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All Journal Jurnal Pariwisata Indonesia Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Journal of Innovative and Creativity
Bartolomeus Herawan Mintardjo
Sekolah Tinggi Pariwisata Sahid Surakarta
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pengolahan Jamu Secang Jahe Sebagai Bahan Pembuatan Sorbet Eden Pratama; Bartolomeus Herawan Mintardjo; Alip Suroto
Jurnal Pariwisata Indonesia Vol 15 No 2 (2020): Jurnal Pariwisata Indonesia
Publisher : Sekolah Tinggi Pariwisata Sahid Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1154.509 KB)

Abstract

The purpose of this study was to determine the role and influence of making techniques and ingredients of ginger herbal medicine for making Sorbet. This type of research is experimantal research. Data in this study were collected by qualitative descriptive research. The data analysis technique used is the triangulation method. The results of this study are (1) sorbet characteristics tend to be rather rough, (2) the content of herbal medicine and ginger as a body warmer, (3) long shelf life, (4) cold sensation is felt when eaten and warm after being swallowed, (5) the special aroma of secang and strong ginger, (6) the resulting color is red like secang wood. In conclusion, this product will be in great demand by the general public with different consumption styles from drinking herbs in general, which are served warm. A refreshing but warm sensation of cold when swallowed as if you were not drinking herbal medicine.
Pengaruh Kualitas Jasa Dan Harga Terhadap Keputusan Pembelian Tiket Angkutan Udara Sriwijaya Air Di Perwakilan Surakarta Bartolomeus Herawan Mintardjo
Jurnal Pariwisata Indonesia Vol 16 No 1 (2021): Jurnal Pariwisata Indonesia
Publisher : Sekolah Tinggi Pariwisata Sahid Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (200.044 KB)

Abstract

The development of airlines that are owned or managed by private parties currently shows a fairly high development, so that the level of competition to get customers is getting more difficult. In line with this, it will be a challenge for the airline industry which is owned by the private sector and the government. One of the strategies adopted by both government and private airline owners in maintaining or increasing the number of customers is by providing quality services. The formulation of the problem in this research is how the effect of service quality is seen from five dimensions: tangibles, reliability, responsiveness, assurance, and empathy on the decision to purchase tickets for Sriwijaya Air flights. While the hypothesis of this research is that service quality has a significant influence on the decision to purchase tickets for Sriwijaya Air flights. This study aims to determine the effect of service quality (tangibles, reliability, responsiveness, assurance, and empathy) partially and simultaneously on customer ticket purchase decisions and to determine the more dominant influence of service quality (tangibles, reliability, responsiveness, assurance, and empathy) on the decision to purchase tickets for Sriwijaya Air flights. The theory used in this research is the theory of marketing management which is related to service quality. The approach used in this research is a survey and the type of research is descriptive quantitative. The research is explanatory. Data collection techniques by interview, circulating a list of questions to a sample of 91 respondents and study documentation. To test the hypothesis, multiple regression is used by performing the T test and the F test.
PENGEMBANGAN WISATA EDUKASI BERKELANJUTAN: STUDI KASUS DI MUSEUM RADYA PUSTAKA Bartolomeus Herawan Mintardjo
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 2 No. 2 (2022): Juni : Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1023.032 KB) | DOI: 10.55606/khatulistiwa.v2i2.423

Abstract

Radyapustaka Museum is oldest museum and popular destination for educational tourism. But there are various obstacles so that in the implementation, educational tourism in Radyapustaka Museum has not been optimal so that need for the development of sustainable educational tourism model that can benefit both the visitors of the museum and the museum. Methods in this study using qualitative methods. Qualitative methods are used to obtain data based on factual conditions that occur, field observations, interviews and literature studies. The results in this study resulted in a new model for sustainable education in the Museum of Radyapustaka which refers to museum education policies, education and sustainable tourism indicators.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada J&T Ekspress Surakarta Bartolomeus Herawan Mintardjo
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.1311

Abstract

J&T Ekspress is a company engaged in freight forwarding services that has been established since 2014, located at, Surakarta.Tjiptono (2007) revealed that service quality is an effort to fulfill consumer needs and desires as well as the accuracy of delivery in meeting consumer expectations. This study aims to analyze the effect of service quality consisting of reliability, assurance, tangibles, empathy, and responsiveness to customer satisfaction at J&T EKSPRESS Surakarta.The research method used is descriptive analysis method and multiple linear regression, using the simultaneous significance test (F-test) and partial test (T-test) and the coefficient of determination (R2) using the Statistical Program of Social Science (SPSS) software version. 22 for Windows. The sampling method is purposive sampling method and the sampling is 80 respondents.Simultaneous test results show that service quality (X) consists of reliability, assurance, physical evidence, empathy, and responsiveness. has a significant effect simultaneously on the customer satisfaction variable with a significance value (P value) of 0.000 <0.05. The partial test results show that only the responsiveness variable has a partial significant effect on the customer satisfaction variable with a significance number (P Value) of 0.002 <0.05.
Pengaruh Kualitas Layanan Customer Service Terhadap Kepuasan Pengunjung Di Solo Safari Tamarin Lintang Arafah; Emmelia Nadira Satiti; Bartolomeus Herawan Mintardjo
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.3520

Abstract

The purpose of this study was to determine the effect of customer service quality on visitor satisfaction at Solo Safari. This study employed descriptive qualitative techniques. Data collection included observation, interviews, and documentation. A random sample of ten Solo Safari visitors was selected and analyzed using data triangulation techniques. The data obtained indicated that customer service quality, including tangibles, reliability, responsiveness, assurance, and empathy, is a key service quality, as evidenced by the satisfaction of visitors who have visited Solo Safari multiple times. The results of this discussion indicate that customer service quality significantly influences visitor satisfaction at Solo Safari. This satisfaction stems not only from the facilities available, but also from the direct interaction between visitors and customer service staff.
Co-Authors Alip Suroto Eden Pratama Emmelia Nadira Satiti Tamarin Lintang Arafah