0,792), the number of customers(0,229) and location (-1,669)did not show any significant effect on rentabilitas, buthas a positive direction in accordance with the hypothesized.
FAKTOR KOMPENSASI SUASANA ORGANISASI KEPEMIMPINAN DAN KARAKTERISTIK PEKERJAAN TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. KASMIL KOSMOS BALI Ni Ketut Narti; Ni Wayan Sukartini; Luh Made Wijayati; Anak Agung Raka Sitawati
Forum Manajemen Vol 11 No 1 (2013): Jurnal STIMI Vol. 11 No. 1 - 2013
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v11i1.49

Abstract

This research has three purposes. To know the availability orunavailability of the partial signifi cant infl uence of compensation, organizationalatmosphere, leadership and work characteristic factors toward work satisfactionof PT. Kasmil Kosmos employees. To know the availability or unavailability of asimultaneous signifi cant infl uence of the compensation, organizational atmosphere, leadership and work characteristic factors toward work satisfaction of PT. Kasmil Kosmos employees. To know the most dominant factors toward work satisfactionof PT. Kasmil Kosmos employees. The result of this research is anticipated to beused as a consideration in determining a policy in improving the employees’ worksatisfaction. The hypothesis are submitted in this research. Compensation, organizationalatmosphere, leadership and work characteristic factors that have a partial signifi cantinfl uence toward work satisfaction of PT. Kasmil Kosmos employees. Compensation,organizational atmosphere, leadership and work characteristics factors that have asignifi cant simultaneous infl uence toward work satisfaction of PT. Kasmil Kosmosemployees. Respondents in this research are the entire 256 employees of PT.Kasmil Kosmos. The hypothestical examination is conducted by using the FactorRegression Model analysis technique, with its problem-solving technique whichis by an analysis factor and a multiple linier regression factor. By using SPSS forwindow 15 programme, the result shows that work satisfaction indicators of PT.Kasmil Kosmos employees have a high loading factor over 0.5806 so that all theseindicators can confi rm and represent formation factors including: compensation,organizational atmosphere, leadership and work characteristics factors. Afterhaving been analyzed by applying the multiple linear regression technique, theresult shows that the compensation, organizational atmosphere, leadership andwork characteristic factors have a partial and simultaneous signifi cance to worksatisfaction of PT. Kasmil Kosmos employees. This is shown by R 0.995 The mostdominant infl uencing factor to work satisfaction of PT. Kasmil Kosmos employees isshown by the compensation factor at a value of beta coeffi cient of 0.273The implication of this research result may create a better work satisfaction ofemployees, so that the object of the organization seen from the manpower viewpointcould be realized. The company should remain to observe factors which may create work satisfaction, because by the existence of satisfaction in the work, employeeswill show good performance or quality of work so that employees will be moreproductive.
ANALISIS KEPUASAN PELANGGAN SPG PRO MELALUI CEI PADA PENANGANAN GROUP EVENT SHERATON BALI KUTA RESORT Ni Ketut Narti; Luh Made Wijayati; I Wayan Putrana; Ni Putu Ika Pratami Sukarsa
Forum Manajemen Vol 17 No 1 (2019): Jurnal STIMI Vol. 17 No. 1 - 2019
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v17i1.318

Abstract

The development of tourism, especially in the MICE sector in Bali is growing rapidly. That’s what makes most hotel business in Bali provide the best service for guests who come with business purpose. As well as Sheraton Bali Kuta Resort that provides special services for handling events and customers who hold events for themselves or others who are referred to as onsite contact. Starwood which is the owner company of Sheraton strengthen the communication with the customer in handling event through loyalty program for someone called as onsite contact this is SPG Pro where this program have interesting advantages for its member. This is an example of how Sheraton Bali Kuta Resort is very concerned about customer satisfaction especially SPG Pro customers. Through a survey of CEI (Customer Experience Index) of Sheraton Bali Kuta Resort, renew the quality of its services so that it matches the expectations of every customer.This study aims to find out how customer satisfaction SPG Pro in handling events at Sheraton Bali Kuta Resort through servei CEI. Of the 90 respondents, researchers used 50 samples that have passed the CEI survey. From result of sample which is processed by CSI analysis technique (Customer Satisfaction Index) it is known that SPG Pro customer is satisfied with amount of satisfaction equal to 77,43% and from 5 dimension of service quality, assurance is dimension which has highest score in relation between expectation and service quality.
Co-Authors Anak Agung Raka Sitawati I Wayan Putrana I Wayan Sukarta Ni Ketut Lasmini Ni Ketut Narti Ni Putu Ika Pratami Sukarsa Ni Wayan Sukartini