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All Journal RJABM (Research Journal of Accounting and Business Management) Jurnal Ners
Yovita Erin Sastrini
STIKES Dirgahayu Samarinda
Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing

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KEPUASAN MAHASISWA TERHADAP MUTU PELAYANAN STAF ADMINISTRASI KEUANGAN DI AKADEMI KEPERAWATAN DIRGAHAYU SAMARINDA Yovita Erin Sastrini
RJABM (Research Journal of Accounting and Business Management) Vol 2, No 2 (2018)
Publisher : LPPM University 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (545.081 KB) | DOI: 10.31293/rjabm.v2i2.3733

Abstract

ABSTRACTThe purpose of the study was to reveal student satisfaction with total service, service dimensions, and items of service for administrative staff in the financial section of Akper Dirgahayu. This research is a quantitative descriptive study that describes student satisfaction with financial administration services. The study was conducted from November and December 2016 at the Campus of Nursing Academy in Samarinda.The research subjects were second-level students, amounting to 185 people, and the object of the study was student satisfaction with the quality of financial part administration services at Akper Dirgahayu. Data collection uses a Likert 4 choice satisfaction questionnaire developed from 5 dimensions of service quality, namely tangibles, responsiveness, reliability, empathy, and assurance. Analysis of data describing student satisfaction with service is carried out using the Student Satisfaction Index (IKM) and percentage distribution table.The results showed that (1) student satisfaction with the service of the administrative staff of the financial section of Akper Dirgahayu belonged to the category of satisfaction, the student satisfaction index value (IKM) for the total service was 68.90 (classified as satisfied) and about 70 percent of students had satisfaction scores classified as categories satisfied and very satisfied; (2) Satisfaction with all dimensions of service and for all service items also has the value of SMIs classified as satisfied; and (3) there are a number of items including potential perceived dissatisfaction by students. These items are friendliness, ease of meeting officers, alertness asking for needs, speed of service, convenience / suitability of service procedures, officer justice, willingness of officers to help difficulties, accuracy of officer appointments, every service request is always fulfilled, and the ability of officers to provide solutions. Each of these items was perceived as dissatisfied and very dissatisfied with more than 30 percent of students.
Pengaruh Pemberian Edukasi Terhadap Peningkatan Pengetahuan Keluarga Tentang Aktivitas Fisik Untuk Lansia Gracia Herni Pertiwi; Yovita Erin Sastrini
Jurnal Ners Vol. 9 No. 3 (2025): JULI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i3.46838

Abstract

Kontribusi terbesar dalam menjamin aktifitas fisik lansia terpenuhi secara optimal adalah kemampuan dari keluarga sebagai pengasuh utama dalam membantu lansia melaksanakan aktifitas fisiknya secara rutin setiap hari. Kurangnya pengetahuan keluarga akan pentingnya manfaat dari aktifitas fisik dan jenis aktifitas fisik apa yang sebaiknya dilakukan sesuai dengan usia lansia menjadi salah satu faktor terjadinya perilaku hidup menetap atau kurang aktif di kalangan lansia yang menyebabkan berbagai gangguan penyakit pada lansia. Masalah ini dapat dicegah dan dikontrol dengan cara memberikan edukasi kepada kelurga yang memiliki tanggung jawab merawat anggota keluarganya yang telah usia lanjut tentang bagaimana menerapkan pola hidup sehat dengan melakukan aktivitas fisik/latihan fisik secara benar dan teratur. Tujuan penelitian ini adalah untuk mengetahui pengaruh edukasi terhadap pengetahuan keluarga tentang aktivitas fisik untuk lansia. Jenis penelitian ini adalah quasy experimental menggunakan rancangan one group pre-test dan post-test. Berdasarkan hasil analisis Wilcoxon menunjukkan adanya perubahan pengetahuan yang bermakna antara perlakuan sebelum dan sesudah dilakukan edukasi tentang aktivitas fisik untuk lansia dengan hasil uji signifikan p-value (0.000) < 0.05
Co-Authors Pertiwi, Gracia Herni