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All Journal Aptekmas : Jurnal Pengabdian Kepada Masyarakat The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika
M. Rudi Sanjaya
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Journal : The Indonesian Journal of Computer Science

 1 
Analisis Kepuasan Pengguna Pada Aplikasi Tokopedia Menggunakan Metode User Experience Questionnaire (UEQ) Anne Trimaysella; M. Rudi Sanjaya; Ibrahim, Ali
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4532

Abstract

Tokopedia is an official application that was launched to the public on August 17 2009 under the auspices of PT. Tokopedia was founded on February 6 2009 by Wiliam Tanuwijaya and Leontinus Alpha Edition. Tokopedia is a platform that makes online shopping easy by offering a variety of products ranging from fashion, electronics, basic necessities and other daily necessities. However, judging from recent PlayStore and AppStore reviews, the Tokopedia application has received many negative reviews from users regarding the new features provided, one of which is the voucher and promo feature which cannot be used and other features. Therefore, evaluating the user experience while using this application is necessary. So user satisfaction analysis can be carried out using the User Experience Questionnaire (UEQ) approach to determine the level of satisfaction of Tokopedia mobile users. Therefore, the purpose of this research is to help conclude the information system regarding the Tokopedia application to improve experience and determine user satisfaction in carrying out further development and evaluation.
Analisis Kepuasan Mahasiswa Fasilkom Terhadap Kualitas Website Digital Library Menggunakan Webqual 4.0 Nabila Khoirunnisa; M. Rudi Sanjaya
The Indonesian Journal of Computer Science Vol. 12 No. 6 (2023): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v12i6.3494

Abstract

UPT Perpustakaan Universitas Sriwijaya menyediakan layanan Digital Library yang dapat dijangkau user melalui laman web http://digilib.unsri.ac.id. Layanan tersebut mencakup akses ke repositori daring, akses ke pustaka daring, dan layanan pengecekan plagiat dengan iThenticate. Riset ini bertujuan mempertimbangkan sejauh mana kepuasan mahasiswa Fasilkom terhadap laman website tersebut. Metodologi WebQual 4.0 digunakan untuk mencari tahu faktor Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Penelitian dilakukan terhadap 106 mahasiswa Fasilkom Unversitas Sriwijaya. Berdasarkan uji koefisien determinasi (R2), sebesar 72,5% komponen Kepuasan user (Y) dapat diterangkan oleh komponen-komponen yang ada di penelitian ini, sementara 27,5% sisanya merupakan variasi komponen yang disebabkan oleh faktor-faktor lain. Berdasarkan uji hipotesis F, komponen terikat (Y) dipengaruhi secara signifikan oleh masing-masing komponen bebas (X) secara bersamaan. Berdasarkan hasil uji T, ditemukan seluruh komponen X mempunyai pengaruh signifikan terhadap komponen kepuasan user. Dapat disimpulkan mahasiswa Fasilkom merasa puas terhadap website tersebut.
PENERAPAN METODE PIECES UNTUK ANALISIS TINGKAT KEPUASAN PENGGUNA DALAM APLIKASI MOBILE BANKING MANDIRI Azzahrah, Fatimah; M. Rudi Sanjaya; Dedy Kurniawan; Dwi Rosa Indah
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4577

Abstract

This study analyzes users of the application known as Livin’ by Mandiri using the PIECES method, which includes indicators in the form of “Performance, Information, Economy, then also Control, Efficiency, and Service”. The researchers used a Likert scale via an online questionnaire by distributing the questionnaire to 201 active app users, supported by relevant literature. The research instrument was tested for validity and reliability, and all parameters were found to be valid and reliable. Descriptive quantitative analysis showed high satisfaction, particularly on the Efficiency (4.30) and Performance (4.26) indicators. The PIECES method proved effective in identifying key aspects that influence user satisfaction, offering recommendations for the development of digital services. Bank Mandiri and various other banks can use this discovery to create improved service quality with technology base that makes customers feel satisfied because their needs can be served more optimally.
Analisis Kepuasan Pengguna pada Aplikasi Spotify di Kota Palembang dengan Menggunakan Metode Usability Tri Wulandari, Dinda; M. Rudi Sanjaya; Dedy Kurniawan; Endang Lestari Ruskan
The Indonesian Journal of Computer Science Vol. 14 No. 2 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i2.4778

Abstract

Usability level is one of the methods that can affect the comfort of mobile application users, and evaluation is very important to do. Spotify, as an app for listening to music and podcasts, has users from different parts of the world. The evaluation is carried out with the aim of improving the user experience, so that the application can evolve and be easier to use. The method applied in this evaluation is usability testing. The results obtained show that the Spotify application is of good quality, effective, efficient, and able to provide satisfaction to users, although there is still room for improvement to meet user expectations even better.
Co-Authors Ali Ibrahim Anne Trimaysella Ariansyah Saputra Dedy Kurniawan Dwi Rosa Indah Endang Lestari Ruskan Fatimah Azzahrah M Rido Rizki Muhammad Raihan Udda Rahmany Nabila Khoirunnisa Novitas Sari Rafliandi Ardana Rahma Destriani RR. Ella Evrita Hestiandari Tri Wulandari, Dinda