Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
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This Author published in this journals
All Journal Journal of the Community Development in Asia Asia Pacific Journal of Management and Education
Kia Hui Gan
SENTRAL College Penang
Humanities Education Languange, Linguistic, Communication & Media Other

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A Study on Customer Satisfaction of Telekom Malaysia Broadband Kok Ban Teoh; Kia Hui Gan; Sangar Rishimelan; Munusamy Kavithanjli; Hui Yee Yong; Jie Min Lee; Yen Ying Lim
Asia Pacific Journal of Management and Education (APJME) Vol 5, No 1 (2022): March 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v5i1.1429

Abstract

 This research aims to investigate how price, service quality, and perceived value affect customer satisfaction among consumers of Telekom Malaysia broadband. This quantitative research distributed an online questionnaire to collect data from 271 current or former customers of Telekom Malaysia Broadband. The findings concluded that service quality and perceived value have significant positive relationships with customer satisfaction, whereas price possesses a significant negative relationship with customer satisfaction. The findings contribute to the continuous improvement on customer satisfaction among consumers of Telekom Malaysia broadband and other telecommunication providers by improving price, service quality, and perceived value.
A Study on Unemployment rate of Youth Graduates Student in Malaysia Kia Hui Gan; Kok Ban Teoh; Zong Bin Cheah; Wan Xin Teh; Qing Yee Tan; Ningze Ng; Yi Lin Goh; Kumari Prerna; Snehal Deepak Kanoujiya
Journal of The Community Development in Asia Vol 7, No 2 (2024): May 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i2.2113

Abstract

This study delves into the dynamics of unemployment rate among recent graduates within the first two years post-graduation. By employing Partial Least Square (PLS) as a statistical tool, the research aims to assess both the measurement and structural models, providing valuable insights into the factors influencing unemployment. This research aims to investigate how English proficiency, employability skills and job mismatch affect unemployment rate among youth graduate students in Malaysia. This quantitative research distributed an online questionnaire to collect data from 300 unemployed youth graduate students. The findings implies that English proficiency and job mismatch have significant positive relationship with unemployment rate, whereas employability skills possess a significant negative relationship with unemployment rate. The findings contribute to the continuous improvement on unemployment rate among the youth graduate students of Malaysia by English proficiency, employability skills and job mismatch
Co-Authors Hui Yee Yong Jie Min Lee Kok Ban Teoh Kok Ban Teoh Kumari Prerna Munusamy Kavithanjli Ningze Ng Qing Yee Tan Sangar Rishimelan Snehal Deepak Kanoujiya Wan Xin Teh Yen Ying Lim Yi Lin Goh Zong Bin Cheah