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All Journal Jurnal Ilmiah Universitas Batanghari Jambi SEIKO : Journal of Management & Business Journal of Education, Humaniora and Social Sciences (JEHSS) Management Studies and Entrepreneurship Journal (MSEJ) Journal of Applied Management and Business Administration
Atep - Suhendar
Sekolah Tinggi Ilmu Administrasi Bandung
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Journal : Journal of Applied Management and Business Administration

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The Effect of Digital Service Quality on Public Satisfaction through Perception of Ease of Use Atep Suhendar; Tuti Asmala; Ahmad Johan
Journal of Applied Management and Business Administration Vol. 1 No. 1 (2022): October - December
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.344 KB) | DOI: 10.59223/jamba.v1i1.3

Abstract

The main problem in this study is the existence of public complaints related to licensing services in the city of Bandung, especially at the Bandung City Investment and One Stop Integrated Service (DPMPTSP). The research method used is the explanatory method, which is a method to see the relationship or influence between the independent variable and the dependent variable and is also needed to test the hypotheses presented previously. Analysis in data processing using path analysis (path analysis). The results showed that the better the quality of digital services, the better the perception of ease of use (r = 0.818), the perception of ease of use had a positive effect on public satisfaction (R = 73.8%), and the quality of digital services had a positive effect on public satisfaction (R = 74.5%).
Co-Authors Agung Gumelar Ayu Alfiah Iim Takwim Johan, Ahmad Kurniawati Suteja Learian Safarry MUHAMMAD YUSUF Rizal Nurdian Sahromi Sahromi Tuti Asmala