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All Journal SAR (Soedirman Accounting Review): Journal of Accounting and Business Praxis : Jurnal Sains, Teknologi, Masyarakat dan Jejaring Performance
Sri Murni Setyawati
Universitas Jenderal Soedirman
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Journal : Performance

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Dampak Integrasi E-Service Quality dan E-Satisfaction pada E-Repurchase Intention Konsumen Aplikasi GO-JEK Kategori GO-RIDE Sri Murni Setyawati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 2 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (594.753 KB) | DOI: 10.20884/1.jp.2019.26.2.1630

Abstract

Penelitian ini akan menguji dampak integrasi kualitas pelayanan elektronik dan e-satisfaction pada e-repurchase intention. Pemodelan struktural digunakan sebagai alat analisis. Penelitian ini menggunakan sampel sebanyak 114 pengguna layanan go-ride di wilayah Purwokerto. Hasil temuan penelitian menyatakan bahwa kualitas layanan elektronik mempunyai dampak positif pada kepuasan dan niat beli elektronik. Studi ini juga mendukung pandangan yang menunjukkan e-satisfaction mempuyai pengaruh positif pada e-repurchase intention. Serta, e-satisfaction sebagai variabel perantara hubungan kualitas pelayanan dan niat beli elektronik.
Integrating Disruptive Innovation, Competitive Advantage, and Business Networking Capability on Small Business Performance in Indonesia Sri Murni Setyawati; Monica Rosiana; Wiwiek Rabiatul Adawiyah
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 1 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2019.26.1.1423

Abstract

This study aimed at explaining the influence of disruptive innovation on business performance with competitive advantage as a mediator and networking capability as moderate. The tool of analysis used was Structural Equation Modelling (SEM). The sample size of this research was 120 owners and/or managers of Small and Medium Enterprises (SMEs) in Purwokerto areas. The result showed that disruptive innovation has a positive effect on both business performance and competitive advantage. The study supported the view that competitive advantage has a positive impact on business performance. Also, competitive advantage act as mediating variable on the relationship between disruptive innovation and business performance. Finally, the last hypothesis stated that networking as moderation variable of disruptive innovation to business performance was supported.
Dampak Integrasi E-Service Quality dan E-Satisfaction pada E-Repurchase Intention Konsumen Aplikasi GO-JEK Kategori GO-RIDE Sri Murni Setyawati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 2 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2019.26.2.1630

Abstract

Penelitian ini akan menguji dampak integrasi kualitas pelayanan elektronik dan e-satisfaction pada e-repurchase intention. Pemodelan struktural digunakan sebagai alat analisis. Penelitian ini menggunakan sampel sebanyak 114 pengguna layanan go-ride di wilayah Purwokerto. Hasil temuan penelitian menyatakan bahwa kualitas layanan elektronik mempunyai dampak positif pada kepuasan dan niat beli elektronik. Studi ini juga mendukung pandangan yang menunjukkan e-satisfaction mempuyai pengaruh positif pada e-repurchase intention. Serta, e-satisfaction sebagai variabel perantara hubungan kualitas pelayanan dan niat beli elektronik.
Co-Authors Hanisa Lail Shafirayana Kurniawan Kurniawan Monica Rosiana Mukhrodin Mukhrodin Siti Zulaikha Wulandari Wita Ramadhanti Wiwiek Rabiatul Adawiyah