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LEADERSHIP DEVELOPMENT, EMPOWERING LEADERSHIP DAN PERAN JOB SATISFACTION SEBAGAI VARIABEL MEDIASI DALAM UPAYA MENINGKATKAN ORGANIZATIONAL COMMITMENT Maria Valeria Roellyanti
Jurnal Manajemen Vol 6 No 1 (2016): JURNAL MANAJEMEN VOL. 6 NO. 1 JUNI 2016
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/jm.v6i1.197

The study was aimed to examine the effect of Leadership Development and Empowering Leadership on the Organizational Commitment, that mediated by Job Satisfaction. Respodent of this study was taken from employees of Disperindagkop of Sleman Regency. This study was conducted considering two factors of Leadership Development, i.e. coaching, training and development and four factors of Empowering Leadership, i.e. enhancing the meaningfulness of work, fostering participation in decision making, expressing confidence in high performance, providing autonomy from bureaucratic constraints. The Structural Equation Modeling (SEM) were used for developing theoretical and analyzing of this study.. Result of this study found that the two factors of Leadership evelopment and four factors of Empowering Leadership effected on Job Satisfaction, and than the correlation between Job Satisfaction and the organizational commitment was founded positive effect. Development policies and programs in Disperindagkop should therefore focus on building Leadership Development and Empowering Leadership to make the hight Job Satisfaction and hight organizational commitment of it’s employees. Keywords: Leadership Development, Empowering Leadership, Job Satisfaction, Organizational Commitment, Structural Equation Modeling.

Pengaruh Reward Terhadap Kinerja Karyawan Maskapai Citilink Indonesia Di Bandar Udara Yogyakarta Internasional Airport Razif Pamungkas; Maria Valeria Roellyanti
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 1 No. 5 (2023): September : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v1i5.141

As part of the system factor, reward (reward) is an important element to create high employee performance. Reward (reward) is one way used to motivate someone to do good and work achievements or performance. This study aims to find out whether the provision of rewards to employees at Citilink companies affects the performance of Citilink employees at Yogyakarta International Airport and how much influence the provision of rewards has on employee performance at Citilink Yogyakarta International Airport. Quantitative research was employed in this study. Questionnaires are sent in order to collect data. All Citilink Indonesia Airlines personnel at Yogyakarta International Airport comprised the population under study, totaling 20, and 20 persons made up the sample because the population was under 100. Data analysis techniques use instrument tests, namely validity tests, and reliability tests, as well as hypothesis tests, namely Simple Linear Regression, T Test, and Determination coefficient test. A significant value for the partial effect of X on Y is 0.008 < 0.05 and with the results of the t table and t value calculated, then 2.955 > 2.10092, it can be concluded that there is an effect of giving rewards on the performance of Citilink Airlines employees at Yogyakarta International Airport. This study found a relationship between the provision of rewards and employee performance. The partial effect of Variable X on Variable Y (0.327 R Square) is 32.7%, with additional factors not included in this research influencing the other portions.

THE INFLUENCE OF SERVICE QUALITY AND TICKET PRICE ON WINGS AIR AIRLINE PASSENGER SATISFACTION AT RAHADI OESMAN KETAPANG AIRPORT Ahmad Mustofa; Maria Valeria Roellyanti
Jurnal Flight Attendant Vol 5 No 1 (2023): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v5i01.902

To implement the Wings Air service concept, currently Wings Air is still consistent with low cost carriers and provides services that comply with standards in every aspect as the basic foundation. This is not necessarily accepted as separate satisfaction by passengers who use this flight service, therefore this study aims to determine whether there is an effect of service quality and in-flight ticket prices provided by Wings Air on passenger satisfaction at Rahadi Oesman Ketapang Airport. The method used in this study is a purposive sampling approach and the research instrument is quantitative. The research tool is a questionnaire to 104 respondents. The test tool used is a partial simultaneous test. The results of this study can be shown with a significant value for each hypothesis, namely H1 6.742> 1.983; H2 3.856>1.983; H3 60.674> 3.09 means that based on the test results, the three hypotheses proposed, namely the relationship between service quality variables and ticket prices on passenger satisfaction variables, can be accepted.

Pengaruh Kualitas Pelayanan Aviation Security Terhadap Kepuasan Penumpang di Bandar Udara Juanda Surabaya Muhamad Eka Putra Utama; Maria Valeria Roellyanti
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Pengaruh Kualitas Pelayanan Aviation Security Terhadap Kepuasan Penumpang di Bandar Udara Juanda Surabaya Muhamad Eka Putra Utama1 Maria Valeria Roellyanti2 Program Studi DIV Manajemen Transportasi Udara, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Kabupaten Bantul, Provinsi Daerah Istimewa Yogyakarta, Indonesia1,2 Email: - Abstrak Pelayanan pada suatu bandar udara tidak terlepas dari sikap yang diberikan oleh setiap petugas, oleh karena itu setiap devisi pada bandar udara harus memberikan pelayanan secara baik dan ramah. Pelayanan yang baik pada divisi bandar udara memberikan dampak pada kualitas pelayanan keamanan dan kepuasan penumpang sebagai pengguna jasa bandar udara. Dalam tujuan penelitian ini adalah untuk mengetahui seberapa pengaruhnya pelayanan keamanan petugas avsec terhadap kepuasan penumpang di bandar udara Juanda Surabaya. Penelitian ini menggunakan jenis penelitian kuantitatif dengan kuesioner sebagai sumber data primernya. Populasi dalam penelitian ini adalah penumpang yang berada di Bandar Udara Internasional Juanda Surabaya Sampel yang diambil adalah sebanyak 100 penumpang di Bandar Udara Internasional Juanda Surabaya. Berdasarkan hasil penelitian yang telah dilakukan, ditemukan bahwa hasil uji T mempunyai nilai signifikan sebesar 0,000 0,005 yang berarti adanya pengaruh dari kualitas pelayanan keamanan petugas avsec unit centralize(security check point) terhadap kepuasan penumpang di Bandar Udara Internasional Juanda Surabaya.Berdasarkan hasil uji R², diperoleh hasil sebesar 0,852 atau sama dengan 85,2%. Hal ini menunjukan bahwa pengaruh kualitas pelayanan keamanan petugas avsec unit centralize(security check point) mendapat korelasi yang kuat) berpengaruh terhadap variabel kepuasan penumpang dan sisanya 14,8% atau 0,148 merupakan variabel yang tidak diteliti pada penelitian ini. Kata Kunci: Aviation Security, Kepuasan Penumpang

CARGO TRACKING PT. DMK TERHADAP KEAMANAN BARANG DI BANDAR UDARA INTERNASIONAL ADI SOEMARMO SOLO Awan; Resti Rizki; Maria Valeria Roellyanti
Jurnal Manajemen Dirgantara Vol 16 No 2 (2023): Jurnal Manajemen Dirgantara, Desember 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i02.1035

Industri perusahaan penerbangan yang semakin ketat akan persaingan, penyedia jasa tentunya harus mengatur strategi pengelolaan manajemen yang tepat untuk memberikan pelayanan yang baik agar menarik minat konsumen terhadap masing-masing maskapai penerbangan. Tujuan penelitian ini untuk mengetahui penanganan yang diberikan oleh PT. DMK Cargo apabila terjadi kehilangan atau kerusakan pada barang saat proses pengiriman dan untuk mengetahui kendala yang dihadapi pada proses tracking di PT. DMK Cargo. Penelitian dilakukan di PT. DMK cargo di Bandar Udara Internasional Adi Soemarmo solo pada Januari 2023. Desain penelitian ini yaitu kualitatif dengan menggunakan data primer dan sekunder. Pengumpulan data dilakukan dengan wawancara dan observasi. Kehilangan atau kerusakan pada barang yang sedang dalam proses pengiriman dan adanya ketidakcocokan antara fisik dan aktual barang yang ada pada sistem saat melakukan proses tracking. Staf operasional berperan penting dalam menunjang kegiatan operasional yang ada di PT. DMK Cargo yang berhubungan langsung dengan proses pengiriman barang yang akan dilakukan proses tracking. PT. DMK Cargo melakukan konfirmasi secara langsung kepada pihak airline untuk meminta surat BA (berita acara) agar mempermudah pelacakan terhadap barang dengan menggunakan proses tracking. Untuk mengatasi hal ini pihak perusahaan selalu melakukan konfirmasi atau koordinasi ke pihak airline dari daerah awal barang sampai dengan tujuan akhir barang tersebut diterima. Kata Kunci: tracking, transportasi, pengiriman barang

Pengaruh Kualitas Pelayanan Pre-Flight Gapura Angkasa Terhadap Kepuasan Penumpang Maskapai Citilink di Bandar Udara Internasional Yogyakarta Bunga Indah Permata; Maria Valeria Roellyanti
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 2 No. 4 (2023): Desember : Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v2i4.1491

Transportation services are one of the basic human needs. In the current era of globalization, with increasing mobility of people or goods, the role of transportation modes becomes very important both in the economic and social fields. Service quality is also inseparable from the desire of service users to obtain good, comfortable, fast and safe transportation facilities and infrastructure. Service quality is a determining and important factor, so that service managers can determine the strategies that must be implemented in order to meet all the needs of service users safely, quickly and comfortably. This research aims to determine the influence of Gapura Angkasa pre-flight service quality on Citilink airline passenger satisfaction at Yogyakarta International Airport by distributing questionnaires to 100 Citilink airline passenger respondents. Based on research and data testing that has been carried out, it can be concluded that the influence of the quality of pre-flight service at Gapura Angkasa on Citilink airline passenger satisfaction is significant, namely based on the calculated T value of Variable X (Service Quality) on Variable Y (Passenger Satisfaction) of 11,083 more than T table 1,985. So it can be concluded that the quality of Gapura Angkasa's pre-flight service has a significant effect on Citilink airline passenger satisfaction. The magnitude of the influence of the quality of pre-flight service at Gapura Angkasa on passenger satisfaction is proven by the coefficient of determination value of 55.6%, which means that Variable X (service quality) has an influence of 55.6% on Variable Y (passenger satisfaction).

Pengaruh Service Excellent Petugas Check In Counter Terhadap Kepuasan Pelanggan Maskapai Penerbangan Lion Air di Yogyakarta International Airport Geraldia Aurelia Nira; Maria Valeria Roellyanti
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 2 No. 4 (2023): Desember : Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v2i4.1493

This research was written to find out the Effect of Service Excellent Check-In Counter Officers on Lion Air Passenger Satisfaction at Yogyakaeta International Airport. This research was written to find out how much influence service excellent has on customer satisfaction at Lion Air at the Yogyakarta International Airport. Excellent service in the service sector is taken into account, because the excellent service of the check-in counter staff has an impact on the satisfaction felt by customers. The results of this study can be used as input in order to improve service excellence on the performance of check-in counter officers for Lion Air so that it can reflect the quality of the products produced, especially for guaranteeing customer satisfaction. This study used a quantitative method, with data collection techniques using a questionnaire in which the questionnaire was distributed to passengers who had used Lion air flight services at the Yogyakarta International airport. Respondents in this study were 100 respondents. and data selected using probability sampling or (simple random sampling) the results of data collection will be processed using SPSS to obtain results. The results of this study indicate that there is a significant influence between service excellent on Lion air airline customer satisfaction at Yogyakarta International airport. The t test was carried out which produced t count (9.622) greater than t table (1.660) and R square or a coefficient of determination of 48.6%, so that H0 was rejected and Ha was accepted. This means that there is an influence of excellent service on customer satisfaction.

The Impact of Transformational Leadership and Creative Partnerships on Innovation Dynamics and Organizational Performance Kifni Yudianto; Maria Valeria Roellyanti; Fakhrudin, Arif
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 6 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i6.7522

This study aims to investigate and uncover the important role of transformational leadership as well as the dynamics of creative partnerships in an organizational context. The main focus of the study is to identify the impact generated by the interaction between transformational leadership and creative partnerships on innovation levels and organizational performance. This study used a quantitative approach. Cross-sectional research designs are used to evaluate relationships between variables. The study population was members of business organizations spanning different levels of office. The study sample consisted of 120 respondents randomly selected from the population. Distribution of questionnaires online or in person to selected respondents, by providing clear instructions to respondents regarding filling out questionnaires. The collected data is processed using Structural Equation Modeling (SEM) through AMOS software. The results show that transformational leadership is significantly associated with creative partnership dynamics, innovation, and organizational performance. The dynamics of creative partnerships are also significantly related to innovation. However, the relationship between creative partnership dynamics and organizational performance was not significantly confirmed. The findings reinforce the importance of leaders' roles in creating work environments that support collaboration and creativity. In addition, the significant relationship between Innovation and Organizational Performance emphasizes the importance of innovation in improving overall performance. In addition, organizations should pay attention to transformational leadership development to drive innovation and better performance. Leadership training that focuses on the ability to inspire, support, and facilitate creative collaboration can be an effective strategy.

Pengaruh Kualitas Pelayanan Aviation Security Terhadap Kepuasan Penumpang di Bandar Udara Juanda Surabaya Muhamad Eka Putra Utama; Maria Valeria Roellyanti
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.1615

Pengaruh Kualitas Pelayanan Aviation Security Terhadap Kepuasan Penumpang di Bandar Udara Juanda Surabaya Muhamad Eka Putra Utama1 Maria Valeria Roellyanti2 Program Studi DIV Manajemen Transportasi Udara, Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Kabupaten Bantul, Provinsi Daerah Istimewa Yogyakarta, Indonesia1,2 Email: - Abstrak Pelayanan pada suatu bandar udara tidak terlepas dari sikap yang diberikan oleh setiap petugas, oleh karena itu setiap devisi pada bandar udara harus memberikan pelayanan secara baik dan ramah. Pelayanan yang baik pada divisi bandar udara memberikan dampak pada kualitas pelayanan keamanan dan kepuasan penumpang sebagai pengguna jasa bandar udara. Dalam tujuan penelitian ini adalah untuk mengetahui seberapa pengaruhnya pelayanan keamanan petugas avsec terhadap kepuasan penumpang di bandar udara Juanda Surabaya. Penelitian ini menggunakan jenis penelitian kuantitatif dengan kuesioner sebagai sumber data primernya. Populasi dalam penelitian ini adalah penumpang yang berada di Bandar Udara Internasional Juanda Surabaya Sampel yang diambil adalah sebanyak 100 penumpang di Bandar Udara Internasional Juanda Surabaya. Berdasarkan hasil penelitian yang telah dilakukan, ditemukan bahwa hasil uji T mempunyai nilai signifikan sebesar 0,000 0,005 yang berarti adanya pengaruh dari kualitas pelayanan keamanan petugas avsec unit centralize(security check point) terhadap kepuasan penumpang di Bandar Udara Internasional Juanda Surabaya.Berdasarkan hasil uji R², diperoleh hasil sebesar 0,852 atau sama dengan 85,2%. Hal ini menunjukan bahwa pengaruh kualitas pelayanan keamanan petugas avsec unit centralize(security check point) mendapat korelasi yang kuat) berpengaruh terhadap variabel kepuasan penumpang dan sisanya 14,8% atau 0,148 merupakan variabel yang tidak diteliti pada penelitian ini. Kata Kunci: Aviation Security, Kepuasan Penumpang

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