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Yan Mahesa Damanik
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Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Materials Science & Nanotechnology

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PENGARUH PENERAPAN ISO 9001:2008 TERHADAP PENINGKATAN KINERJA KERJA KARYAWAN PT. SOFTEX INDONESIA Ade Irpan Sabilah; Hernadewita Hernadewita; Sadiq Ardo Wibowo; Yan Mahesa Damanik; Elva Susanti
JURNAL REKAYASA SISTEM INDUSTRI Vol 4 No 2 (2019): Edisi Mei
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (667.373 KB) | DOI: 10.33884/jrsi.v1i2.1245

Abstract

Quality management system is the ability of an organization to maintain the quality of goods or services that are served. The efforts made by the company are to improve the management system that is prime with ISO 9001: 2008 which is an international requirement for a company's management system. PT Softex Indonesia is the first producer of sanitary napkin made in Indonesia which has obtained ISO 9001: 2008 certificate and applied it in the implementation of production activities. One way to achieve success in maintaining the quality of a product is by improving work performance in order to produce quality products. Based on this, the researchers analyzed the effect of implementing ISO 9001: 2008 on improving employee performance. The data used in this study were obtained from a questionnaire (primary) and several observations and direct interviews with parties related to employee performance. The analysis technique used is simple regression using hypothesis testing, namely F test and t test. Based on the results of the study the magnitude of the influence of the application of ISO 9001: 2008 which directly affects the improvement of employee performance. From this study, R Square value was 0.504, which means that 50.4% of employee performance improvement variables can be explained by its independent variables, namely ISO 9001: 2008, while the remaining 49.3% is explained by other variables outside of this study.
ANALISIS TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN DAN FASILITAS SWALAYAN TOP 100 TEMBESI BATAM Yan Mahesa Damanik
JURNAL REKAYASA SISTEM INDUSTRI Vol 5 No 1 (2019): (November 2019)
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (855.904 KB) | DOI: 10.33884/jrsi.v5i1.1457

Abstract

Batam City is a city located in the Riau Archipelago. Batam City is known as an industrial city, over time at this time Batam city is known as a tourist city and has several tourist attractions one of which is the beach. The beach in the city of Batam is widely used as a vacation spot by residents and tourists visiting the city of Batam. One of the beaches that become the target of visitors is the Mirota beach. Mirota Beach is a beach located in Sijantung Village, Galang Barelang Village, Galang Island, Batam, Riau Islands, Indonesia. To maintain and maintain the number of tourist visits an effort is needed to maintain the quality of service so that tourist satisfaction can be maintained and improved. The purpose of this study is to determine the level of satisfaction of visitors based on five aspects, namely tangible, assurance, empathy, reliability and responsiveness by taking a sample of 130 samples. The results of the study of 130 respondents were for the servqual score, namely the average value of the gab for each dimension on the mirota beach was tangible (-0,553), assurance (-0,529), empathy namely (-0,521), reliability (-0,581) and responsiveness (- 0.585). based on the calculation of servqual scores, the results of gab calculations for the five dimensions are the difference between reality and expectations> -1, which means good, while for quality (Q) each dimension is tangible 0.854, assurance 0.865, empathy is 0.867, reliability 0.852 and responsiveness 0.847. based on the calculation of the value of quality (Q) for the five dimensions that is close to 1 which means good.
PENGUKURAN KEPUASAN PENGUNJUNG DAN PEMETAAN LOKASI WISATA PANTAI DI KOTA BATAM Anggia Arista; Yan Mahesa Damanik
JURNAL REKAYASA SISTEM INDUSTRI Vol 7 No 1 (2021): (November 2021)
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jrsi.v7i1.4542

Abstract

Batam is known as an industrial city, in addition to an industrial city, Batam is also known as a city with beach tourism, some beaches that are often visited by tourists are beaches located in the Barelang area. Coastal tourism needs to be mapped to find out the coastal area. The purpose of this study is to make a mapping of coastal tourist areas that are often visited by tourists using a Geographic Information System based on data on the level of tourist satisfaction with the beach using the servsqual method. based on the results of the study, there are three beaches that are frequently visited by tourists, namely Mirota beach, Melayu beach and Vio-vio beach where based on the level of visitor satisfaction for Mirota beach from the five dimensions using the servsqual method are in the satisfied category, for Malay beach there is one dimension in the dissatisfied category is tangible (-1.005), while for Vio-vio beach there are 2 dimensions in the dissatisfied category, namely tangible (-1.014) and empathic (-1.077). for mapping using a geographic information system where on the map of tourist attractions the coast for the Malay coast is indicated by a red triangle, Mirota beach is indicated by a pink triangle and for Vio-vio beach is indicated by a black triangle. With the mapping of coastal tourism is expected to provide information for tourists in knowing the distribution of coastal areas that are often visited.
Co-Authors Anggia Arista Elva Susanti Hernadewita, Hernadewita Sabilah, Ade Irpan Sadiq Ardo Wibowo