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All Journal JURNAL LENTERA BISNIS EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS)
Metya Lutviani
Politeknik LP3I Jakarta
Economics, Econometrics & Finance Social Sciences

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Journal : JURNAL LENTERA BISNIS

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MODEL PERILAKU PENGGUNA APLIKASI QRIS DAN HUBUNGANNYA TERHADAP IMPULSIVE BUYING Akhwanul Akhmal; Metya Lutviani
JURNAL LENTERA BISNIS Vol. 13 No. 3 (2024): JURNAL LENTERA BISNIS, SEPTEMBER 2024
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v13i3.1207

Abstract

This type of research is quantitative research that assesses the QRIS user behavior model and its relationship with Impulsive Buying. Research was conducted on people who use QRIS in carrying out online and offline transactions. This research uses the UTAUT approach. This research also supports IKU 1 Polytechnic LP3I Jakarta, namely the work readiness of graduates because of. In this study there are 4 independent variables (X) and 2 dependent variables (Y), namely, performance expectancy (X1), effort expectancy (X2), social influence (X3), facilitating conditions (X4), behavioral intention (Y1), Impulsive Buying (Y2) Respondents in this study were LP3I Jakarta polytechnic students who belonged to generation Z with a birth year range of 2002-2006 who used QRIS as many as 100 people. For more accurate results, respondents taken were those who had used QRIS >5x. The results of hypothesis testing in this research prove that performance expectancy has a significant positive effect on user behavior intention. This means that performance expectancy influences behavioral intention that the use of QRIS digital payments is very fast and efficient. Hypothesis testing in this research proves that effort expectancy has a significant positive effect on user behavior intention. This means that effort expectancy influences behavior intention so that those using QRIS digital payments can learn and become more skilled in using the new information system
ANALISIS KEPUASAN PESERTA BPJS KESEHATAN TERHADAP PENGGUNAAN APLIKASI MOBILE JKN Metya Lutviani
JURNAL LENTERA BISNIS Vol. 14 No. 1 (2025): JURNAL LENTERA BISNIS, JANUARI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i1.1438

Abstract

This study discusses the benefits of using the JKN Mobile Application for BPJS Kesehatan participants. The JKN Mobile Application is one of the applications that continues to be developed by BPJS Kesehatan which can be downloaded by smartphone users and functions to assist JKN participants in the administration process or obtain information about the JKN-KIS program. The purpose of this study was to analyze the level of consumer satisfaction with the use of the JKN Mobile application. In this study, the researcher used a qualitative research method with a descriptive approach by interviewing five participants who used the JKN mobile application. The results of the study showed that participants were satisfied with the use of the JKN Mobile Application because with the JKN mobile application, BPJS Kesehatan participants received fast, responsive and reliable service, because this application can be accessed anywhere and anytime. However, there are still several obstacles faced by BPJS participants when they are going to use the JKN mobile application, especially in taking a queue at a specialist polyclinic, because taking a queue at a specialist polyclinic is very difficult due to the limited number of patients served each day so that BPJS participants have difficulty getting a queue number if they want to go to a specialist polyclinic and some elderly patients also have difficulty using the JKN Mobile application because elderly patients do not understand how to use gadgets. It is hoped that in the future there will be a solution provided by BPJS Kesehatan regarding the ease of service in specialist policies so that all people have the right to obtain treatment easily and quickly and for elderly patients can be given assistance for their JKN mobile registration which is assisted by health workers at each health facility.
Co-Authors Akhwanul Akhmal Asmaul Husna Endang Haryati Fahmi Sulaiman Sri Eka Wulandari