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All Journal JKP | JURNAL KEPEMIMPINAN PENDIDIKAN
Uswah USWAH
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Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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THE EFFECT OF QUALITY SERVICES AND FACILITIES ON STUDENT SATISFACTION Uswah USWAH; Euis EVICASARI; Tuti SUGIARTI
Journal of Education and Leadership in Education Vol 2 No 2 (2019): JURNAL KEPEMIMPINAN PENDIDIKAN
Publisher : Universitas of Muhammadiyah Prof. DR. HAMKA Jakarta (UHAMKA University)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/jkpuhamka.v2i2.4851

Abstract

In principle, prioritizing stakeholders’ satisfaction is the philosophy of all educational institutions including Sekolah Tinggi Farmasi Muhammadiyah located in Tangerang Banten. Quality services in high education are services that can meet the needs of students and their expectations. Thus, this study aims to determine the effect of service quality (reliability, responsiveness, empathy, guarantee, direct evidence (physical evidence) on the satisfaction of students who use services and facilities. In addition, this study also aims to determine the most influential dimensions of service quality in providing satisfaction to students. The samples were 24 people from all population of 460 students, where the research data was collected through questionnaires. Validity instruments were tested using the construct validity test and reliability instruments were tested using the Cronbach Alpha. SPSS Statistics 24.00 was employed to analyze frequency statistics. Hypothesis results that have been tested on the frequency table are 95% internal evidence evidence (a-5%). The results of the study show that the dimensions of reliability, responsiveness, assurance, empathy, and tangible have a positive effect on student satisfaction.
THE EFFECT OF QUALITY OF ACADEMIC SERVICES AND INFRASTRUCTURE ON STUDENT SATISFACTION AT UHAMKA POSTGRADUATE SCHOOL Uswah USWAH; Hery MULJONO; Musringudin MUSRINGUDIN
Journal of Education and Leadership in Education Vol 5 No 1 (2022): JURNAL KEPEMIMPINAN PENDIDIKAN
Publisher : Universitas of Muhammadiyah Prof. DR. HAMKA Jakarta (UHAMKA University)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/jkpuhamka.v5i1.9233

Abstract

This study aims to examine: 1) the direct effect of academic service quality on student satisfaction, 2) the direct influence of infrastructure on student satisfaction, and 3) the direct influence of academic service quality on infrastructure. This study uses quantitative research methods. The target population was 318 students and the sample of research was 178 respondents. Data collection techniques are interviews and questionnaires. The research data analysis technique used path analysis. Research results prove that: first, the quality of academic services has a direct positive effect on student satisfaction. The value of the coefficient of determination is 0.527, which means that 52.7% of student satisfaction can be explained by the quality of academic services. Second, infrastructure has a direct positive effect on student satisfaction. The coefficient of determination is 0.345, which means that 34.5% of student satisfaction can be explained by infrastructure. Third, the quality of academic service has a direct positive effect on Infrastructure. The coefficient of determination is 0.137, which means that 13.7% of infrastructure can be explained by the quality of academic services.
STUDENT’S PERCEPTIONS TOWARDS THE QUALITY OF LIBRARY SERVICE AT THE COLLEGE OF PHARMACY MUHAMMADIYAH TANGERANG DURING THE PANDEMIC COVID-19 Anim PURWANTO; Uswah USWAH
Journal of Education and Leadership in Education Vol 5 No 1 (2022): JURNAL KEPEMIMPINAN PENDIDIKAN
Publisher : Universitas of Muhammadiyah Prof. DR. HAMKA Jakarta (UHAMKA University)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/jkpuhamka.v5i1.9239

Abstract

The purpose of this study was to determine students' perceptions towards the quality of library service at the College of Pharmacy Muhammadiyah Tangerang during the pandemic Covid-19. The research is a descriptive study with a quantitative approach. Assessment of the LSQA scale is used in this study to assess the quality of library services which include library infrastructure, library collections, library staff and library services. The research sample was 100 students using random sampling technique. The technique of data collection used was questionnaire distribution. While the technique of data analysis used is descriptive statistics with data processing using SPSS version 25. The steps in data analysis techniques are data presentation (table), measurement of central symptoms (mean, median and mode), calculating standard deviation, discussion and drawing conclusions. The results showed that the quality of library services at the College of Pharmacy Muhammadiyah Tangerang was very good with a score of 42%. Students' perceptions of library infrastructure have a score of 53%, library collections and library employees with each score of 44% and are considered very good by students. Meanwhile, students' perceptions of library services were considered good enough by students with a value of 44%. So that library services at the College of Pharmacy Muhammadiyah Tangerang need to be improved through service accuracy, service speed, IT support in the library and students can access information in the library easily.
Co-Authors Anim PURWANTO Euis EVICASARI Hery MULJONO Musringudin, Musringudin Tuti SUGIARTI