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Analisis Model ServqualL Terhadap Kepuasan Pelanggan (Studi Kasus Bangka City Hotel Pangkalpinang) Anggraeni Yunita
Accounthink Vol 3 No 01 (2018)
Publisher : UNSIKA (Universitas Singaperbangsa Karawang)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (628.705 KB) | DOI: 10.35706/acc.v3i01.1211

Abstract

The aim of this research is to analyze whether 5 (five) dimension which is SerQual Model consisting of Tangible, Realibility, Responsiveness, Assurance and Emphaty have an effect on customer satisfaction of case study conducted at Bangka City Hotel Pangkalpinang. This research uses quantitative approach with multiple regression analysis method. In this study the authors use convenience sampling technique in which the way sampling is done by taking anyone who happened to stay at Bangka City Hotel during the study period. Of the 100 respondents selected, only 95 questionnaires can be processed. The results obtained are partially Tangible, Realibility, Responsiveness, and Emphaty variables affect customer satisfaction, except Assurance variable has no effect on customer satisfaction. But simultaneously, all wariabel consisting of Tangible, Realibility, Responsiveness, Assurance and Emphaty affect customer satisfaction. Keywords: ServQual, Tangible, Realibility, Responsiveness, Assurance, Emphaty
Persepsi Mahasiswa Terhadap Praktik Pengungkapan Sukarela dengan Non Profit Organizations Reporting Index di Universitas Bangka Belitung Wenni Anggita; Anggraeni Yunita; Erita Rosalina; Izma Fahria
Accounthink Vol 3 No 02 (2018)
Publisher : UNSIKA (Universitas Singaperbangsa Karawang)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.464 KB) | DOI: 10.35706/acc.v3i02.1484

Abstract

The services provided by nonprofit organizations and their ability to continue providing such services, how managers carry out their responsibilities for the performance of nonprofit organizations. This research aims to analyze the perception of Bangka Belitung University students about the voluntary disclosure practices at Bangka Belitung University by Non Profit Organizations Reporting Index. As one of the Non  Profit Organizations, the collage became one of the entities of interest to be discussed. The research using qualitative approach by distributing quetionnaires. The sample used is 978 faculty of economics students who are familiar with voluntary disclosure.  The result showed that Bangka Belitung University doesn’t use Non Profit Organizations Reporting Index in the report. Students agreed that a non profit organization, the university should be know the informations needed by stakeholders. Of the five indicators mentioned in Non Profit Organizations Reporting Index used in this study, tey agree that financial and non financia information is important to be informed openly.
36 HARI PENGEMBANGAN DESA BARU MENJADI DESA BERWAWASAN LINGKUNGAN DAN SEJAHTERA Christianingrum Christianingrum; Anggraeni Yunita
Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung Vol 3 No 1 (2016): Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/jpu.v3i1.139

Abstract

One of the objectives of the Community Service Program (KKN) is the realization of integration and participation of the University's academic community in studying and solving various community problems, fostering and developing religious and social life in rural areas. In their community service activities, students provide experience in science, technology, art, and religion to provide direction in order to solve problems and overcome them appropriately. In addition, improving facilities and infrastructure is one of the activities carried out and becomes a work program for students. In other words, through the activities of the Real Work Lecture (KKN) activities, students can help the development in an area, improve human resources for both students and the community. human resources both for students and for the community in / / processing natural resources and in the community life sector, especially in the field of tourism. So that it is possible for an the area becomes a Tourism Attraction Object (ODTW) that can improve the welfare of the people around it.
PENINGKATAN PRODUKSI PERTANIAN DENGAN PEMANFAATAN LIMBAH CANGKANG RAJUNGAN MENJADI PUPUK ORGANIK DI PULAU SELIU, KABUPATEN BELITUNG Kurniawan Kurniawan; Anggraeni Yunita; Christianingrum Christianingrum
Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung Vol 4 No 2 (2017): Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/jpu.v4i2.177

Abstract

Produksi rajungan di Kepulauan Bangka Belitung cukup tinggi berbanding lurus dengan limbah yang dihasilkan. Tingginya kandungan hara makro dan mikro serta produksi limbah rajungan di kabupaten Belitung memberikan potensi yang besar untuk dijadikan kompos sebagai nutrisi bagi pertumbuhan dan perkembangan tanaman. Kegiatan ini bertujuan untuk menerapkan teknologi pembuatan pupuk kompos dan pembelajaran bagi masyarakat terkait tahapannya dengan memanfaatkan limbah cangkang rajungan dalam sistem budidaya pertanian. Metode yang digunakan dalam pembuatan kompos rajungan yaitu dengan menerapkan teknologi pembuatan pupuk organik menggunakan mikroba secara anaerob. Kegiatan dalam pembuatan kompos rajungan ini dilaksanakan selama 35 hari. Tempat yang digunakan adalah rumah kompos di Desa Seliu Kecamatan Membalong Kabupaten Belitung Provinsi Kepulauan Bangka Belitung. Parameter yang diamati pada proses pengomposan yaitu parameter fisika dan parameter kimia. Kematangan kompos ditandai dengan warna bahan kompos setelah kompos matang menjadi hitam kecoklatan menyerupai warna tanah, suhu kompos yaitu telah sama dengan suhu air tanah (28 0 C–300C), bau kompostidak lagi menyengat dan pH menjadi netral yaitu 7. Peranan kompos rajungan dalam sistem budidaya pertanian yaitu untuk memberikan nutrisi bagi tanaman dan meningkatkan pertumbuhan vegetatif tanaman. Pupuk yang telah dibuat kemudian dikemas dan dibagikan ke petani, masyarakat dan perangkat Desa P. Seliu Kab. Belitung
DESAIN IKON DESA KAPIT, DESA HUTAN WISATA KELEKAK RIMBA MENAMBAR Anggraeni Yunita; Karmawan Karmawan; Sumar Sumar
Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung Vol 6 No 1 (2019): Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/jpu.v6i1.1426

Abstract

Kuliah Kerja Nyata (KKN) merupakan mata kuliah intra kurikuler yang diselenggarakan oleh akademik di seluruh perguruan tinggi yang wajib diikuti oleh seluruh mahasiswa yang telah memenuhi persyaratan untuk mengambil mata kuliah ini dengan tujuan untuk meningkatan kemampuan serta wawasan mahasiswa sebagai bekal hidup di masyarakat setelah lulus kuliah nanti. Pada dasarnya Kegiatan Kuliah Kerja Nyata (KKN) adalah suatu bentuk dari pendidikan dengan cara memberikan pengalaman empiris kepada mahasiswa untuk hidup ditengah-tengah masyarakat di luar kampus, dan secara langsung megajarkan kepada mahasiswa cara mengidentifikasi masalah-masalah sosial pada masyarakat yang ada disekitarnya. Pariwisata bagi masyarakat Desa Kapit adalah sesuatu hal baru. Namun setelah dibukanya kawasan areal hutan wisata dan bumi perkemahan telah menimbulkan berbagai dinamika bagi masyarakat. Perencanaan ini menggunakan metode survey terhadap setiap warga yang ada di Desa Kapit dilakukan dengan penilaian subjektif masyarakat, dengan bertujuan untuk pengambilan data dan analisis sifatsifat yang khas dari Desa Kapit. Teknik pengumpulan data melalui pengamatan (observasi) dan wawancara. Data yang diperoleh dan dikumpulkan dilapangan kemudian dianalisis untuk pembuatan ikon. Pembuatan ikon ini lebih mengarah kepada makna simbolis dari segala potensi-potensi dan juga karakteristik masyarakat yang ada di Desa Kapit, yang secara langsung akan dikembangkan kedepannya. Dengan dibuatnya perencanaan desain pembuatan ikon Desa Kapit ini, bertujuan untuk lebih mengangkat identitas dari Desa Kapit. Sekaligus menjembatani visi dan misi desa dalam proses pengembangannya menuju desa yang lebih maju kedepannya.
Easy-Apply Laporan Keuangan Berbasis Android For Free: UMKM Melek Digital Muhammad Qomaruddin Ridwan; Anggraeni Yunita; Fitri Ramdhani Harahap
Abdimas Universal Vol. 6 No. 2 (2024): Oktober (In Press)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v6i2.511

Abstract

This community service activity aims to work up MSME in record and prepare financial reports using an Android-based application. This activity is based on the fact that MSME have made a large economic contribution to the development and economic resilience of society, but they still face many stugles. There are still many MSMEs that have not prepared adequate financial reports, which has an impact on limited access to capital, thereby hampering the development of MSME business capacity. In fact, currently there are many free Android-based applications available to help MSMEs prepare financial reports. MSME players can use this application to record finances and then the application will prepare financial reports automatically. Apart from functioning as a performance measurement tool, financial reports will also increase MSMEs' access to capital. This community service activity was carried out in Sungkap Village, Central Bangka Regency with participants being business actors who are members of the Dharma Wanita Business Group of Sungkap Village. The result of this activity is that business actors in Sungkap Village understand the importance of recording their business finances to measure business performance and increase access to capital from financial institutions.
Faktor-Faktor yang Mempengaruhi Harga Saham Perusahaan Perbankan Wira, Iswiranto; Anggraeni Yunita; Suhaidar
Jurnal Bisnis Mahasiswa Vol 3 No 3 (2023): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.v3i3.123

Abstract

Penelitian ini bertujuan menganalisis faktor-faktor yang berpengaruh terhadap harga saham, yaitu Earning Per Share, Price to Book Value, Dividend Per Share dan Debt to Equity Ratio pada perusahaan perbankan sektor keuangan yang terdaftar di Bursa Efek Indonesia tahun 2015-2022. Berdasarkan pemilihan sampel metode purposive sampling, diperoleh 64 data observasi dan 8 perusahaan perbankan yang menjadi sampel penelitian. Data yang digunakan adalah data sekunder dari laporan keuangan tahunan dengan metode dokumentasi. Analisis data dalam penelitian menggunakan analisis regresi data panel untuk menguji pengaruh dari masing-masing variabel.
Meningkatkan Daya Saing Produk Lokal Desa Rebo Melalui Pendampingan Sertifikat Halal: Pengabdian Christianingrum; Anggraeni Yunita; Jeanne D.N. Manik; Indah Novyanti; Erita Rosalina; Robert Tua Barasa; Tissa Aulia Damayanti; Marissa Pusparini
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.2606

Abstract

Desa Rebo, rich in natural resources and local products, faces challenges in introducing these products to a wider market. One of the main obstacles is the lack of understanding and halal certification for the products produced by the village community. Halal certification is an essential standard that not only guarantees quality but also opens up broader market opportunities, particularly in the global market. Therefore, this community service aims to provide guidance to the residents of Desa Rebo in obtaining halal certification for their local products. The methods used in this activity include training, technical assistance, and consultations provided intensively to the BUMDes management and micro-entrepreneurs in the village. The expected outcome of this activity is an increase in the residents' understanding of the importance of halal certification and the achievement of halal certification for the village's flagship products. This outcome is expected to enhance the competitiveness of local products from Desa Rebo, expand market access, and ultimately improve the economic welfare of the local community. This program is crucial in promoting the village's economic independence through halal-certified and competitive products.