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All Journal Asia-Pacific Management and Business Application Journal of Economic, Bussines and Accounting (COSTING) Journal on Education Ensiklopedia of Journal KOLOKIUM: Jurnal Pendidikan Luar Sekolah Jurnal Informatika Ekonomi Bisnis Emerging Markets : Business and Management Studies Journal Jurnal Manajemen Bisnis Eka Prasetya COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Indonesia Sosial Sains Cerdika: Jurnal Ilmiah Indonesia Jurnal Manajemen Kreatif dan Inovasi J-CEKI
Jerry Heikal
Bakrie University
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Public Health Social Sciences

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Journal : Jurnal Informatika Ekonomi Bisnis

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Analisis Kualitatif Terhadap Kepuasan dan Loyalitas Pelanggan Kedai Kopi Gayo Menggunakan Metode Grounded Theory Maya Seruni Putri; Jerry Heikal
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 1 (March 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v5i1.192

Abstract

This study aims to identify the constructs of customer satisfaction and loyalty at Gayo coffee shops in Takengon, Central Aceh. Researchers use the Grounded Theory method, as a tool for qualitative analysis. Researchers conducted in-depth interviews with Gayo coffee shop customers, at six different coffee shops in Takengon, Central Aceh. The analysis performed included open-coding of the data to identify categories and themes; axial-coding to link categories and themes; and selective-coding to identify core themes. The findings show that service is the main factor that constructs customer satisfaction and social interaction is the main factor that constructs customer loyalty at Gayo coffee shops in Takengon, Central Aceh.
Co-Authors Abhiyoga Deyandra Putra Aditya Rachman Zarkasih Agus Sugiono Ahmad Julian Asti Apriani Dewi Anggini Dewi Lisdayanti Dwi Wuryantadi Dzaki Zakaria Elja Salwa Erwan Hendrawan Fidy Rachman Osthar Haby Kurniawan Hamka Putra Jaya Hamka Putra Jaya Helga Meilany Ika Sukmawati Isfan Ferli Kevry Ramdany Kholil Akhmad Lidya Hamdani Putri Lurinjani Akhsan Lurinjani Akhsan Maya Seruni Putri Meiriza Azwar Michael Muhammad Farhan Muhammad Feyzel Khalfani Putra Ardanesworo Muhammad Iqbal Fajri Nuria Soviatun Nuria Soviatun Nuria Soviatun Pahrul Rojih Raden Maart Adi Waskita Rama Rizqullah Fahrizal Samsul Arifin Sri Mulyaningsih Susan Ratna Salim Tasrika Azwar Vasya Theodora Givianty