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All Journal Quantitative Economics and Management Studies Jurnal Manajemen Perbankan Keuangan Nitro JURSIMA International Conference on Islamic Economic
Dhita Pratiwi AR
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Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Social Sciences

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Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk Daga, Rosnaini; Nawir, Fadliyani; Pratiwi, Dhita
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.18 KB) | DOI: 10.35877/454RI.qems359

Abstract

The strategy of improving service quality through the digitalization of services is a strategy that a company uses to develop digital-based services to answer consumers' increasingly digital needs. Likewise, the banking business continues to innovate to improve the quality of its services. The digitization of banking services is one strategy that can answer problems that occur in terms of improving the quality of banking services. PT. Bank Negara Indonesia Central Jakarta has implemented digitalization of services for the last 3 (three) years. It can be seen from the annual report and internal interviews that Bank Negara Indonesia has achieved good performance targets. However, several obstacles are faced in implementing the digitalization strategy for services such as legacy IT systems. This work culture is not yet digital and poor coordination between BNI's internal divisions. Some of these things need to be considered more seriously to achieve PT. Bank Negara Indonesia's vision and mission.
Faktor-faktor yang Mempengaruhi Nasabah Memilih Tabungan Simpedes pada PT. Bank Rakyat Indonesia (Persero), Tbk. Unit Borong Raya : English Dhita Pratiwi AR; Asriyani Fabanyo; Karta Negara Salam; Asmawiyah Asmawiyah; Herenal Daeng Toto
Jurnal Manajemen Perbankan Keuangan Nitro Vol. 5 No. 2 (2022): Juli 2022
Publisher : LP2M IBK Nitro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56858/jmpkn.v5i2.75

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan mengananlisis faktor-faktor yang mempengaruhi nasabah memilih tabungan Simpedes pada PT. Bank Rakyat Indonesia (Persero) Tbk, unit Borong Raya. Jenis penelitian yang dilakukan dalam penelitin ini adalah kuantitatif. Sumber data yang dilakukan penelitian ini yaitu data primer. Populasi dalam penelitian ini adalah seluruh nasabah Simpedes pada PT. Bank Rakyat Indonesia (Persero). Tbk, Unit Borong Raya. Pengambilan data dilakukan secara Purposive Sampling. Kuesioner yang dibagikan sebanyak 100. Metode analisis data yang digunakan dalam penelitian ini yaitu menggunaan teknik analisis faktor dengan bantuan IBM SPSS Statistic 22. Hasil penelitian ini menunjukan bahwa faktor yang mempengaruhi keputusan nasabah memilih tabungan simpedes pada PT. Bank Rakyat Indonesia (Persero). Tbk, Unit Borong Raya yaitu faktor sosial, jaringan tersebar luas, citra bank, pencadangan keperluan mendadak dan program undian. Karena sebab itu, faktor dominan yang mempengaruhi nasabah memili tabungan simpedess pada PT. Bank Rakyat Indonesia (Persero). Tbk, yaitu faktor sosial.
ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI PEGADAIAN DIGITAL SERVICE DI PT. PEGADAIAN UNIT PANAIKANG MAKASSAR Renny Mointi; Nurfadilah Nurfadilah; Madrianah Madrianah; Dhita Pratiwi Ar; Rusli Rusli
JURSIMA (Jurnal Sistem Informasi dan Manajemen) Vol 11 No 1 (2023): Volume 11 Nomor 1 2023
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v11i1.544

Abstract

In the business world, especially banking and non-banking, it has been very advanced, in order to remain on the stage of business competition, these institutions have made many technological innovations in their companies in order to provide the best facilities to customers so that they feel satisfied and remain loyal in the company. Customer satisfaction is one of the most important factors because it involves a person's feelings of pleasure or disappointment that arise after comparing perceptions or impressions of the performance or results of a product and its expectations. This study aims to analyze the level of user satisfaction with the digital service pawnshop application at PT. Pegadaian Unit Panaikang Makassar. The method used is gap analysis using the SPSS V. 20 program. 20. The data was tested with validity and reliability tests using SPSS V.20. The data obtained is valid because the significant value of each statement item is> 0.20, while the resulting data reliability test is> 0.6 with a performance of 0.642, and expectations of 0.691, so the research instrument is declared reliable. The research results obtained by the author show that the user satisfaction of the Pegadaian Digital Service application is very satisfying because> 69.
Interrelation of Zakat Literacy, Social Behavior and Perceived Value on Intention of paying Zakat Dhita Pratiwi Ar; Karta Negara Salam; Ceskakusumadewi B; Muhammad Rizal; Panus Panus
International Conference on Islamic Economic (ICIE) Vol 3 No 1 (2024): April
Publisher : Sekolah Tinggi Ilmu Bahasa Arab Darul Ulum Banyuanyar Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58223/icie.v3i1.341

Abstract

: Through data from Puskas Baznas (2022), measurement results in the Sulawesi Region were found in general, the value of the Zakat Literacy Index in 2020 falls into the literacy level category moderate, namely 65.73 where the value of basic understanding gets a score of 71.30 (literacy level moderate) and the value of advanced understanding of zakat is included in the literacy level category the low is 55.40. It can be concluded that in the Sulawesi Region the level pRespondents' understanding of aspects of basic knowledge falls into the sufficient category baik, but the respondents' understanding of the aspects of zakat management in the institution official zakat is still relatively low. The purpose of this research is to find out whether Zakat literacy affects the intention to give zakat, how does social behavior influence the intention of paying zakar, then to find out the perceived value as a mediating variable affect the intention to tithe. This research is an associative quantitative, with non-technical probability sampling. The object of this research is muzakki with different backgrounds in Makassar which is easy to reach. Respondents were rounded up to 100 people collected through a questionnaire, with an ordinal scale, which is distributed to respondents to determine literacy, social behavior, perceived value and intention of muzakki. Data analysis method used in this study moderation uses SmartPLS by entering all data and tested convergent validity, discriminant validity, and significance test.
Co-Authors Asmawiyah Asmawiyah Asriyani Fabanyo Ceskakusumadewi B Herenal Daeng Toto Karta Negara Salam Karta Negara Salam Madrianah Muhammad Rizal Nawir, Fadliyani Nurfadilah Nurfadilah Panus Panus Renny Mointi Rosnaini Daga Rusli Rusli